Fairmont St Andrews - Scotland 5 stars

Customer review rating (ALL Rating) 4.4/5 2,675 reviews

Fairmont St Andrews - Scotland - Image 1
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Description

Hotel extras

  • Two world-class 18-hole championship golf courses with stunning sea views

  • Top dining including the two AA Rosette St Andrews Bar & Grill for Scottish steaks and seafood

  • Full-service spa featuring an indoor pool and a fully equipped gym with personal training

  • 23 meeting and event spaces, including an elegant ballroom accommodating up to 800 guests

Our accommodation(s)

Hotel location

Fairmont St Andrews - Scotland

ST ANDREWS
KY16 8PN ST ANDREWS
United Kingdom

GPS:56.3203, -2.7308

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Your meetings and events

Room descriptions and layouts

23 

meeting rooms

From 1 to 1,000 

attendees

Configuration is not available for these requirements
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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  2,675 reviews

TripAdvisor Rating  4.5/5  5,188 reviews

Certificate of excellence 2023

Fairmont St Andrews

TripAdvisor rating 5.0/5

DIANE H TripAdvisor review

Great stay here, a bit expensive but it is amazing, breakfast was very nice and meals in the bar were lovely, the Italian restaurant wasn't great though

Not a 5 star facility

TripAdvisor rating 2.0/5

483natalieb Couples - TripAdvisor review

Overall this is a lovely hotel with mostly extremely courteous and friendly staff. It is with retreat that i need to leave this poor review and would not have done so if i felt the complaint I made was being managed appropriately by The fairmont. Check In valet parking and reception welcome were excellent. Room 2091 was nice enough, however, it was dated. There was only one tea option in the room and when i went to reception to ask for Earl Grey or Ginger/Lemon tea, i was told it would be brought up. They arrived but only with jasmine and peppermint as that is all they had ! The furniture was chipped and dated and the mirror was far too high above the writing desk meaning no dressing table. The bed was comfortable. The Spa - wow what a let down! The steam room is out of order (no one mentioned this) there was not enough seating around the pool, this was talked about a lot when we were there. The pool was freezing - so cold a lady had to remove her children. The costume dryer was broken - both men and women's! There are hairdryers but no straightens, facial tissue or cotton wool or anything like you find at Trump hotels or Cameron House. This is a comparative hotel but lacks the extra luxury. It could have been a holiday inn changing room. It did not feel like a luxury hotel. La Cucina - this restaurant was very nice and the waitress Fifi was superb. However, there are only 2 bathrooms and they are mixed for men and women. Both times o had to use the facilities they had raised toilet seats with urine on the loo and unflushed. Disgusting!! Sports Bar, we wanted to watch the golf after dinner, the bar was unattended and had to use the main bar for drinks. We sat and there was used but bowls sitting over the tables (we didn't get any nuts offered with our drinks) Golf - we only used the range as the weather was wet, it was enjoyable and the golf pro shop was nice with friendly staff. Breakfast - the food was lovely, however, it was fairly quiet and we did have to wait about 5 minutes before being shown to a table. The cup I had was tea stained. Check out - well i had listed my complaints and provided these to Adam at reception. He didn't even apologise - he said he would rewrite them and send an email to the departments (which he did and told me he had and that email contained an apology). We then had to ask for a copy of the bill to check, glad we did as it was wrong! My mum had put a bottle in the room as this was to celebrate my birthday. However, they had included this onto the bill with a service charge. This really was the last straw, I shouldn't have seen this transaction, he agreed to remove the cost and said it shouldn't have been on there (again no apology). An apology was not offered and we were not offered any compensation for our experience. We love golf and would have returned if the complaint had been resolved to a level of satisfaction, but to date we have saw no offer of resolution or even acknowledgement of the hotels failings. If you are looking to book this hotel, i would recommend the old course hotel or Hotel Du Vin, hotels that know how to take care of guests and ensure their facilities are well maintained.

Bliss

Customer review rating 5.0/5

Lewis W. Couples - Confirmed reviews ALL

We stayed for two nights to celebrate our 20th wedding anniversary. The whole stay was just bliss. We enjoyed a swim and then an evening meal in the bar. The burger was excellent. We enjoyed a lovely buffet breakfast after a decent night's sleep. I had a workout in the gym and another swim whilst my wife had a great, if a bit expensive (£140) massage. We had a few of drinks, including a bar staff special cocktail, in the bar for a couple of hours and then used the free shuttle bus service to go into St Andrews for dinner on the 2nd evening. When we returned we had another drink and I played golf on the simulator in the Sports Bar. On our final morning we had another tasty breakfast. The staff were excellent and our whole stay was exactly what we needed. We'll be back once we've saved up for another year or 10.

Dear Mr W., Thank you for sharing your experience celebrating your 20th wedding anniversary at Fairmont St Andrews. We are delighted to hear that your stay was filled with bliss, from the excellent burger to the lovely buffet breakfast. It is wonderful to know that you enjoyed the facilities, such as the gym, swimming pool, and the Sports Bar. Your kind words about our staff's excellence are truly appreciated. We are thrilled to have been part of such a special occasion for you both. Thank you again for sharing your experience, and we hope to have the pleasure of welcoming you back again soon. Kind Regards Lesley LESLEY FALCONER EXECUTIVE ASSISTANT Fairmont St Andrews St Andrews Fife, KY16 8PN T +4… 001 le… fairmont.com | standrewsbay.com Think before you print. Help us reduce our environmental impact.

Customer review rating 5.0/5

Brian H. Friends - Confirmed reviews ALL

Thank you to all at Fairmont. Celebrating a special birthday we had a most wonderful overnight stay with you. Thanks again. Cheers Brian.

Dear Mr H., We very much appreciate your comments regarding your stay at the Fairmont St Andrews - Scotland. Firstly thank you for choosing to spend your birthday with us. It is always a pleasure to receive positive feedback and I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope we will have the pleasure of welcoming you back again in the future. Kind Regards Lesley LESLEY FALCONER EXECUTIVE ASSISTANT Fairmont St Andrews St Andrews Fife, KY16 8PN T +4… 001 le… fairmont.com | standrewsbay.com Think before you print. Help us reduce our environmental impact.

Nice place beautiful location

Customer review rating 3.5/5

Gill Couples - Confirmed reviews ALL

We spent 3 days here and the room was great but had no bath as we were given an accessible room with a wet room. The coffee and water weren’t replenished I had a bad reaction to the chemicals in the jacuzzi. We ate at la cucina and the pasta was inedible sadly. The staff were great throughout the stay however they need to work on consistency.

Dear Gillian G., We very much appreciate your comments regarding your stay at the Fairmont St Andrews - Scotland. We are glad to hear that you appreciated the beautiful location and enjoyed your room during your 3-day stay. We sincerely apologise for the issues you encountered with the room amenities and dining experience at La Cucina. Your comments about the staff's consistency will be shared with the team for improvement. We take your feedback seriously as we strive to provide exceptional service. Thank you again for sharing your experience, and we hope to have the opportunity to welcome you back again in the future. Kind Regards Lesley LESLEY FALCONER EXECUTIVE ASSISTANT Fairmont St Andrews St Andrews Fife, KY16 8PN T +4… 001 le… fairmont.com | standrewsbay.com Think before you print. Help us reduce our environmental impact.

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