ibis Styles Luzern City 3 stars

Customer review rating (ALL Rating) 4.1/5 980 reviews

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Description

Hotel extras

  • An ALLSAFE-certified hotel

  • Free public transport ticket.

  • Free Lucerne guest card with discounts for cableways, museums & excursions.

  • In the heart of Lucerne

  • Escape Room game in hotel (charges apply)

Our accommodation(s)

Hotel location

ibis Styles Luzern City

Friedenstrasse 8
6004 LUZERN
Switzerland

GPS:47.056835, 8.311907

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property

Breakfast

Your meetings and events

Room descriptions and layouts

meeting rooms

From 1 to 240 

attendees

Configuration is not available for these requirements
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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  980 reviews

TripAdvisor Rating  3.5/5  1,142 reviews

Good location, basic room and amenities

Customer review rating 3.5/5

Clare Families - Confirmed reviews ALL

Lovely staff

Dear Clare, Thank you for your recent stay at ibis Styles Luzern City. We're glad you found our location convenient and our staff friendly. We apologize for any room and amenities issues you encountered. Your feedback on access and WiFi speed is noted. We'll also pass your compliments to our helpful team member. We appreciate your recommendation and hope to welcome you back soon. Best regards, Erton Roci - Assistant General Manager

Good Stay

Customer review rating 4.0/5

Robert Couples - Confirmed reviews ALL

This hotel is centrally located in Lucerne. Price is reasonable and the room small, but comfortable.

Dear Robert, Thank you for taking the time to share your feedback following your recent stay at ibis Styles Luzern City. We're thrilled to hear that you had a good stay and found our hotel to be centrally located and reasonably priced. Your comments regarding the breakfast offerings are duly noted, and we will certainly take them into consideration for future improvements. We aim to continuously enhance our guests' experiences, and your input is invaluable in this regard. We appreciate your recommendation and look forward to welcoming you back for another pleasant stay in the future. Best regards, Erton Roci - Assistant General Manager

Well connected, good stay.

Customer review rating 5.0/5

Venkat Families - Confirmed reviews ALL

Staff very helpful, great breakfast.

Dear Venkat, Thank you for sharing your positive feedback regarding your recent stay at ibis Styles Luzern City. We are thrilled to hear that you had a great experience and that our staff were helpful and accommodating. It's fantastic to know that you enjoyed the breakfast and found the hotel well connected. Your high ratings and kind words are truly appreciated, and we look forward to welcoming you and your family back for another enjoyable stay in the future. Best regards, Erton Roci - Assistant General Manager

Average!!

TripAdvisor rating 3.0/5

Puneet008 TripAdvisor review

The room was decent with separate washroom and bathing area. Breakfast was also decent but with limited options for vegetarians. Location is perfect and very close to main station and the lake. The bus stop was also closeby. Hotel staff was also helpful.

Dear Puneet, Thank you for taking the time to share your feedback. We're glad to hear that you found our room and amenities satisfactory, and that our location suited your needs. However, we apologize for the limited vegetarian options at breakfast. Your comments have been duly noted, and we will strive to improve in this area. We appreciate your kind words regarding our helpful staff, and we hope to have the opportunity to welcome you back for an even better experience in the future. Best regards, Erton Roci Assistant General Manager

Great location, lacking in most other areas

Customer review rating 2.0/5

Anonymous Families - Confirmed reviews ALL

Good location. However the family room we were given were not disabled friendly. My parents were unable to climb in and out of the bath, so couldn’t bathe. The room had uneven floors so there were tripping hazards for my elderly parents. I’d say the receptionists were not very attentive. We stood there for ages during check-in before we were even acknowledged.

Dear Guest, Thank you for your feedback. We apologize for any inconvenience you experienced during your stay, particularly regarding the accessibility of the room for your parents and the waiting time during check-in. Your comments are valuable to us, and we will address them with our team to ensure improvements are made. We appreciate your understanding and hope to welcome you back for a better experience in the future. Best regards, Erton Roci Assistant General Manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 883 reviews 9.4/10 Location
  • 1,051 reviews 5.1/10 Room
  • 755 reviews 8.6/10 Service
  • 10 reviews 8.5/10 WiFi
  • 556 reviews 4.5/10 Comfort
  • 537 reviews 8.3/10 Breakfast
  • 406 reviews 4.4/10 Cleanliness
  • 224 reviews 3.1/10 Vibe

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