Name: Mercure Queenstown Resort Hotel | Leisure Resort | ALL - Meetings
Address: 21 Sainsbury Road, Fernhill, PO Box 156, QUEENSTOWN, 9300, New Zealand
Telephone: +6434426600
Rating: 4.3

Mercure Queenstown Resort

Hotel for travellers looking for local and authentic experiences

Situated on a unique vantage point with breathtaking views over Lake Wakatipu and the Remarkables Mountain range. Our resort offers 148 guest rooms with either spectacular Lake or relaxing Garden views.
For an adventure packed holiday or a relaxing sojourn, Mercure Queenstown Resort can provide you with a perfect base to explore all the wonderful activities and places to discover. Hotel facilities include a seasonal swimming pool, spa pools, sauna, gymnasium and a sports storage room.

Mercure Queenstown Resort is the ideal base for families, groups and couples seeking a relaxed retreat in New Zealand's adventure capital. A 5-minute drive will see you exploring Queenstown's vibrant dining and retail precinct, before heading on to some of the best-loved local ski resorts, including Coronet Peak.

Explore nearby Queenstown Gardens, Queenstown city center, and Skyline Gondola and luge.

The Mercure Queenstown team welcomes you to our very special location with exceptional views over the Lake and Mountains combined with excellent hotel services and facilities.

Marty Lamont, Hotel Manager

Hotel extras

Uninterrupted views from South Eatery Restaurant and Lake view rooms
Coffee, snacks, and beverages at the Lounge Bar
Three meeting rooms with natural light and views
24-hour reception and free, on-site car park
ALLSAFE Certification

Our accommodation(s)

Room

Garden View Room with 2 Double beds

4 pers. max
24 m² / 258 sq ft

Bedding 2 x Double bed(s)
Views: Garden View or Pool side

Room

Garden View room with King-size bed

3 pers. max
24 m² / 258 sq ft

Bedding 1 x King size bed(s)
Views: Garden View or Pool side
Accessible room

Room

Lake View Room with 2 Queen-size beds

4 pers. max
28 m² / 301 sq ft

Bedding 2 x Queen size bed(s)
Views: Bay view or Mountain view or Lake View

Room

Lake View Room with King-size bed

3 pers. max
28 m² / 301 sq ft

Bedding 1 x King size bed(s)
Views: Bay view or Mountain view or Lake View

Room

Superior Lake View Room with 2 Queen-size beds

4 pers. max
28 m² / 301 sq ft

Bedding 2 x Queen size bed(s)
Views: Lake View or Bay view or Mountain view

Room

Superior Lake View Room with King-size bed

3 pers. max
28 m² / 301 sq ft

Bedding 1 x King size bed(s)
Views: Bay view or Mountain view or Lake View

Room

Garden View room with King-size bed

3 pers. max
24 m² / 258 sq ft

Bedding 1 x King size bed(s)
Views: Garden View or Pool side
Accessible room

Hotel location

Mercure Queenstown Resort

21 Sainsbury Road, Fernhill, PO Box 156
9300 QUEENSTOWN
New Zealand

GPS:-45.038529, 168.638685

+64 3 442 6600

+64 3 442 7354

HIGHWAY 6

Highway exit

Access: 15 km / 9.38 mi

LAKE WAKATIPU

Tourist attraction

Access: 2 km / 1.25 mi

QUEENSTOWN MEMORIAL HALL

Entertainment/theatre district

Access: 3 km / 1.88 mi

QUEENSTOWN PARK

Botanical gardens

Access: 3 km / 1.86 mi

WHARF CASINO

Casino

Access: 3 km / 1.88 mi

QUEENSTOWN READINGS CINEMA

Cinema district

Access: 3 km / 1.88 mi

ARROWTOWN GOLDMINING VILLAGE

Historic monument

Access: 20 km / 12.43 mi

ARROWTOWN MUSEUM

Museums

Access: 20 km / 12.43 mi

CORONET PEAK

Ski area

Access: 20 km / 12.5 mi

CENTRAL OTAGO WINERIES

Other attractions

Access: 35 km / 21.75 mi 25 min drive

CROMWELL RACETRACK

Racetrack

Access: 59 km / 36.88 mi

GLENORCHY GATEWAY TO WILDERNESS

Tourist attraction

Access: 59 km / 36.88 mi

LAKE WAKATIPU

Lake

Access: 3 km / 1.86 mi 15 min walk / 3 min drive

Shuttle

Shuttle scheduled

QUEENSTOWN

Shopping centre/mall

Access: 1.8 km / 1.12 mi 20 min walk / 5 min drive

QUEENSTOWN

Shopping centre/mall

Access: 3 km / 1.88 mi

EARNSLAW STEAMER CRUISE

Company

Access: 3 km / 1 mi 15 min walk / 3 min drive

AJ HACKETT BUNGY

Company

Access: 4 km / 2 mi

SHOTOVER JET

Company

Access: 10 km / 6 mi

QUEENSTOWN EVENTS CENTRE

Convention centre

Access: 10 km / 6 mi

Hotel services

Check-in from 02:00 PM - Check out up to 11:00 AM

On site

Swimming pool
Car park
Restaurant
Wheelchair accessible
Fitness center
Wi-Fi
Air conditioning
Breakfast
Bar
Meeting rooms
100% Non Smoking Property
Room service

RISES

Rises Restaurant offers a hearty alpine buffet breakfast every day. Full Continental, English and American selections. Enjoy the views and sunrise over the Remarkables Mountains from the Rises Restaurant vantage point every day.

SOUTH EATERY

South Eatery Restaurant, a la carte dining featuring the best of Central Otago wines and seasonal menus. Enjoy the 180 degree views and sunsets of the Lake Wakatipu and Remarkables Mountain range from the panoramic floor to ceiling windows.

Your meetings and events

Room descriptions and layouts

3

meeting rooms

From 1 to 90

attendees

Configuration is not available for these requirements

- Height 2.2 m
- Theatre style 30 participants
- U-shaped Room 20 participants
- Board-room 20 participants
- Classroom style 30 participants
- Banquet 40 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 3.3 m
- Theatre style 90 participants
- U-shaped Room 25 participants
- Board-room 30 participants
- Classroom style 70 participants
- Banquet 70 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 2.6 m
- Theatre style 25 participants
- U-shaped Room 20 participants
- Board-room 20 participants
- Classroom style 20 participants
- Banquet 25 participants
Configuration is not available for this hotel

Configuration is not available for these requirements

Room descriptions and layouts
Surface area	Height	Theatre style	U-shaped Room	Board-room	Classroom style	Banquet
129 m²	2.2 m	30 participants	20 participants	20 participants	30 participants	40 participants
113 m²	3.3 m	90 participants	25 participants	30 participants	70 participants	70 participants
62 m²	2.6 m	25 participants	20 participants	20 participants	20 participants	25 participants

Configuration is not available for this hotel

Configuration is not available for these requirements

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Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5 1,683 reviews

TripAdvisor Rating 4.0/5 1,909 reviews

Good stay

Ben Families - 4/16/2024 Confirmed reviews ALL

Nice amenities, very friendly staff, relaxing stay, enjoyed the hot tubs and gym!

Dear Ben, Thank you for taking the time to leave a review, we very much appreciate your high ratings regarding your stay at the Mercure Queenstown Resort. We are so grateful for your feedback and so happy to hear you enjoyed the gym and our relaxing hot tubs! It is a pleasure to know that you had a great experience at our hotel and that our facilities, staff and location exceeded your expectations. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amy McMahon, Assistant Manager Mercure Queenstown Resort

Good location, relaxing environment, free parking & helpful staff

K Couples - 4/16/2024 Confirmed reviews ALL

Hotel environment is relaxing with good lake view.

Dear K, Thank you for your wonderful review! We're delighted to hear that you enjoyed your stay at Mercure Queenstown and that our team made it special for you. Your kind words mean a lot to us, and we appreciate you taking the time to share your experience. We look forward to welcoming you back for another fantastic stay in the future. Best regards, Amy McMahon, Assistant Manager Mercure Queenstown Resort

Great rooms, great views, great service

Robert V. D. H. Families - 4/16/2024 Confirmed reviews ALL

Great place to stay food was delicious staff was very friendly and helpful highly recommended.

Dear Robert, Thank you for leaving us such a wonderful review! We're thrilled to hear that you had a great stay and that all aspects of your stay, from our team, to the food hit the mark and ensured you had an excellent visit. Your high ratings means a lot to us and we hope to host you for another wonderful stay. Best regards, Amy McMahon, Assistant Manager Mercure Queenstown Resort

Good view

May Families - 4/14/2024 Confirmed reviews ALL

Morning bf not much ,

Dear Amornrat B., I'm sorry to hear about your experience. As a Gold member, we always strive to provide additional benefits such as room upgrades and late check-out whenever possible, based on availability. However, please understand that these benefits are subject to availability and may not always be guaranteed. Regarding the slipper request, I apologize for the inconvenience. We'll ensure to address this internally to better accommodate such requests in the future. We appreciate your feedback regarding the availability of food and beverages at breakfast. Rest assured, we're taking your comments seriously and will work to ensure a more satisfying experience for our guests in the future. Your feedback is valuable to us, and we appreciate you bringing these matters to our attention. Sincerely, Fanny Wanpouille Assistant Manager

Amazing location

Haroula Couples - 4/14/2024 Confirmed reviews ALL

Staff were very accommodating and helpful, really good. The room (superior king) was spacious with a lovely view, but the accommodation was average. The bed was ok, at least the left side of the bed was comfortable, but the right side was lumpy, I woke up sore. The bathroom looked unfished, the was no draw under the basin just a shelf. It actually looked like the draw was missing. The shower's water presser was fantastic, but repairs done to the shower were very amateurish. The furniture was a mix of dated and new items.

Dear Haroula, Thank you for taking the time to provide feedback on your recent stay at Mercure Queenstown Resort. We appreciate your detailed review and apologize for any inconvenience you experienced during your visit. We're glad to hear that you found our location amazing and that our staff were accommodating and helpful. However, we regret that your overall accommodation experience was not up to your expectations. Your comments regarding the room's condition, particularly the issues with the bed, bathroom, and furniture, have been duly noted. Rest assured, we will address these concerns to ensure a more comfortable experience for our guests in the future. We apologize for the delay in providing your room upon arrival. We understand the importance of timely check-ins and will work to improve our processes to minimize such delays in the future. Thank you for your suggestions for improvement, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future. Warm regards, Amy McMahon Assistant Manager Mercure Queenstown Resort

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