Mercure Exeter Southgate Hotel 4 stars

Customer review rating (ALL Rating) 4.2/5 1,106 reviews

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Description

Hotel extras

  • Central location, close to the Cathedral, Exeter Quay & Underground Passages.

  • Complimentary Fitness Suite during your stay. Swimming pool, sauna & jacuzzi chargeable 10GBP

  • Onsite private parking.

  • The Gate House Restaurant features locally sourced dishes.

  • Ideal destination for meetings, weddings and private functions

Our accommodation(s)

Hotel location

Mercure Exeter Southgate Hotel

Southernhay East
EX1 1QF EXETER
United Kingdom

GPS:50.720332, -3.528424

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE GATE HOUSE

Our chef welcomes you to our Gate House Restaurant. Guests can enjoy contemporary British cuisine including locally sourced meat and fresh seafood.

Your meetings and events

Room descriptions and layouts

meeting rooms

From 1 to 150 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

  • This hotel is not suitable for your event?

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,106 reviews

TripAdvisor Rating  4.0/5  3,124 reviews

Certificate of excellence 2024

Excellent hotel within walking distance of city centre and cathedral

TripAdvisor rating 5.0/5

szd55pilot TripAdvisor review

I enjoyed an excellent 2 night stay in this hotel in Exeter. It's about 25 mins walk from St David's station or a short taxi ride. Easy walking distance to the cathedral area or city centre shopping area. The staff were very friendly and super helpful. I needed to get a document printed and it was simple c/o reception staff - thank you so much, a great help! Breakfast was fine, usual selection of hot & cold buffet foods including some continental options. The bar area is older style (welcomed) and relaxing. The entrance is opposite to the side facing the large roundabout - took me a while to find it. The room (privilege) was great, lots of space, a proper desk, walk in shower and clean. Decor in good shape, windows overlooking trees and it was super quiet at night. All in all a great place for a short stay, highly recommended.

Very good stay at a good price

Customer review rating 5.0/5

Liz Friends - Confirmed reviews ALL

The staff were all very helpful and polite. The room was clean and twin beds were provided as requested. The food was good. The dinner, bed and breakfast deal was very good value.

Dear Liz G., We very much appreciate your comments regarding your stay at the Mercure Exeter Southgate Hotel. I am please that you enjoyed your visit to us and thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jenn Howell | Operations Manager Mercure Exeter Southgate Southernay E, Exeter, EX11QF

Excellent 4* city center hotel.

TripAdvisor rating 5.0/5

kkenny26 TripAdvisor review

Superb location or a reasonably priced 4*, close to the quay with all the restaurants and views. Lovely rooms and very special pool with the usual facilities. We were 6 celebrating a 21st birthday, staff not only reserved a breakfast table but bent over backwards to assist in making the surprise special. Compliments to the staff that were working on 21st March 2024. Bar area is comfy and inviting, reception area luxurious and spacious. This was our second stay and will be our go to hotel in Exeter, especially as they offer dog friendly rooms. Highly recommended.

Thank you for leaving a review with us and we are glad to see you enjoyed your stay with us. We look forward to seeing you again. Kind regards Jake Mountford | Duty Manager

Nearly there.

Customer review rating 2.0/5

Gerard B. Couples - Confirmed reviews ALL

Helpful and pleasant staff battling poor television connection along with faulty air conditioning.

Dear Gerard B., Thank you for taking the time to tell us about your experience at the Mercure Exeter Southgate Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jenn Howell | Operations Manager Mercure Exeter Southgate Southernay E, Exeter, EX11QF

Privilege room

Customer review rating 4.5/5

Anonymous Solo - Confirmed reviews ALL

Meeting people in the evening so it was a great location. Happy to have a free drink as part of ALL membership but couldn't use ALL points at check in and was told it was only via app which means my points will expire without use. Nice room, comfortable bed

Dear Ryan T., We very much appreciate your comments regarding your stay at the Mercure Exeter Southgate Hotel. I appreciate your feedback and will pass this on to the team. I am pleased that you enjoyed your visit to us and thank you again for sharing your experience, we hope your next visit will be as pleasant as the previous one. Sincerely, Jenn Howell | Operations Manager Mercure Exeter Southgate Southernay E, Exeter, EX11QF

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Other web-users rate our hotel

  • 911 reviews 9.3/10 Location
  • 1,417 reviews 5.9/10 Room
  • 1,247 reviews 8.2/10 Service
  • 15 reviews 6.9/10 WiFi
  • 515 reviews 5.9/10 Cleanliness
  • 504 reviews 6.7/10 Breakfast
  • 395 reviews 5.6/10 Food
  • 308 reviews 5.4/10 Value

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