Novotel Toronto Vaughan 3 stars

Customer review rating (ALL Rating) 4.2/5 1,386 reviews

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Description

Hotel extras

  • Free WiFi, large work space, 55-inch LCD TV

  • Indoor pool, fitness center, kids' play area

  • Modern and contemporary restaurant and bar with patio

  • Shopping at Vaughan Mills, free parking

  • Wonderland 10 minutes' drive, 35 to Toronto, Subway 8 minute drive.

Our accommodation(s)

Hotel location

Novotel Toronto Vaughan

200 Bass Pro Mills Drive
L4K 0B9 VAUGHAN
Canada

GPS:43.822082, -79.539375

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

NOVOTEL TRIO

At Trio we are reinventing the concept of dining by offering you an inventive selection of tasting-sized plates featuring cuisine from around the world-each paired with world-class wines.All in a comfortable and relaxed atmosphere

Your meetings and events

Room descriptions and layouts

meeting rooms

From 1 to 250 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

  • This hotel is not suitable for your event?

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,386 reviews

TripAdvisor Rating  4.0/5  630 reviews

Good stay

Customer review rating 5.0/5

Anonymous Solo - Confirmed reviews ALL

I was well received and felt safe. My room was well maintained during my stay and my safety was ensured when I had guests.

Dear Jenny M., Thank you for sharing your positive feedback about your recent stay at Novotel Vaughan! We're thrilled to hear that you had a good experience and felt well-received and safe during your time with us. We're glad to know that your booking experience was smooth and accurate, and we appreciate your feedback on the cleanliness of your room. Ensuring a spotless environment is a top priority for us, and we're delighted that we met your expectations in this regard. Furthermore, we're pleased to hear that you're satisfied with our hotel's sustainable development initiatives. Environmental responsibility is important to us, and we're committed to implementing initiatives that reduce our environmental impact. Thank you for choosing Novotel Vaughan, and we look forward to welcoming you back for another enjoyable stay in the future! Sincerely, Jeffy Mathew

Like rooms

Customer review rating 2.0/5

Julie Families - Confirmed reviews ALL

Was very disappointed with front desk employees. There was a communication issue with my conversation over phone that breakfast was included but front desk was rude telling us we were wrong. I know they said on phone it was included. Even if a hotel knows you have a unhappy costumer you would of at least compromised to please your guests. There was no apologies at all.

Dear Marion D., Thank you for choosing Novotel Vaughan for your recent stay, and for sharing your feedback with us. We apologize for any confusion or miscommunication regarding breakfast inclusion during your reservation process. Please note that the senior rate does not typically include breakfast unless explicitly stated. We regret any inconvenience caused by the misunderstanding, and we apologize for any perceived rudeness from our front desk staff. Providing exceptional service is important to us, and we appreciate your feedback as it helps us improve. We will address this issue with our team to ensure that future communication with guests is clear and accurate. Your satisfaction is our priority, and we regret falling short of meeting your expectations in this instance. If there's anything else we can do to make your stay more enjoyable or if you have any further concerns, please don't hesitate to reach out to us directly. We hope to have the opportunity to welcome you back to Novotel Vaughan in the future and provide you with a better experience. Sincerely, Jeffy Mathew

Good stay, comfortable room, close to shopping, no "extra" amenities

Customer review rating 3.5/5

Eileen B. Couples - Confirmed reviews ALL

My husband and I were booked here for our niece's wedding; they had secured a block of rooms. The room was very clean and comfortable. Hotel provided the basics: soap, shampoo, conditioner and lotion. They did have an ice machine on our floor but it would be have awesome to also have a water dispenser like the one they have in their gym. I would have taken advantage of the free in-room coffee had water been easily accessible.

Dear Eileen B., Thank you for choosing Novotel Vaughan for your niece's wedding and for taking the time to share your feedback with us. We're delighted to hear that you had a comfortable stay in our clean and comfortable room and that your booking experience was easy. We appreciate your suggestion regarding the addition of a water dispenser on the floor, adjacent to the ice machine. Your feedback is invaluable, and we'll take it into consideration as we continually strive to enhance our guest experience and amenities. We're glad to hear that your check-out experience met your expectations and that both your room and the gym were very clean. However, we apologize for the inconvenience caused by the loud construction noise at 7:30 AM. We understand the importance of a peaceful environment for our guests and will take steps to minimize disturbances during future stays. Thank you once again for your feedback, and we hope to have the pleasure of welcoming you back to Novotel Vaughan for another enjoyable stay in the future. Sincerely, Jeffy Mathew

Overall wonderful

Customer review rating 5.0/5

Anonymous Friends - Confirmed reviews ALL

The hotel staff were extremely kind, the hotel was very clean and comfortable, and the location was close to shopping, ect

Dear Shannon R., Thank you for sharing your wonderful feedback about your recent stay at Novotel Vaughan. We're thrilled to hear that you had an overall positive experience and that you found our staff extremely kind, our hotel clean and comfortable, and our location convenient for shopping. We appreciate your suggestion for more vegetarian/vegan options, and we'll certainly take this into consideration as we continually review and enhance our menu offerings to cater to all dietary preferences. It's fantastic to hear that you're satisfied with our hotel's sustainable development initiatives, and we're delighted to know that you're obsessed with our shampoo! We strive to provide eco-friendly amenities that meet the highest standards of quality, and we're glad to hear that our efforts are appreciated. Thank you for choosing Novotel Vaughan, and we look forward to welcoming you back for another enjoyable stay in the future! Sincerely, Jeffy Mathew

Good stay

Customer review rating 5.0/5

Michelle F. Families - Confirmed reviews ALL

The staff is professional and friendly.

Dear Michelle F., Thank you for sharing your feedback regarding your recent stay at our hotel. We're delighted to hear that you had a good stay and that our staff, particularly Alma, contributed to making your experience enjoyable. Your perfect rating for your booking experience and the professionalism and friendliness of our team is greatly appreciated. We take pride in providing excellent service to all our guests, and it's rewarding to know that our efforts have been recognized. We're thrilled that you found the cleanliness of our hotel to be top-notch. Maintaining a clean and hygienic environment is a top priority for us, and we're pleased that our efforts met your expectations. Regarding our sustainable development initiatives, we're glad to hear that you're satisfied. We strive to implement environmentally friendly practices throughout our operations, and your support for these initiatives is valued. Thank you for mentioning the communication on premises, particularly regarding the key card. We will continue to work on enhancing our communication methods to ensure a seamless experience for our guests. Once again, thank you for choosing to stay with us. We look forward to welcoming you back on your future visits. Sincerely, Jeffy Mathew

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Other web-users rate our hotel

  • 320 reviews 9.5/10 Location
  • 801 reviews 6.7/10 Room
  • 761 reviews 8.2/10 Service
  • 14 reviews 3.8/10 WiFi
  • 410 reviews 7.9/10 Cleanliness
  • 255 reviews 8.1/10 Food
  • 145 reviews 6.1/10 Breakfast
  • 135 reviews 8.2/10 Vibe

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