Novotel Kayseri 4 stars

Customer review rating (ALL Rating) 4.3/5 501 reviews

Novotel Kayseri - Image 1
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Alsancak Mah Kocasinan, Bulvari No 161-1 Kocasinan, 38110 KAYSERI, Turkey

Description

Hotel extras

  • Beautiful views of Mount Erciyes and easy access to the Erciyes Ski Center

  • Modern conference facilities

  • Web corner and free Wi-Fi in the entire hotel

  • International and Local, Food & Beverage offers on Nov'ist Restaurant

  • Easy access to the city center and airport

Our accommodation(s)

Hotel location

Novotel Kayseri

Alsancak Mah Kocasinan, Bulvari No 161-1 Kocasinan
38110 KAYSERI
Turkey

GPS:38.735816, 35.498283

Telephone
Fax +90 352 207 30 10

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

NEFAİS RESTAURANT

Restaurant serving international cuisine as well as Turkish specialities.

Your meetings and events

Room descriptions and layouts

5 

meeting rooms

From 1 to 120 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

  • This hotel is not suitable for your event?

    Look for another hotel

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  501 reviews

TripAdvisor Rating  4.5/5  413 reviews

Certificate of excellence 2023

Worse hotel

Customer review rating 1.0/5

Ch T. Couples - Confirmed reviews ALL

We arrived late at around 11pm. As a Gold member, I am glad that I got upgrade T. the standard suite and was offered with welcome drink. However, the front desk did not tell us during check-in. They even talked in local language in front of us during the checkin process. The hotel is a 4 star hotel but only one member at the front desk can listen and speak English. I understand that English is not the local language. It is quite unacceptable that the communication is really difficult. After entering the room, it was extremely hot though the weather is about 10 degree Celsius. We tried T. turn on the AC and switch the the high mode with lowest temperature. It did not work. Finally we decided T. open the window T. make the room much cooler. The front desk did never mention that the AC would not work even though the hotel states that AC is offered in the Accor website. The room is along the high speed traffic and it was noise during the stay. We just want T. take rest ASAP as we had T. take the flight at 8am next morning. Therefore, we did not ask for the problem and request for room change. In addition, the shower tray was severely clogged. I guessed the housekeeping team never fix it. We need T. control the water flow in order not T. overflow the water out of the shower tray. Apart from the above, we tried T. call the housekeeping take T. request for tissue box as it was not replaced with a new one before our stay and it was used up very soon. I guess they did not know English and did not come T. provide additional tissue box for more than 20 mins after our call. They did not try T. call back T. check what the problem we are enquiry for. Finally we dial again T. the front desk for the tissue box replacement.

Dear Chun Hong T., Thank you for taking the time T. tell us about your experience at the Novotel Kayseri. I am sorry that your experience did not meet your expectations; please allow me T. express my sincerest apologies. At Novotel, we strive T. provide a superior service experience for every customer; therefore your feedback is very important T. us. Please rest assured that we are taking the appropriate measures T. address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity T. better serve you in the near future. Sincerely, Nedim BAHAR Novotel & ibis Hotel Kayseri Genel Müdür / General Manager T. +90 (352) 207 30 00 F. +90 (352) 207 30 10

Well located and clean

Customer review rating 4.5/5

Shelly Couples - Confirmed reviews ALL

This hotel was selected for it's location near the airport. It was very clean and easy to get to and from airport. I would defintiely recommend it!

Dear Michelle R., We very much appreciate your comments regarding your stay at the Novotel Kayseri. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nedim BAHAR Novotel & ibis Hotel Kayseri Genel Müdür / General Manager T. +90 (352) 207 30 00 F. +90 (352) 207 30 10

dirty sheets

Customer review rating 0.5/5

Serkan E. Business - Confirmed reviews ALL

when I woke up I saw a small blood stain on my bed sheets. I chekced my self if it was from me but no. it was dry old stain. discusting....

Dear Serkan E., Thank you for taking the time to tell us about your experience at the Novotel Kayseri. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nedim BAHAR Novotel & ibis Hotel Kayseri Genel Müdür / General Manager T. +90 (352) 207 30 00 F. +90 (352) 207 30 10

dirty bed sheets

TripAdvisor rating 2.0/5

xxxxVoyager1980xxxx TripAdvisor review

When I wake up next day morning I saw a blood stain ( small one ) on the sheets. I checked my self first if I cut my self but no it was a dry one, probably was not washed properly. I told this to reception but I dont think he cared much. this is an old hotel but at least i thought it was clean. After this experince never again.

Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Kayseri. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you shortly. Sincerely Yours, Hotel Management

Good stay and great breakfast

Customer review rating 5.0/5

Mohammad M. Business - Confirmed reviews ALL

Great breakfast and friendly staff

Dear Mohammad H. M., We very much appreciate your comments regarding your stay at the Novotel Kayseri. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nedim BAHAR Novotel & ibis Hotel Kayseri Genel Müdür / General Manager T. +90 (352) 207 30 00 F. +90 (352) 207 30 10

In partnership with TripAdvisor

Other web-users rate our hotel

  • 135 reviews 9.5/10 Location
  • 273 reviews 7.5/10 Room
  • 417 reviews 9.2/10 Service
  • 20 reviews 9.7/10 WiFi
  • 234 reviews 8.7/10 Cleanliness
  • 156 reviews 8.9/10 Breakfast
  • 115 reviews 9.6/10 Food

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