Fairmont Le Château Frontenac 5 stars

Customer review rating (ALL Rating) 4.6/5 7,866 reviews

Fairmont Le Château Frontenac - Image 1
Fairmont Le Château Frontenac - Image 2
Fairmont Le Château Frontenac - Image 3
Fairmont Le Château Frontenac - Image 4

Description

Hotel extras

  • Heritage urban resort with views of the St. Lawrence River

  • Sumptuous accommodations in a UNESCO World Heritage Site

  • Wellness area with heated indoor pool, whirlpool, spa and gym

  • Pet-friendly luxury hotel within the walls of Old Québec City

Our accommodation(s)

Hotel location

Fairmont Le Château Frontenac

1 rue des Carrières, CITQ No. 040703
G1R 4P5 QUEBEC CITY
Canada

GPS:46.811864, -71.20626

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Your meetings and events

Room descriptions and layouts

23 

meeting rooms

From 1 to 730 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

  • This hotel is not suitable for your event?

    Look for another hotel

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  7,866 reviews

TripAdvisor Rating  4.5/5  7,879 reviews

Certificate of excellence 2024

Bad hotel

TripAdvisor rating 1.0/5

Liam M Couples - TripAdvisor review

Terrible service I would not recommend. If you see Anna don’t talk to her she told me to shut the F up when I asked where the bathroom was. Housekeeping Made a big mess of my room one day that I was the in my five night stay here at the TERRIBLE TERRIBLE HOTEL would not ever recommend

Staff made the stay so pleasant. Just incredible!!

TripAdvisor rating 5.0/5

ArtimidD TripAdvisor review

Excellent staff, beautiful hotel, great location. The stay were superb!! Top notch . They were always super polite, incredibly helpful. So worth staying here when you feel taken care of from the minute you enter the grounds.

Pre Covid Service- Service at its Best!

TripAdvisor rating 5.0/5

Larissa H TripAdvisor review

Post Covid, you never know what you are going to get with service. However, at the Château Frontenac, service was impeccable and it was pre-Covid standards. We had to move dinner reservations, no problem. We were staying in a standard courtyard view, but we weren't looked down at as non-gold members. Room was spotless, beds were comfortable, bath products were lush. The only small gripe I had was why they had two employees in the gift shop, but they worked in tandem for each person checking out at the register, which made for a super slow process. When I asked the woman at the gift shop if I could use my spa credit for their bath products since the spa was booked during our stay, she gave me a long winded explanation about the high quality of the products and what they do for the skin rather than simply telling me I couldn't. It was just a weird vibe. All the dining experiences in the hotel were wonderful. Fresh, delicious food, kind service. People working there seem genuinely happy, which is infectious and puts you in the vacation mode. Nowadays in the service industry, a lot of people seem unhappy, and when you are spending your hard earned money on a vacation, you don't want to be made to feel like a burden. This does not happen at the Chateau. You have stepped back in time. Now all my friends want to go after seeing our pictures. This is the only place to stay in QC!

Amazing hotel! Amazing exemplary service in an amazing wonderful iconic hotel!

TripAdvisor rating 5.0/5

ledezmacjl TripAdvisor review

Wow! What an amazing place to stay! We have stayed at luxury and premier locations and don't understand why this place isn't #1 on TA. We were graciously allowed to check-in early which was nice perk. We stayed in room 1717 which is on Fairmont Gold room with access to Fairmont Gold Lounge which has wonderful views of the St. Lawrence River and the city itself. Our room was beautiful with views of the majestic St Lawrence river. Very comfortable room. We enjoyed going to the Fairmont Gold Lounge for breakfast, snacks/drinks and just having a nice quiet place to relax. Service and attention to detail were phenomenal in the lounge! First of all , Laurie and Laura were amazing, friendly and very helpful. For example Laurie shone as she helped us move around some dinner reservations and cancel one entirely as I wasn't feeling well and really she provided exemplary service. Our servers in lounge included Jeff Vincent and I believe Laura on some occasions and they all were attentive and provided top level service. We never experienced any problems and were very happy with our stay. We wish we could have stayed longer! Lastly I dont know why there are some really harsh negative reviews as we never experienced any disrespect, lack of customer service in fact all our interactions with this wonderful staff from bellman, front desk, restaurant staff, concierge to Fairmont gold staff were exemplary and the model of what a high level hotel should offer. The only thing I can think of is these individuals with the harsh reviews are unhappy individuals that are never content (also word to the wise look at number of reviews they have written as I usually only see 3-4 reviews and they are all bad meaning they take delight in bashing places). This is wonderful hotel and would stay here with no reservations again and look forward to our next visit and stay. We also did some tours that were offered through the hotel (there is a surcharge for this) that really gives you an idea of the history of this magnificent building which played key role in World War II (planning of Normandy invasion by Allies including visit by Churchill and FDR). We also did a city tour which is offered in conjunction with the tourism office (and is included in your "resort fee") Overall highly recommend! No reservations!

Outstanding Top Notch Hotel - The best in Old Quebec City!!

Customer review rating 5.0/5

Spjatl Couples - Confirmed reviews ALL

The Chateau Frontenac operated by Fairmont Hotels was outstanding in every way! Of course it is beautiful and essentially it is a castle and one of the most visited landmarks in Old Quebec City. Great service throughout the hotel - the staff is the best I’ve ever experienced in 50+ years of traveling!! The shoulder season in mid-April also enabled us to enjoy this hotel at a reasonable cost/rate. You can’t beat the location as it is just steps away from Old Quebec City and the lower Place Royale area.

Dear Mr J. We very much appreciate your comments regarding your recent stay at Fairmont Le Château Frontenac. It is always a pleasure to receive positive feedback, we are always delighted to know how much you appreciate it. We will share your comments with our team, more specifically with our amazing Philippe. We are sure that this feedback will serve as an encouragement to all of our staff member as we strive to continuously improve the quality of our services. We can see that you are not already a member of our loyalty program. Did you know that it is free to join, that members can save up to 10% on their stay and can enjoy a complimentary welcome drink every visit? We as well have a contest to win a dream stay at Fairmont Le Chateau Frontenac! To enroll you can click the link down below. It would be my pleasure to offer you the 5% discount members are entitled to on the room rate for this last visit and to compile your expenses on your new profile so you can already earn rewards points on your expenses ! Please reply to me with your new member number. https://bit.ly/3jf5830 We would be grateful if you would kindly take a moment to review us on Google as our guests often tell us how helpful it is to read past guest's reviews before booking their own visits. ChâteauFrontenac Thank you again for sharing your experience and we hope your next visit will be as incredible as the previous one. Sincerely, ESTHER FORTIN DIRECTRICE EXPÉRIENCE CLIENT ET DÉVELOPPEMENT DURABLE/ Championne ALL GUEST EXPERIENCE AND SUSTAINABLE DEVELOPMENT MANAGER/ ALL champion Fairmont Le Château Frontenac 1 rue des Carrières Québec, Québec Canada G1R 4P5 es… fairmont.com https://www.facebook.com/FairmontChateauFrontenac

In partnership with TripAdvisor

Other web-users rate our hotel

  • 2,415 reviews 9.2/10 Location
  • 3,344 reviews 7.2/10 Room
  • 4,244 reviews 8.9/10 Service
  • 108 reviews 3.5/10 WiFi
  • 1,561 reviews 8/10 Amenities
  • 1,494 reviews 8.7/10 Vibe
  • 1,277 reviews 7.9/10 Food
  • 1,233 reviews 4.3/10 Comfort

Powered by Trustyou