Novotel Sydney on Darling Harbour 4.5 stars

Customer review rating (ALL Rating) 4.3/5 8,637 reviews

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Description

Hotel extras

  • Iconic resort located in the heart of vibrant Darling Harbour.

  • 525 stylish guest rooms and suites, contemporary spaces that exude a restful comfortable feel.

  • Spacious executive rooms and suites with impressive city skyline views.

  • Signature restaurant with floor to ceiling windows and unrivalled Darling Harbour views.

  • Superb resort facilities with fitness room, kid's club, outdoor pool and tennis court.

Our accommodation(s)

Hotel location

Novotel Sydney on Darling Harbour

100 Murray Street, Darling Harbour
2000 Sydney
Australia

GPS:-33.872715, 151.197555

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE TERNARY RESTAURANT

The unique style and personality of The Ternary allows our guests to experience three distinct offerings; the Grill Kitchen, the Asian Kitchen and the Wine Bar, in one inviting, social and harmonious open space.

Your meetings and events

Room descriptions and layouts

11 

meeting rooms

From 1 to 250 

attendees

Configuration is not available for these requirements
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  • Convert different units of measurement and make organising your events easier.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  8,637 reviews

TripAdvisor Rating  4.0/5  5,649 reviews

Certificate of excellence 2023

Good Staff

Customer review rating 4.5/5

Mat Business - Confirmed reviews ALL

Check staff very helpful...pleasant....made much better by having to stay next door at IBIS and recognising to subtle differences

Dear Matt T., We very much appreciate your comments regarding your stay at the Novotel Sydney on Darling Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management Novotel Sydney Darling Harbour

Well located, family rooms

Customer review rating 3.0/5

Angely S. Families - Confirmed reviews ALL

Well located, dining and fantastic lounge area.

Dear Angely S., Thank you for taking the time to tell us about your experience at the Novotel Sydney on Darling Harbour. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hotel Management Novotel Sydney Darling Harbour

Well located

Customer review rating 2.0/5

Ross J. Families - Confirmed reviews ALL

Disappointed with the way pricing of similar room changed within 5 minutes of booking (extra $147 for a 4 night stay)

Dear Ross, Thank you for taking the time to share your feedback with us following your recent stay at Novotel Sydney on Darling Harbour. Your insights are invaluable as they help us to continually enhance the guest experience. We are glad to hear that you found our hotel's location to be convenient for your needs. However, we regret any disappointment caused by the pricing changes you experienced. Please know that fluctuations in pricing can occur due to various factors, including demand and availability. Nevertheless, we understand your frustration, and we apologize for any inconvenience this may have caused. We appreciate your patronage and hope to have the opportunity to welcome you back for a more positive experience in the future. Should you have any further concerns or feedback, please do not hesitate to contact us directly. Warm regards, Novotel Sydney on Darling Harbour Management

Good Stay in a great location

Customer review rating 5.0/5

Stephen H. Solo - Confirmed reviews ALL

Centrally located on Darling Harbour in an easy walk or light connection to other attractions in the Darling Harbour area. Dinner was delicious at the Ternery.

Dear Stephen H., Thank you for your perfect rating and for choosing Novotel Sydney Darling Harbour for your recent stay. We are absolutely thrilled that you had such a wonderful experience with us. Delivering exceptional service and creating memorable experiences for our guests is our top priority, and we are delighted that we succeeded in meeting your expectations. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for your feedback, and we look forward to welcoming you back for another outstanding stay. Sincerely, Hotel Management Novotel Sydney Darling Harbour

Comfortable

Customer review rating 3.5/5

Anonymous Couples - Confirmed reviews ALL

This was our first time at the Novotel and we found it quite satisfying we were very well looked after up on check in by a lovely worker called Anna, who needs to be acknowledged. I think that the breakfast could do with some improving. Its food wasn't the best nor is it easy to find where things are.

Dear Robert G., Thank you for taking the time to rate your recent stay at Novotel Darling Harbour. We appreciate your feedback and your rating. While we're glad to hear that your overall experience was positive, we understand that there may have been some areas where we could have improved. Your satisfaction is important to us, and we want to ensure that we take the necessary steps to improve and exceed your expectations in the future. Once again, we thank you for your feedback, and we hope to have the opportunity to welcome you back and provide you with a more exceptional stay. Sincerely, Hotel Management Novotel Sydney Darling Harbour

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Other web-users rate our hotel

  • 3,523 reviews 9/10 Location
  • 5,371 reviews 6.7/10 Room
  • 4,941 reviews 8.1/10 Service
  • 233 reviews 5.1/10 WiFi
  • 1,728 reviews 6/10 Cleanliness
  • 1,606 reviews 7.7/10 Food
  • 1,436 reviews 8.3/10 Breakfast
  • 1,190 reviews 5.6/10 Amenities

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