Sofitel Melbourne on Collins 5 stars

Customer review rating (ALL Rating) 4.7/5 7,731 reviews

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Description

Hotel extras

  • 5-star luxury in the heart of the Melbourne's shopping, theatre and business precincts

  • Spacious accommodation with breathtaking views over Melbourne landscape

  • Exclusive Club Lounge that offers club guests that elevated French joie-de-vivre experience

  • Sophisticated modern dining with vibrant contemporary French flair at No35 restaurant

  • Unique signature cocktails & refined exclusive ambience at Atrium Bar on 35

Our accommodation(s)

Hotel location

Sofitel Melbourne on Collins

25 Collins Street
3000 MELBOURNE
Australia

GPS:-37.813504, 144.973355

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Your meetings and events

Room descriptions and layouts

17 

meeting rooms

From 1 to 1,000 

attendees

Configuration is not available for these requirements
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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  7,731 reviews

TripAdvisor Rating  4.5/5  6,393 reviews

Certificate of excellence 2023

Checked out early because nope

TripAdvisor rating 2.0/5

ChristineDiscovers Solo travel - TripAdvisor review

The hotel is located in a nice part of town with great views and courteous staff, however, I checked out early because: 1. As soon as I entered my room, I noticed a slightly sour musty smell which I later discovered was coming from the pillows, like they needed to be washed badly or thrown out. I asked for them to be changed, which they did, but by then I’d become skeptical about the overall cleanliness of the room. 2. I read that they refurbished the rooms in 2022–where? Couldn’t tell, especially the bathroom which was in poor shape. See photos. 3. Robes have seen better days. Same can be said for towels. No extra blanket in the room. 4. Rooms are not well soundproofed. Even though I was on L45, I could still hear the hum of traffic noise, voices from next room, and entertainment from downstairs. 5. The furnishings in the lobby and public lounge look tired. Also note that there is no pool, sauna or spa here (in case you’re looking for that information), although you can request an in-room massage. I left early mainly because I couldn’t trust the bedding, and the noise infiltrating the room. Overall, Sofitel in Melbourne seems to be well below the standard of the Sydney, Darling Harbour one which I stayed at last year and enjoyed. I thought that the standards would at least match since it’s the same group. Do not recommend.

No Hot Water

Customer review rating 0.5/5

Kenneth Business - Confirmed reviews ALL

Stayed 2 nights on a business trip. The shower is old and uses a low-flow shower head. There wasn't any hot water both mornings making it impossible to have a shower. In the evening, there was only lukewarm water from the low-flow shower head and so a near cold shower is all that is possible. There was also no available guest wifi connection from my room. In short, the hotel lacked the very basic amenities that would be expected of any type of accommodation let alone one that claims to be a 5-star hotel.

Comfortable Stay

Customer review rating 5.0/5

Karen G. Couples - Confirmed reviews ALL

Stayed a couple of nights before heading home to Queensland. My husband wasn’t feeling well so we spent most of our stay in our room with room service which was excellent. A very comfortable stay.

Dear Karen, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your kind words with our team as welcoming, safeguarding and taking care of our guests is at the heart of what we do and who we are. The health, safety and well-being of our guests also remains our top priority and our hotel has introduced intensified hygiene and prevention measures to ensure your safety. Thank you again for sharing your experience, and we truly hope your next visit will be even more pleasant and wishing you a wonderful week ahead. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

Good stay

Customer review rating 5.0/5

Wendy C. Business - Confirmed reviews ALL

Extremely satisfied

Dear Wendy, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your kind words with our team as welcoming, safeguarding and taking care of our guests is at the heart of what we do and who we are. The health, safety and well-being of our guests also remains our top priority and our hotel has introduced intensified hygiene and prevention measures to ensure your safety. Thank you again for sharing your experience, and we truly hope your next visit will be even more pleasant and wishing you a wonderful week ahead. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

Well located, beautiful views, check in and out staff were excellent

Customer review rating 4.5/5

David S. Couples - Confirmed reviews ALL

Very happy overall with my experience. No35 was not as good, but still reasonable. As an Accor Gold Member I had hoped to be upgraded to another room, but was happy with the outlook from the room I was in regardless.

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Other web-users rate our hotel

  • 1,115 reviews 9.7/10 Location
  • 2,855 reviews 8.5/10 Room
  • 3,477 reviews 9.2/10 Service
  • 14 reviews 8/10 WiFi
  • 737 reviews 8.3/10 Vibe
  • 734 reviews 7.1/10 Food
  • 713 reviews 7.9/10 Amenities
  • 538 reviews 7.9/10 Cleanliness

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