SO/ Auckland 5 stars

Customer review rating (ALL Rating) 4.3/5 2,415 reviews

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Description

Hotel extras

  • Home to social butterflies, HI-SO is Auckland's hippest rooftop bar

  • Club Signature lounge is exclusive to SO Club and Suite guests.

  • Choice of elements-inspired room design; Liquid, Vapour or Solid.

  • SO/ SPA.

  • ALLSAFE accredited.

Our accommodation(s)

Hotel location

SO/ Auckland

Corner of Customs St E& Gore St, Auckland Central
1010 AUCKLAND
New Zealand

GPS:-36.845421, 174.768507

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Your meetings and events

Room descriptions and layouts

meeting rooms

From 1 to 150 

attendees

Configuration is not available for these requirements
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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  2,415 reviews

TripAdvisor Rating  4.0/5  301 reviews

Dont take your FAMILY

TripAdvisor rating 1.0/5

Anita L TripAdvisor review

As a seasoned traveller wth business and family I cannot express my utter disappointment with this hotel.We have travelled extensively across New Zealand with our 11 year old with no issues until this stay. We were staying before a flight home to the UK and planned to meet friends in the roof top bar at about 6pm for champagne before dinner at the restaurant below. We were greeted with children are not allowed in the bar due to the General managers policy. And no other bar was open so why does this hotel take bookings with children if they are not welcome ! We would of spent a lot of money so not economic for the hotel. We are also always looking for hotels for an International sports teams which occupy 40 rooms at a time so this one will definately be off the list. Even the staff I spoke to didnt agree with the policy of the General Manager , so obviously they do not like children. Thankfully I was not on my own or I would had to sit in my room all night after supper.

Our favourite hotel

Customer review rating 4.5/5

Daphne M. Couples - Confirmed reviews ALL

Very pleasant staff from reception to restaurant. Nothing too much trouble for them. Love the decor in reception and the rooms.

Dear Ms. Daphne M., Thank you for taking the time to share your positive experience with us! We're happy to hear that you found our staff from reception to restaurant to be very pleasant and accommodating. We're also delighted that you appreciated the decor in both our reception area and rooms. Creating a welcoming and aesthetically pleasing environment for our guests is important to us, and we're glad that you enjoyed it. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future! Warm regards, Ilaria, Reception So/ Auckland

Best Stay Ever

Customer review rating 5.0/5

Daniel W. Couples - Confirmed reviews ALL

Incredible place to stay and the staff went over and above for us, we had a great time.

Dear Mr. Daniel W. Thank you so much for your wonderful 10/10 review! We're thrilled to hear that you had an incredible time during your stay with us. If there's anything else we can do to make your next stay even more memorable, please don't hesitate to let us know. We look forward to welcoming you back for another fantastic stay in the future! Warm regards, Ilaria Reception SO/ Auckland

Always a pleasure

Customer review rating 5.0/5

Nic Families - Confirmed reviews ALL

This was my second stay at The So and it is always an incredible experience. I travelled with my mum who arrived before me. I had called earlier to let them know that she was arriving earlier than me and to allow her to check in. Staff were attentive and efficient as always. We had a late dinner the Harbour Society Restaurant which has stunning views. Restaurant staff went out of their way to make sure we were comfortable, the food was delicious and an all round great experience. My mum stayed for breakfast the next day which she enjoyed. Check out took a little bit longer because I hadn't supplied my accorcard at the restaurant the night before. The front office manager swiftly sorted this out for us. We absolutely loved our stay so much that I have booked for my mums birthday in June and my anniversary in July. We cannot wait for our next visit.

Dear Ms. Nicole K., we are overjoyed to hear that your second visit was as great as the first and is also an honor that you choose SO/ Auckland for all your special occasions! Please accept our apologies for any delay during the check-out process. We can't wait to welcome you back. Warm regards, Ilaria Receptionist SO/ Auckland

Nice staff for sure but overall very disappointing

Customer review rating 1.5/5

Cyndy C. Business - Confirmed reviews ALL

moved into a room with cobwebs and a fridge that didnt close (and therefore the contents of the fridge went bad) had to ask numerous times for additional towels and mini bar refreshments concierge seemed like very nice people but english as a second language was an issue at times

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Other web-users rate our hotel

  • 485 reviews 9/10 Location
  • 1,259 reviews 7.6/10 Room
  • 1,227 reviews 8.2/10 Service
  • 11 reviews 5.6/10 WiFi
  • 431 reviews 8.7/10 Vibe
  • 420 reviews 7.2/10 Food
  • 279 reviews 6.7/10 Bar
  • 248 reviews 7.8/10 Breakfast

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