Makkah Clock Royal Tower A Fairmont Hotel 5 stars

Customer review rating (ALL Rating) 4.5/5 5,653 reviews

Makkah Clock Royal Tower A Fairmont Hotel - Image 1
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Description

Hotel extras

  • Free WiFi

  • Steps from Holy Kaaba

  • Kaaba view rooms

  • Breakfast from 6 AM to 10:30 AM

  • Laundry and ironing services

Our accommodation(s)

Hotel location

Makkah Clock Royal Tower A Fairmont Hotel

King Abdul Aziz Endowment, Clock Towers Complex, PO Box 762
21955 MAKKAH
Saudi Arabia

GPS:21.417981, 39.825229

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Your meetings and events

Room descriptions and layouts

meeting room

From 1 to 2,000 

attendees

Configuration is not available for these requirements
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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  5,653 reviews

TripAdvisor Rating  4.0/5  4,711 reviews

Thank you Fairmont

TripAdvisor rating 5.0/5

Rasha G TripAdvisor review

I would like to specially thank Ahmed Al Otaibi for his great support in amending my booked room to ensure it is Kaaba view and for making my visit to Mekkah an unforgettable visit as well as would like to thank the Hotel Management for their support in this regards.

Dear Guest, We take pride in making each of our guests' visits unforgettable. We want to express our sincerest gratitude for your kind words towards Mr. Ahmed Al Otaibi as he continually strive to deliver excellent service to ensure our guests fully enjoy their stay among us. Looking forward to welcoming you back again in the near future. Warm regards, Makkah Clock Royal Tower, A Fairmont Hotel.

Highly recommended

TripAdvisor rating 5.0/5

BufahadR Friends getaway - TripAdvisor review

This my second visit in this great service great location hotel both visit in Ramadan make sure to book in the golden floor it is a big different worth the price especially for the private prayer hall and private elevators Highly recommended especially in Ramadan

Dear Bufahad, we are glad you are satisfied with our services, prices, prayer room, elevators and hotel's location, given that it is the closest to the Masjid Al-Haram. Thank you for taking the time to share your unique experience during your stay at Makkah Clock Royal Tower, A Fairmont Hotel. We look forward to welcoming you soon!

Hotel with great potential but needs some improvements

TripAdvisor rating 3.0/5

Tazmopat Families - TripAdvisor review

This stay was filled with mixed emotions. The location and room were good but the breakfast and checkin process were not upto fairmont standards. Having reached the hotel just before suhoor on the last day of Ramadan I was worried about missing my suhoor as I had 45 mins left. Alhamdulillah on asking the receptionist on the GF breakfast lounge where I could purchase some coffee he was so wonderful and said ‘be my guest’ and have suhoor in our restaurant. May Allah reward him abundantly. The checkin was a long process as I had to wait nearly one and a half hours to checkin even though I am a accor platinum member. This was a slow and painful wait whilst there were no seats available to sit. I was not even given a welcome drinks voucher. The room given to me (4903) was a twin room with a very good view of the kaabah and the sky view of Makkah. The room was clean and the beds comfortable (the beds are not as comfortable as other fairmont hotels but good non the less). I asked for a baby cot and this was given to me on request. The bathroom area is ample with good amenities. The house keeping were very good and provided a great service. I was also given Kahva coffee and khajoor daily The breakfast is very basic and not as varied as other fairmont hotels. It is definitely not upto the standards of other Makkah hotels like jumeirah, hilton and Conrad. I contacted the hotel before booking to ask if they provided gluten free options and was assured they did unfortunately this was not the case when I got there. The most they could give me was 4/5 slices of bread a day. No other pastries or other gluten free options. The service at breakfast on floor 29 was hit and miss. Overall the highlight of the hotel is the location and views. Positives: Room View Bathroom amenities Location Lifts Housekeeping Negatives: Checkin Breakfast Breakfast service No options for gluten free at breakfast

Dear guest, We take pride in making each of our guests' visits unforgettable. Our goal is to make our home feel like yours. Moreover, we would like to express our sincerest gratitude for your kind words towards location, lifts, room view, room cleanliness, kids bed, bathroom size, bathroom amenities, house keeping staff services and room services as we always strive to deliver an excellent service to ensure our guests fully enjoy their stay with us. On the other hand, your concerns regarding the breakfast variety, checkin process and breakfast service have been taken into consideration, and rest assured that our team is working on it. Once more we thank you for sharing your experience with us and we look forward to serving you again soon. Best regards, Makkah Clock Royal Tower, A Fairmont Hotel.

good stay

Customer review rating 5.0/5

Arsalan A. Couples - Confirmed reviews ALL

very good

Dear Arsalan, Welcoming you to Makkah Clock Royal Tower, A Fairmont Hotel, was a pleasure. Thank you for taking the time to share your amazing experience at our hotel. We look forward to welcoming you again soon. Best regards, Makkah Clock Royal Tower, A Fairmont Hotel.

Good stay

Customer review rating 4.5/5

H. Families - Confirmed reviews ALL

Good location, with excellent guest relations.

Dear Imran, we are glad you are satisfied with our reception staff services and hotel's location, given that it is the closest to the Masjid Al-Haram. Thank you for taking the time to share your unique experience during your stay at Makkah Clock Royal Tower, A Fairmont Hotel. We look forward to welcoming you soon!

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Other web-users rate our hotel

  • 3,069 reviews 9.2/10 Location
  • 3,726 reviews 7.5/10 Room
  • 7,507 reviews 8.7/10 Service
  • 103 reviews 3.4/10 WiFi
  • 1,841 reviews 8.7/10 Food
  • 1,365 reviews 7.8/10 Cleanliness
  • 1,302 reviews 8.7/10 Breakfast
  • 1,112 reviews 8.1/10 Vibe

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