Sofitel Chicago Magnificent Mile 5 stars

Customer review rating (ALL Rating) 4.6/5 4,578 reviews

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Description

Hotel extras

  • An architectural tour de force

  • A taste of France in the Windy City

  • A central location for luxe and leisure

  • 415 modern guest rooms with complimentary WiFi

  • Renowned Gold Coast address just steps from the Magnificent Mile and Oak Street shopping.

Our accommodation(s)

Hotel location

Sofitel Chicago Magnificent Mile

20 East Chestnut St - Downtown
60611 Chicago
United States

GPS:41.898383, -87.627573

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

CDA

Inspired by French cuisine and infused with local flavors, CDA, situated in Chicago's downtown Gold Coast district, offers breakfast and lunch daily for guests and locals.

Your meetings and events

Room descriptions and layouts

11 

meeting rooms

From 1 to 400 

attendees

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  4,578 reviews

TripAdvisor Rating  4.5/5  5,442 reviews

Certificate of excellence 2023

Very nice hotel but not kids friendly

TripAdvisor rating 4.0/5

Relax26155599793 Families - TripAdvisor review

The hotel overall was very nice and clean. Staff were very nice and attentive to whatever you need. The only complaint that my family had is that it is not kid friendly. First there are some edges that are exposed that my 2yr old daughter almost bumped her head to. Also when we booked the hotel, there is a sofa lounge available in the picture but in the room there is none. The sofa is very important to us since we planned to have our kid stay there when we are in the room rather than in the bed all the time which is high for her age, not to mention that she fell twice already from the bed. Overall the stay is convenient and relaxing. Will we stay again? Maybe not for now, we might wait for another 5 years so my daughter is all grownup.

Sofitel is Pretty Perfect

TripAdvisor rating 5.0/5

Joel P Families - TripAdvisor review

We visit Chicago many times a year for business and/or family. Rarely do we stay at the same hotel - thanks to the dozens of excellent options. We may begin to change our approach - and standardize on the Sofitel. The staff is remarkably pleasant and professional. The facility is beautifully designed and decorated. The location is convenient AND quiet - a few blocks away from the major roads. We look forward to our next trip.

Bonjour Joel P, thank you for choosing Sofitel Chicago Magnificent Mile and for sharing your experience with us. We are delighted to hear that you found our staff pleasant and professional, our facility beautifully designed, and our location convenient yet quiet. It's fantastic to know that we have made such a positive impression on you. We strive to provide exceptional service to all our guests, and we are pleased to hear that you are considering Sofitel for your future visits to Chicago. We look forward to welcoming you back on your next trip. Merci, Sofitel Chicago Magnificent Mile

Great Chicago experience!

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

Lovely room and great service. Valet parking so highly priced but otherwise good time.

Bonjour, thank you for sharing your positive experience with us! We are delighted to hear that you enjoyed our lovely rooms and great service. We appreciate your feedback on the valet parking. Looking forward to welcoming you back soon. Best Regards, Sofitel Chicago Magnificent Mile

Well Maintained

Customer review rating 5.0/5

Charles B. Couples - Confirmed reviews ALL

Very professional Extremely helpful Very courteous

Dear Charles B., Thank you for taking the time to share your comments concerning your stay at Sofitel Chicago Magnificent Mile. Excellent service is what we strive to be known for; therefore your feedback is extremely important as it helps us to improve upon our services and provide a memorable experience to our valued guests. It is always a pleasure to receive positive feedback about our service. Please rest assured that we have shared your encouraging message with our team and have recognized Dennis for the outstanding service he provided. Thank you very much for sharing your experience with us. We are very glad to know that you enjoyed your stay, and we look forward to welcoming you back soon. Sincerely, Stephano Baik Director of Rooms Sofitel Chicago Magnificent Mile St…

Customer review rating 2.5/5

Diane H. Families - Confirmed reviews ALL

We love the hotel. We love the Presidential Suite. However, the bed in the Presidential Suite is saggy in the middle.

Bonjour Diane H., Thank you for taking the time to tell us about your experience at the Sofitel Chicago Magnificent Mile. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Thank you again for your valuable feedback concerning the in room experience with the mattress as we have looked into your feedback and replaced our bedding and mattress. I have also shared your comments with my Food & Beverage Management team and recognized the restaurant team for the outstanding service they have provided.. We appreciate your sharing your concerns, and we look forward to welcoming you back in the near future. Sincerely, Stephano Baik Director of Rooms Sofitel Chicago Magnificent Mile St…

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Other web-users rate our hotel

  • 1,186 reviews 9.5/10 Location
  • 1,963 reviews 8.3/10 Room
  • 2,075 reviews 8.6/10 Service
  • 25 reviews 7.1/10 WiFi
  • 791 reviews 7.5/10 Comfort
  • 678 reviews 8.2/10 Cleanliness
  • 436 reviews 9/10 Vibe
  • 251 reviews 7.3/10 Breakfast

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