Pearl Valley Hotel by Mantis 4 stars

Customer review rating (ALL Rating) 4.5/5 94 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • Award Winning Golf Course

  • Salon and Spa

  • Well-equipped fitness center

  • 2 outdoor swimming pools

  • Proximity to the Cape's Winelands

Our accommodation(s)

Hotel location

Pearl Valley Hotel by Mantis

R301 Wemmershoek Road
7646 PAARL
South Africa

GPS:-33.82301, 18.987702

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Your meetings and events

Room descriptions and layouts

meeting room

From 1 to 0 

attendees

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  94 reviews

TripAdvisor Rating  4.5/5  83 reviews

Excellent stay

TripAdvisor rating 5.0/5

Suzanne L TripAdvisor review

Excellent service and very friendly environment. I want especialy to praise the team at the Back's restaurant who met me with a smile every morning. They were charming and very helpful. Always ready and in a good mood even when t it was very busy.

Dear 98suzannel We are truly blessed to have received such a great review. I have shared your feedback with my team and with back's restaurant & Deli. Your words of encouragement will assist for them to continue to understand the importance of best guest service and why we strive for perfection. I hope to be able to welcome you back soon. Kind regards Mynhardt de Jongh General Manager

Terrible

TripAdvisor rating 1.0/5

Michelle d Families - TripAdvisor review

All the great service and treatment we enjoyed from the Pearl Valley hotel and its wonderful staff was marred by the shocking manner in which the security staff operates the access and egress gates to the Estate. Our room was far from perfect, with a wet carpet and rising damp - but this was not an issue as the hotel staff were quick to attend to the issue with good grace. We stayed at the hotel for 3 nights for a beautiful celebratory weekend with close friends. Our stay was ruined by at least 7 unpleasant encounters we had with Thornburn Security staff who appeared to be antagonising my husband and I and our family members at the access and egress gates. Our lasting impression of this hotel is that of an extremely hostile, inefficient system which left us as paying Pearl Valley Hotel guests feeling vulnerable at the gate and victims of inefficient, antagonising, security personnel who appeared to be enjoying depriving us access or taking undue time to permit us access to the hotel premises. This ill treatment occurred on each and every interaction with them. When complaining about the security staff to various members of the hotel team - I was informed that there are “many complaints” about the security at the gates - “but nothing gets done”. Our family will never stay at the Pearl Valley Hotel again after the unpleasant experience dealing with Thornburn Security. Life is stressful enough without having to be antagonised on one’s holiday by irritating, inefficient security personnel who defeat the object of a welcoming and secure hospitality experience and environment.

Dear Michelle d Thank you so much for taking the time to write the review. Utterly disappointing read. I am glad to hear that you and your family & friends enjoyed great service from my team. My sincerest apologies for the patch of wet carpet, due to a leak from the bath, which none of us were aware of. This unfortunate incident happened whilst the hotel was 100% occupied, hence we could not move you to another room, but glad my team could effectively dry the carpet with our industrial strength blowers. The bath was subsequently repaired. Reading your summary of how you are perceiving Pearl Valley Hotel, upsets me immensely, as the hotel is a service provider on the estate, just like Thornburn Security. "Our lasting impression of this hotel is that of an extremely hostile, inefficient system which left us as paying Pearl Valley Hotel guests feeling vulnerable at the gate and victims of inefficient, antagonising, security personnel." I have immediately made contact with the Estate Security Manager, and he is currently investigating your claims. No matter what the outcome of the investigation, I would like to guarantee you of my dedicated involvement into this matter as we are suffering the consequences of the wrong doings of other 3rd party suppliers. Your perception of the estate and the hotel are tainted, and I need to find a solution to the core issue. I hope you find it in your heart one day to return and experience the best of the greater estate and Pearl Valley Hotel by Mantis. Travel safely. Kind regards Mynhardt de Jongh General Manager Pearl Valley Hotel

The resort is amazing

Customer review rating 5.0/5

Yvan Business - Confirmed reviews ALL

Amazing place in the middle of the nature. Very welcoming staff and strong security

Dear YVAN STEPHANE O., We very much appreciate your comments regarding your stay at the Pearl Valley Hotel by Mantis. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mynhardt de Jongh General Manager

Always a pleasure to stay at Pearl Valley Hotel

Customer review rating 5.0/5

Caryn L. Families - Confirmed reviews ALL

I always enjoy my stay at Pearl Valley Hotel - the staff are welcoming and helpful. The rooms are spotless, peaceful and comfortable. There’s just something very calming and uplifting about this place. I’d stay again without hesitation.

Dear Caryn L., We very much appreciate your comments regarding your stay at the Pearl Valley Hotel by Mantis. It is always such a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mynhardt de Jongh General Manager

Peaceful and serene for relaxation

Customer review rating 4.0/5

David O. Couples - Confirmed reviews ALL

I had a wonderful time during my stay, the views are breathtaking and the location is perfect for a peaceful getaway from the business of life. The restaurants make very tasty and well seasoned food and the hosts are nice and extra helpful when it matters. The only drawback is the included breakfast in the pricing, I later realised it would have been better to simply pay the room rate alone and order a la carte from the restaurants, this way I will know exactly what I'm getting with little surprises afterwards when signing the bill. The included breakfast offer has limited options and fails to make up for the lack of a buffet for a hotel of this calibre. The tasty food, thankfully, does make up for this minor drawback.

Dear David O., We very much appreciate your comments regarding your stay at the Pearl Valley Hotel by Mantis. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I can also inform you that I have taken note of your comment with regards to the breakfast inclusive rate. We do offer Room only rates, which will enable you to choose exactly what you would like to spend per person per day when dining in any of the restaurants that is available. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mynhardt de Jongh General Manager

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Other web-users rate our hotel

  • 104 reviews 9.4/10 Location
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  • 118 reviews 9.4/10 Comfort
  • 73 reviews 7.5/10 Cleanliness
  • 43 reviews 7.5/10 Breakfast
  • 14 reviews 10/10 Wellness Area

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