Sofitel Philadelphia at Rittenhouse Square 4.5 stars

Customer review rating (ALL Rating) 4.5/5 3,281 reviews

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120 South 17th Street, 19103 Philadelphia, United States

Description

Hotel extras

This sophisticated downtown hotel is conveniently situated in the thriving shopping and dining district of Rittenhouse Square. Explore art and culture nearby at impressive exhibits including The Barnes Foundation and the Philadelphia Museum of Art.

Our accommodation(s)

Hotel location

Sofitel Philadelphia at Rittenhouse Square

120 South 17th Street
19103 Philadelphia
United States

GPS:39.95078, -75.168998

Telephone
Fax +1 215-564-7459

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Your meetings and events

Room descriptions and layouts

16 

meeting rooms

From 1 to 250 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  3,281 reviews

TripAdvisor Rating  4.5/5  4,469 reviews

Certificate of excellence 2023

Friendly staff

Customer review rating 5.0/5

Lori P. Families - Confirmed reviews ALL

Stayed 2 nights . Very clean room. Very quiet. Asked for an extra blanket and it was delivered promptly. Great staff

Bonjour Lori P., We very much appreciate your comments regarding your stay at the Sofitel Philadelphia at Rittenhouse Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pierre Jotterand General Manager

Awful

Customer review rating 0.5/5

Adrian S. Business - Confirmed reviews ALL

I have stayed in Sofitels everywhere and always look for them as an option as they signify quality…until now I was staying two weeks and on day three it took over five minutes for hot water to come through the shower, after it didn’t I had to take a cold shower..I told front desk…there was no follow up. 3 days later the same thing ending in a like warm shower, this time after telling them maintenance were sent up….no follow up though or mention from management. A day later I was about to get in bed after a long day, it was around 11pm and I smelt a terrible smell…coming from the bed. I smelt the sheets which were new and found it was coming from the under blanket or comforter…I tried the other side, same thing. I tried calling from desk but no phone lines weee working…so I used my cell to call the hotel (no apology or follow up on this matter) they sent someone to change the sheets after I explained it wasn’t the sheets…I asked them to take away the under blankets which were disgustingly dirty…I could then smell the matter itself which was awful…I tried calling down, again same problem with the phones and they kindly put me I. The room next door which was fine…other than the inconvenience. I swapped rooms for the remainder of the stay but again I never heard from management or anyone to follow up or to acknowledge the inconvenience.

Bonjour Adrian, Thank you very much for taking the time to share your comments regarding your stay at the Sofitel Philadelphia at Rittenhouse Square. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies. Please rest assured that we have taken the appropriate measures to address the problem with our housekeeping in order to prevent any future occurrence. As a token of good faith, I would like to extend a complimentary future one night stay with breakfast for two included should you decide to stay with us again. Please do not hesitate to contact me directly and I will be happy to assist with the accommodations. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Pierre Jotterand General Manager

Customer review rating 1.5/5

Scott Business - Confirmed reviews ALL

The room was fine, but loads of construction, and no water for many hours during my stay. I requested a free stay but was given just a small deduction from my bill. Can't charge $600+ a night when you have all that construction, and no water in the hotel for a extended period of time..

Bonjour Scott M., Thank you for taking the time to tell us about your experience at the Sofitel Philadelphia at Rittenhouse Square. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Pierre Jotterand General Manager

Room Technology

Customer review rating 1.5/5

Gl Business - Confirmed reviews ALL

The lack of a reasonable work desk in the room (a cocktail high top is not usable or comfortable), plus the limited number of electrical and/or USB plugs is quite insufficient for this day and age.

Bonjour Gregory L., Thank you for taking the time to tell us about your experience at the Sofitel Philadelphia at Rittenhouse Square. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Pierre Jotterand General Manager

Good Stay

Customer review rating 3.5/5

Georgeg Couples - Confirmed reviews ALL

Over all it was a pleasant stay. However, my wife and I were out for our date night and when we arrived at the hotel we were expecting a grand lobby at valet. Instead we were able to valet the car but had to walk around the hotel to enter the building. Then we had to talk the elevators to the second floor to check in. There were no clear signs on where to go. Check in was great. The staff was friendly and the process was fast. When we arrived to our room we found that the room was not properly cleaned. There were used slippers by the bed, receipts and a note by the night stand, and a paper coffee cup with lipstick on it by the tv stand along with a shopping bag. We went back to check in desk and they immediately changed our room and upgraded us to a suite. My issues are that the hotel is under construction and it was not mentioned on the website upon booking. It was inconvenient to have to walk around the building with our bags to get into the hotel, and the bar and restaurant advertised were not open. Had I known this in advance, I would have not booked here.

Bonjour Gregory D., We very much appreciate your comments regarding your stay at the Sofitel Philadelphia at Rittenhouse Square. It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pierre Jotterand General Manager

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Other web-users rate our hotel

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  • 24 reviews 5.3/10 WiFi
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