Sofitel Munich Bayerpost 5 stars

Customer review rating (ALL Rating) 4.5/5 3,320 reviews

Sofitel Munich Bayerpost - Image 1
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Bayerstrasse 12, 80335 MUNICH, Germany

Description

Hotel extras

  • Ideal for solo travellers, couples and families.

  • Listed hotel building with a modern touch

  • Unique suites in creative colors

  • The hotel is located next to the main train station and close to Marienplatz

  • Green Key Certification

Our accommodation(s)

Hotel location

Sofitel Munich Bayerpost

Bayerstrasse 12
80335 MUNICH
Germany

GPS:48.139495, 11.55678

Telephone
Fax +49 89 599481000

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Your meetings and events

Room descriptions and layouts

26 

meeting rooms

From 1 to 800 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  3,320 reviews

TripAdvisor Rating  4.5/5  4,981 reviews

Certificate of excellence 2024

Very friendly patient helpful nice. U get a very nice energy from the staff. It’s everything it’s promised and more.

TripAdvisor rating 5.0/5

Stay44161254083 Friends getaway - TripAdvisor review

solicitous, gassed, polite We loved our stay and I am coming back!!! The absolute best hotel I been to yet and I have been to very nice once in my short life time. Also as a black person I felt welcomed. It’s not often it happens. 10/10 ! Recommend

Good location

TripAdvisor rating 4.0/5

mariamacaloney Couples - TripAdvisor review

The staff are extremely helpful and understand the importance of customer service , I particular the front of house team . There is some room for improvement in regard to the hotel itself. Bathroom has been poorly designed, no option to hang up towels, shower door is not constructed to close to avoid the bathroom floor being flooded after a shower. Bathroom is extremely small if I compare this to other hotels . Breakfast needs a lot to be desired for limited selection on food options, pastry & bread extremely poor selection and it seems that even though breakfast is until 11 am , nothing is being replenished after 10.30 am . Whilst staff are very accommodating the points raised above do not warrant to be in the hotel category of “ Luxury “ .

AVOID AT ALL COSTS

TripAdvisor rating 1.0/5

Tomas Š TripAdvisor review

It was a business trip from the UK to Germany arranged by the employer. During the check-in process the hotel requested 300 euros as a deposit. A personal debit card was charged in UK currency. During the check out they haven't refunded money, nor they did later after a number of emails. The UK bank has been informed and a chargeback claim procedure has started. Money was refunded by the bank. Now the bank advised that this hotel has tried to charge the account once again. If you don't want to lose your money for no reason, avoid it at all costs. Hotel communication was extremely poor and rare, and took ages to receive very vague responses. One star is a way too much for such a horrendous experience.

Over priced for what it is

Customer review rating 1.5/5

Brian S. Couples - Confirmed reviews ALL

Poor. Spa was the basis of our search and we arrived to building works in the lobby, and the sauna and spa both closed. This was NOT clearly noted on the website where we booked

Bonjour Mr. S., I sincerely apologise for the disappointment and possible disruption caused by the renovation work, the aim of which is of course to offer an even more modern service with maximum convenience. We will of course endeavour to keep disruption to a minimum and complete the work quickly. I very much regret the inconvenience - and ask for your understanding for the measures. We will, of course, take your criticism regarding communication as an opportunity to scrutinise it again. However, please allow me to point out that we explicitly refer to the renovation work on all platforms and in the reservation confirmation, which our guests also confirm and expressly welcome. It would be nice if you would give us another chance, which I would ask you to do. I very much hope that we will be able to fully convince you of us and our service on your next visit. Yours sincerely, Emiel van Dijk General Manager

Nice hotel

Customer review rating 3.5/5

Martin G. Families - Confirmed reviews ALL

No complaints about the hotel itself (although when we visited, the surrounding areas was one big building site), but they messed up out bill and it took a week and several phone calls after coming home to sort out

Bonjour Mr. G., I am very pleased that you took the time to review your visit with us at Sofitel Munich Bayerpost. Thank you for your nice feedback, and also for your critique and suggestions on improvement regarding the front desk. We take your input very seriously and I have already discussed it with the managers and colleagues in charge. Please accept my apologies for the inconveniences you had to deal with. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, Emiel van Dijk General Manager

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Other web-users rate our hotel

  • 1,240 reviews 8.9/10 Location
  • 1,863 reviews 7.2/10 Room
  • 2,122 reviews 7.8/10 Service
  • 14 reviews 8.5/10 WiFi
  • 799 reviews 8.2/10 Breakfast
  • 600 reviews 8.6/10 Vibe
  • 462 reviews 6.4/10 Cleanliness
  • 422 reviews 7.5/10 Amenities

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