Novotel Darwin Airport 4 stars

Customer review rating (ALL Rating) 3.9/5 549 reviews

Novotel Darwin Airport - Image 1
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2 Sir Norman Brearly Drive, 0812 DARWIN, Australia

Description

Hotel extras

  • 250 metres from Darwin International Airport, 24 hour airport shuttle service

  • 131 stylish rooms suitable for business and leisure travellers

  • Fitness - lap pool and 24 hour access to Hotel Gym

  • 5 meeting rooms with contemporary decor and natural light

Our accommodation(s)

Hotel location

Novotel Darwin Airport

2 Sir Norman Brearly Drive
0812 DARWIN
Australia

GPS:-12.407074, 130.880038

Telephone
Fax +61 8 8920 7900

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
Near the property
  • Car park

Novotel Poolside Restaurant

Newly refurbished Novotel Poolside Restaurant! Tropical ambiance, delectable all-day menu. Dine poolside/takeaway, extensive options. À la Carte Breakfast & diverse all-day menu. Quench your thirst at Novotel Poolside bar, served by friendly staff!

Your meetings and events

Room descriptions and layouts

6 

meeting rooms

From 1 to 150 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  549 reviews

TripAdvisor Rating  3.5/5  499 reviews

Disappointing and long check in process.

TripAdvisor rating 2.0/5

islandchick67 TripAdvisor review

Having lived in the Top End for 2+ years now and used the Novatel / Mercure numerous times prior to renovations, I was so disappointed to stay there recently after flying back in from Sydney. As all people who live up here are well aware, there are a lot of flights that come in and leave early hours of the morning. My flight arrived after 12am and upon arrival at check in there was a long queue of people with only one check in staff working. This was check in for both the Novatel and the Mercure. After a 1 hour wait and the appearance of a 2nd staff member, we were advised that it was a management decision to have only a couple of staff on at night and both staff were very slow and full of excuses. The next morning on checkout, we complained and were rudely given more excuses that they could not predict the amount of flights coming in and once again it was a management decision. Whilst it is convenient and close to the airport, I will no longer be using either hotel. The staff at the Quality Hotel Darwin Airport next to the airport tavern are much more friendly and helpful. I would suggest considering that you are the face of Darwin for international guests arriving that you pick up your socks and treat your guests with more respect especially considering how much you charge per night.

Potential but not again

Customer review rating 2.0/5

Leah Families - Confirmed reviews ALL

Chosen specifically due to the renovations and new pool. We booked 8 nights and the pool was not available this whole time with a clear lack of communication. No instruction of the pool closer upon checkin and a feeling of reluctance to speak about when asked. We would always consider staying again in a place if communication is open but considering it was not we will stay in an alternate place for our up coming trips this year.

Dear David R., Thank you for taking the time to share your feedback about your recent stay with us. We value your input as it helps us improve our services. We sincerely apologize for the inconvenience you experienced due to the closure of the pool during your stay. We understand how important this amenity is for our guests, and we regret that the lack of communication about the closure affected your experience. We strive to be transparent with our guests, and it seems we fell short in this instance. Your concerns regarding our communication and the pool closure will be addressed with our team to prevent similar issues in the future. We want to ensure our guests are well-informed and receive the level of service they expect and deserve. We understand your decision to seek accommodations elsewhere for future trips, but we hope you might consider giving us another chance in the future. Thank you once again for your feedback. Warm regards, Desi Korina Front Office Manager Novotel and Mercure Darwin Airport

Well located, great size room, clean. Good food.

Customer review rating 5.0/5

Jenna Families - Confirmed reviews ALL

After travelling it was so nice to arrive to our room ready, and to be able to have a delicious meal at the restaurants on site instead of having to go and hunt down food. Would definitely recommend if you have a layover or a short stay in Darwin.

Dear Jenna R., Thank you for sharing your positive feedback with us! We're delighted to hear that you enjoyed your stay and found the room to be well-located, spacious, and clean. It's great to know that our on-site dining options added to your convenience and satisfaction. Your recommendation means a lot to us, and we're pleased to have been able to provide you with a comfortable experience during your layover or short stay in Darwin. We hope to welcome you back soon! Best regards, Desi Korina Front Office Manager Novotel and Mercure Darwin Airport

Convenient to airport

TripAdvisor rating 4.0/5

Peter R TripAdvisor review

Rooms are large but well worn and a bit dated. The bed was comfortable and it is an easy walk to the airport. The bathroom was small but functional with a walk in shower. The a la carte breakfast was good. The pool was closed when I was there, but you can use the pool at the Mercure. I found the rooms here to be larger than the Mercure. Wifi was free and fast. All in all a reasonable option if you need to be close to the airport.

location and helpful staff

Customer review rating 4.5/5

Terry Couples - Confirmed reviews ALL

I was forced to stay for 11 days as my wife was hospitalised with a broken ankle. once the staff realised my situation they went out of my way to make my stay as comfortable as possible. Joel at the bar and Holly at reception were particularly helpful, but several others ( unfortunately I didn't learn any other names ) also made my time much easier. My room was also adequate, even though the hotel is a little dated. I would not hesitate to recommend the hotel to friends.

Dear Terrence S., Thank you for taking the time to share your experience with us. We are sorry to hear about your wife's accident and hope she is recovering well. We're glad our staff, especially Joel at the bar and Holly at reception, were able to make your extended stay more comfortable under the circumstances. Your feedback about the hotel's staff and their helpfulness is greatly appreciated. We'll be sure to pass along your kind words to the team members you mentioned and to the rest of our staff. We're also glad to hear that your room was satisfactory, even though you found the hotel to be a bit dated. We appreciate your recommendation and look forward to welcoming you back in the future under happier circumstances. Best regards, Desi Korina Front Office Manager Novotel and Mercure Darwin Airport

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Other web-users rate our hotel

  • 352 reviews 8.6/10 Location
  • 461 reviews 5.9/10 Room
  • 406 reviews 7.3/10 Service
  • 5 reviews 6.5/10 WiFi
  • 201 reviews 5.2/10 Cleanliness
  • 200 reviews 5.5/10 Comfort
  • 185 reviews 4.1/10 Food
  • 139 reviews 6.7/10 Pool

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