Fairmont Copley Plaza Boston 4 stars

Customer review rating (ALL Rating) 4.3/5 3,333 reviews

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Description

Hotel extras

  • Ideally located for designer shopping on Newbury Street and at Copley Place Mall

  • Ideally located for designer shopping on Newbury Street and at Copley Place

  • 14 beautifully appointed event rooms for everything from board meetings to ballroom galas

  • Rooftop health club and outdoor deck providing views of Back Bay, the perfect workout spot

Our accommodation(s)

Hotel location

Fairmont Copley Plaza Boston

138 St James Avenue
02116 BOSTON
United States

GPS:42.349263, -71.076357

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

OAK Long Bar + Kitchen

OAK Long Bar + Kitchen is an exciting American brasserie restaurant in the heart of Boston's Back Bay. Enjoy specialty, hand crafted cocktails at the exquisite coppertop bar and a farm to table menu featuring local ingredients and purveyors.

Your meetings and events

Room descriptions and layouts

15 

meeting rooms

From 1 to 800 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

  • This hotel is not suitable for your event?

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  3,333 reviews

TripAdvisor Rating  4.5/5  4,665 reviews

Certificate of excellence 2023

Great location

TripAdvisor rating 2.0/5

missyalee TripAdvisor review

Check-in was speedy and glad they were able to accommodate my early check-in. For the Fairmont brand I was imaging more of a 5 star experience and accommodation. Facilities were quite dated, and the toilet paper holder literally fell off the wall. Felt more like a 3.5 star accommodation.

Pure contentment

Customer review rating 5.0/5

Jacqueline Friends - Confirmed reviews ALL

From the time I made my reservation to the time I checked out, every little request and change I made was met with a positive attitude.

Dear Jacqueline, we are delighted to hear about your positive experience at Fairmont Copley Plaza Boston. Your satisfaction is our priority, and we strive to accommodate all guest requests with a positive attitude. We look forward to welcoming you back soon. Warm regards, Fairmont Copley Plaza Boston

Great Location, but lots of hiccups

TripAdvisor rating 2.0/5

lcaster1 TripAdvisor review

The location to the Boston Marathon was excellent. The room was quiet and had plenty of space. The staff in the restaurant were excellent - very friendly and attentive. However, we had a few hiccups during our stay. The rollaway bed was a challenge. I was told at check-in that it was in the room, but it was not. After calling about it, they said it would be sent up "right away". Four hours later, it had still not arrived. I was told that there would be a light breakfast available for runners near the lobby on marathon morning. When I went downstairs, no one knew what I was talking about and I had to quickly find a "Plan B", which is not ideal on marathon morning when there are very specific time constraints. One of the reasons we chose the hotel & room was for the bathtub as I needed it for pre and post marathon soaking. The drain plug in the tub did not seal correctly. So, the water was always leaking and not holding water. The shower was also either in need of maintenance or better cleaning. It was pretty yucky looking. Given the price of the room and the standards that Fairmont usually has, it was disappointing.

Lovely hotel

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

Excellent room, and service. Room service menu was a bit limited compared to previous stays.

Dear guest, we appreciate your kind feedback on our lovely hotel, excellent rooms, and service. We will review the room service menu to ensure a wider selection for your future visits. Thank you for sharing your experience. Best regards, Fairmont Copley Plaza Boston

Beautiful space

Customer review rating 5.0/5

Cs Couples - Confirmed reviews ALL

We were in town visiting family. Beautiful facility. Hotel staff is incredible and so hospitable. Food and beverage at the restaurant and in room dining was fantastic.

Dear CS, we are delighted to hear that you enjoyed the beautiful space and had a fantastic dining experience at our hotel. Our staff prides themselves on being hospitable. We hope to welcome you back soon. Warm regards, Fairmont Copley Plaza Boston

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Other web-users rate our hotel

  • 692 reviews 9.5/10 Location
  • 1,402 reviews 5.7/10 Room
  • 1,502 reviews 8.1/10 Service
  • 15 reviews 7.3/10 WiFi
  • 627 reviews 7.4/10 Vibe
  • 592 reviews 7.3/10 Amenities
  • 529 reviews 5.2/10 Comfort
  • 366 reviews 5.5/10 Cleanliness

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