Novotel Liverpool Centre 4 stars

Customer review rating (ALL Rating) 4.4/5 2,460 reviews

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Description

Hotel extras

  • Central location, close to Liverpool One shopping centre

  • Leisure facilities including swimming pool, Sauna and gym

  • Green Key certified hotel

  • Central location, with plenty of nearby travel links

  • Q-Park Hanover Street offers a 30% discount pre-booking only parking for guests of Novotel

Our accommodation(s)

Hotel location

Novotel Liverpool Centre

40 Hanover Street, Merseyside
L1 4LN LIVERPOOL
United Kingdom

GPS:53.403169, -2.984534

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

ROPEWALKS BAR AND KITCHEN

Experience a warm and inviting atmosphere to enjoy a lunchtime treat, evening meal or relaxing drink with your friends and family.

Your meetings and events

Room descriptions and layouts

10 

meeting rooms

From 1 to 100 

attendees

Configuration is not available for these requirements
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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  2,460 reviews

TripAdvisor Rating  4.0/5  3,194 reviews

disappointing hotel

TripAdvisor rating 3.0/5

Tiffers-1001 TripAdvisor review

Not a 4 star hotel . We had a party booking for 20 for 4 nights through Tailor Travel. The door entry card system was faulty so we had to make repeated visits to reception to get the cards activated.. Staff did apologise. Our first night included buffet dinner- the food was warm and not enough for the two groups who had booked in. The drinks were expensive and we had no waiter service so had to order from the bar. Breakfast food was a little better buffet service but no plate warmer switched on except one morning. A convenient location near the city centre but not one to recommend.

Great Hotel

Customer review rating 5.0/5

Lucy Business - Confirmed reviews ALL

I use this hotel at least twice year for work. I find the hotel and its facilities great. its a central location and never disappoints.

Dear Lucy, thank you for your positive review! We are delighted to hear that you find our hotel and facilities great. Our central location aims to provide convenience and satisfaction to our guests. We look forward to welcoming you back soon. Goodbye, Lisanne Deputy front office manager Novotel Liverpool Centre

No clean irons - damaged clothing

Customer review rating 0.5/5

Stephen Business - Confirmed reviews ALL

Room was fine, clean and comfortable. Used the iron which ruined my shirt as the iron was filthy. Asked for a change of iron and was provided another iron the lady said was also dirty and i should "iron over a pillow case" which didn't work. So i ended up with a ruined shirt, late for work with a wrinkled shirt. Terrible for a hotel with regular business travel, myself and my business spend tens of thousands on hotels in Liverpool and i couldn't recommend using again for me or for them.

Dear Stephen, We sincerely apologize for the inconvenience you experienced with the cleanliness of the irons. It is disappointing to hear that your shirt was ruined due to this issue. We will address this matter with our housekeeping team to ensure such incidents do not recur. We appreciate your feedback as we strive to provide a comfortable stay for all our guests. Your comments have been duly noted, and we will take appropriate steps to prevent similar situations in the future. We hope you will reconsider and give us another opportunity to exceed your expectations. Warm regards, Novotel Liverpool Centre

Perfect Stay

Customer review rating 4.5/5

Helen Couples - Confirmed reviews ALL

Perfectly located hotel, staff very friendly and helpful. Room was very clean & quiet, only let down by the fact could benefit from more plu sockets. Gym & pool/sauna very well equipped for the space. Lovely relaxed stay

Dear Helen, we are delighted to hear about your perfect stay with us at Novotel Liverpool Centre. We appreciate your kind words about our friendly staff and clean rooms. Your feedback regarding the number of plug sockets is duly noted. We are pleased you enjoyed our well-equipped gym, pool, and sauna. Looking forward to welcoming you back soon. Best regards, Lisanne Deputy front office manager, Novotel Liverpool Centre.

Good location and polite staff but otherwise poor.

TripAdvisor rating 1.0/5

m0zc Friends getaway - TripAdvisor review

This is our third night here with a group of 22. On arrival we were given complimentary drinks vouchers with our keycards. I presented it tonight asking for a glass of house red, as the voucher offered. It was refused. The lady (Valentina) said she was the manager and the offer was only redeemable when we booked in. I pointed out that it didn't say so (see photo attached). It had my name on it even. She shrugged and walked away. Whatever happened to customer service? I know it's petty and, other than that, the staff are helpful and polite. The room is okay, breakfast basic but no worries. It has all been damned by the stupidity of management. Leaves a bad taste.

Dear Moz C, We sincerely apologize for the inconvenience you experienced with the drinks voucher. We appreciate your feedback and will address this issue with our team to ensure it does not happen again. Providing excellent customer service is paramount to us, and we regret that we fell short in this instance. Your comments regarding the room and breakfast are duly noted. We value your feedback as it helps us improve. Thank you for choosing Novotel Liverpool Centre, and we hope to have the opportunity to welcome you back in the future. Warm regards, Lisanne Deputy Front office manager Novotel Liverpool Centre

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Other web-users rate our hotel

  • 2,385 reviews 9.7/10 Location
  • 2,780 reviews 6.8/10 Room
  • 2,316 reviews 8.4/10 Service
  • 30 reviews 7.2/10 WiFi
  • 1,193 reviews 6.3/10 Cleanliness
  • 1,074 reviews 7.1/10 Breakfast
  • 733 reviews 7.6/10 Pool
  • 501 reviews 5.6/10 Value

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