Sofitel Luxembourg Europe 5 stars

Customer review rating (ALL Rating) 4.8/5 1,464 reviews

Sofitel Luxembourg Europe - Image 1
Sofitel Luxembourg Europe - Image 2
Sofitel Luxembourg Europe - Image 3
Sofitel Luxembourg Europe - Image 4
6, Rue du Fort Niedergruenewald, Plateau de Kirchberg, 2226 LUXEMBOURG, Luxembourg

Description

Hotel extras

  • Award winning gourmet restaurant

  • Elegant bar imbued with conviviality

  • Exceptional architecture

  • Located on the Kirchberg plateau

  • Free WiFi

Our accommodation(s)

Hotel location

Sofitel Luxembourg Europe

6, Rue du Fort Niedergruenewald, Plateau de Kirchberg
2226 LUXEMBOURG
Luxembourg

GPS:49.621782, 6.145345

Telephone
Fax +352 42 50 91

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Your meetings and events

Room descriptions and layouts

7 

meeting rooms

From 1 to 300 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  1,464 reviews

TripAdvisor Rating  4.5/5  1,293 reviews

Certificate of excellence 2024

Extending the stay went difficult and gave us stress

TripAdvisor rating 4.0/5

Sightsee68412514185 TripAdvisor review

We stayed from 11/04/2024 till 14/04/2024 Overall we have been happy about our stay. The staff does really there best to make our stay really nice. On saturday 13/04 we decided to stay a night more. The receptionist that was on duty on saturday 13/04 in the morning wasn't helpfull at all and was rude. I called in the morning to the reception. The receptionist told us that she can't get the price because something is not working in the system. She said to come back around 11 am. My wife went to the receptionist before having breakfast. She said: I don't know the price, you have to came back at 11 am. I told this allready to your husband he. Around 11 am I come back and we still have no answer. She proposes us to leave the room. Around 12.30 she calls us. Do you speak french? Yes I do. The price for the room is .....euro. and with breakfast ......euro's. So you are allready late in the room. What do you wanna do? You wanna stay longer or no? My wife wanted to leave. This is a really unpleasant way of handling with guest that want to extend a stay. We both felt bad by extending because the woman at the reception was rude. We where released by checkout that we could talk about it with de front office shift leader which was really nice and frienly. We had also a nice mail of the manager to solve the problem. I am sure there are bussy to train this front desk employee. Kind regards

Dear distinguished guest, Thank you very much for the precious time you took in order to write a feedback about your recent stay with us at the Sofitel Europe. We are delighted to read that despite the difficulties ,for which we reached out to you in person (as mentioned in your review), you encountered one morning for extending your stay with us, your review is nice and emphasising the hard, dedicated work of the staff, offering you a great hospitality experience. Once again, please accept our sincere apologies for the problems you encountered during one morning with one of our staff members while you were just extending your stay. Please rest assured that we talked to the concerned staff member and she is expressing her sincere apologies for her behaviour which was not meant to be rude. She is acknowledging her fault and we will re-enforce our trainings , standard & procedures in order to avoid a similar situation in the future. We would be delighted having the pleasure welcoming you soon back with us. Best regards Fernando Lopez Lens Area General Manager Sofitles in Luxembourg

Excellent S.

Customer review rating 5.0/5

Another E. S. Couples - Confirmed reviews ALL

Can't fault this hotel, all the staff are really nice and the hotel is really excellent

Dear family P. Thank you so much for your great feedback in regards to your recent S. at the Sofitel Luxembourg Europe. It is of great pleasures to read, that you stayed already several times with us and that our staff and service are at your full satisfaction. We would be delighted having soon the pleasure of welcoming you back with us for another great S.. Best regards Fernando Lopez Lens Area General Manager Sofitels in Luxembourg

Well located and good service, but slow on CS

Customer review rating 4.0/5

Jim C. Business - Confirmed reviews ALL

The stay in the hotel was good. The location was great, with many buses and tram to select with. However, there was a billing problem and I have sent many emails with no reply….. pretty frustrating

Thank you M C. for your nice feedback in regards to your recent stay at the Sofitel Luxembourg. Please excuse us the delay of sending your invoice. We did send it today again . It would be a pleasure welcoming you back with us soon for another Sofitel Expierence. Best regards Fernando Lopez Lens Area General Manager Sofitel Luxembourg

Great amenities and food!

Customer review rating 5.0/5

Kellagh M. Business - Confirmed reviews ALL

the restaurant radicci was so good every night! i loved the carbonara. the staff was so friendly and attentive. they had power adapters for rent at the front desk, which was great because i forgot all my power adapters coming from US. the shower in my room was amazing!

Thank you M M. for your excellent feedback in regards to your recent stay at the Sofitel Luxembourg. Especially your compliments on our staff are highly appreciated. It would be a pleasure welcoming you back with us soon for another Sofitel Expierence. Best regards Fernando Lopez Lens Area General Manager Sofitel Luxembourg

Great stay

Customer review rating 5.0/5

Lara Business - Confirmed reviews ALL

The rooms were spacious, bed is amazing, staff are friendly, location is good, breakfast very delicious and good quality. Exceeded my ecxpectations. I would always return back.

Dear Lara Thank you very much for your excellent feedback in regards to your recent stay at the Sofitel Luxembourg Europe. It is so nice to read that your stay exceeded your expectations. The entire team is working hard on offering the best hospitality service to our guests. We would be delighted welcoming you soon back with us for another Sofitel Expiration. Best regards Fernando Lopez Lens Area General Manager Sofitels in Luxembourg

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Other web-users rate our hotel

  • 296 reviews 8.7/10 Location
  • 589 reviews 9.2/10 Room
  • 772 reviews 9.6/10 Service
  • 10 reviews 9.3/10 WiFi
  • 318 reviews 8.9/10 Comfort
  • 253 reviews 8.7/10 Breakfast
  • 167 reviews 9.6/10 Vibe
  • 160 reviews 9.6/10 Cleanliness

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