Mercure Almaty City Center 4 stars

Customer review rating (ALL Rating) 4.8/5 610 reviews

Mercure Almaty City Center - Image 1
Mercure Almaty City Center - Image 2
Mercure Almaty City Center - Image 3
Mercure Almaty City Center - Image 4
53 Abylai Khan Avenue, 050000 ALMATY, Kazakhstan

Description

Hotel extras

  • SPA and Fitness club with a magnificent view of the city's landmark and Ile Alatau mountains

  • 5 fully equipped meeting rooms and free unlimited Wi-Fi

  • In-house restaurant serving local and international dishes prepared by an Italian chef

  • In central Almaty with easy access to the Arbat, historical and shopping district of the city

  • 20 minutes from Almaty International Airport

Our accommodation(s)

Hotel location

Mercure Almaty City Center

53 Abylai Khan Avenue
050000 ALMATY
Kazakhstan

GPS:43.263862, 76.939901

Telephone
Fax +7 727 344 2845

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Your meetings and events

Room descriptions and layouts

5 

meeting rooms

From 1 to 140 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

  • This hotel is not suitable for your event?

    Look for another hotel

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  610 reviews

TripAdvisor Rating  4.5/5  154 reviews

Good hotel but incredible hot room climate

Customer review rating 0.5/5

Anonymous Business - Confirmed reviews ALL

Basically with 28,5 degrees constant temperature with open window (fixed heating) and shut off aircon, it’s impossible to sleep. Especially if you have to open the window all night to get from 28,5 to 26 degrees but have all the street noise inside. Really terrible situation!

Dear H., Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced with the room temperature during your stay. Your comfort is our top priority, and we regret that the heating system and air conditioning did not meet your expectations. We will investigate the issue with our maintenance team to ensure that such situations are avoided in the future. Regarding the food options, we appreciate your input. We will take your comments into consideration as we continuously strive to improve our offerings to better accommodate the preferences of our guests, including a wider selection of healthy food options like vegetables and cheese. Once again, we apologize for any discomfort you experienced and appreciate your feedback, which helps us improve our services. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future. Warm regards, Antonio Petrucci General Manager

Nice hotel in City centre

TripAdvisor rating 5.0/5

Karthic Friends getaway - TripAdvisor review

Nice hotel in the middle of the city … easily accessible to many restaurants and pubs nearby . Rooms were spacious and good . Breakfast was good . We were taken care well by Mr Khamra , Mr Kallibek , Ms Valeriya , Ms Kamilla … The staff and team were very courteous . I am happy that they recognised me as an Accor plus member and provided excellent hospitality for the 4 rooms we had taken … we stayed there for 5 nights in total …

Dear Karthic, Thank you for your wonderful review! We're delighted to hear that you enjoyed your stay with us at our hotel in the heart of the city. It's fantastic to know that you found our location convenient and easily accessible to many restaurants and pubs nearby. We're glad that you found our rooms spacious and comfortable, and that you enjoyed the breakfast offerings during your stay. We're especially thrilled to hear that Mr. Khamra, Mr. Kallibek, Ms. Valeriya, and Ms. Kamilla provided you with excellent care and hospitality during your time with us. We will be sure to pass along your kind words to them—they'll be delighted to know that their efforts made your stay memorable. As an Accor Plus member, we value your loyalty, and we're thrilled that our team recognized your membership and provided you with the excellent service you deserve. Ensuring that our guests feel recognized and appreciated is incredibly important to us, and we're glad that we could make your stay special. Thank you once again for choosing to stay with us and for sharing your experience. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future! Warm regards, Mercure Team

comfortable stay and friendly staff...

Customer review rating 4.0/5

Hooman B. Business - Confirmed reviews ALL

it has been almost 3 years that I am staying in your hotel for around two weeks every 2-3 months. it's comfortable and very clean, also the staff is very kind and polite, the only criteria which could be better is the breakfast and room service menu.

Dear Hooman B., Thank you for your continued patronage and for taking the time to share your feedback with us. We're delighted to hear that you've consistently enjoyed a comfortable and clean stay with us over the past three years. Your kind words about our staff's kindness and politeness mean a lot to us, and we're grateful for your recognition of their efforts. We appreciate your constructive feedback regarding the breakfast and room service menu. Rest assured, we'll review your comments with our team to see how we can enhance our offerings to better meet your expectations. Thank you once again for your loyalty and for choosing to stay with us. We look forward to welcoming you back for many more comfortable stays in the future. If you have any further suggestions or requests, please feel free to let us know. Best regards, General Manager Antonio Petrucci

Nice experience

Customer review rating 4.5/5

Dheeraj V. Couples - Confirmed reviews ALL

Stayed for 5 nights at one of the suits, centrally located, helpful staff, good rooms and a decent wellness area. Value for money

Dear Dheeraj v., Thank you for sharing your experience with us! We're pleased to hear that you had a nice stay in one of our suites and that you found our hotel to be centrally located with helpful staff, good rooms, and a decent wellness area. Your feedback regarding the breakfast variety is valuable to us, and we appreciate your suggestion. We will certainly take it into consideration as we strive to enhance our offerings and provide a more diverse and satisfying breakfast experience for our guests. We're grateful for your patronage and hope to have the opportunity to welcome you back for another enjoyable stay in the future! Best regards, General Manager Antonio Petrucci

"Well located"

Customer review rating 4.5/5

Sanad Solo - Confirmed reviews ALL

It was a good stay plus Im planning again to visit the country and stay in this hotel.

Dear Sanad, Thank you for your positive feedback! We're glad to hear that you had a good stay at our hotel and that you're considering staying with us again during your next visit to the country. We strive to provide our guests with a comfortable and enjoyable experience, and we're pleased to know that we met your expectations. We look forward to welcoming you back and ensuring another great stay for you. If you have any special requests or preferences for your next visit, please feel free to let us know. Safe travels, and we'll see you soon! Best regards, Mercure Team

In partnership with TripAdvisor

Other web-users rate our hotel

  • 277 reviews 9.9/10 Location
  • 377 reviews 9.2/10 Room
  • 500 reviews 9.5/10 Service
  • 63 reviews 9.4/10 WiFi
  • 247 reviews 9.2/10 Breakfast
  • 239 reviews 9.6/10 Cleanliness
  • 150 reviews 8.9/10 Comfort
  • 149 reviews 9.2/10 Food

Powered by Trustyou

Our other establishments nearby