Fairmont Royal Palm Marrakech 5 stars

Customer review rating (ALL Rating) 4.7/5 892 reviews

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Description

Hotel extras

  • Sweeping views of the golf course and the Atlas Mountains

  • Family-friendly, hotel with an enchanting 500 sqm Kids' Club (complimentary)

  • Children under 5 years old eat complimentary at the restaurants.

  • 50% off on dining options for children aged 6-12, not applicable for the In-Room Dining menu.

  • An 18-hole golf course designed by renowned American Architect Cabell B. Robinson.

Our accommodation(s)

Hotel location

Fairmont Royal Palm Marrakech

Km 12 Route D Amizmiz
BP2470 MARRAKECH
Morocco

GPS:31.51333, -8.0518

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Your meetings and events

Room descriptions and layouts

meeting rooms

From 1 to 600 

attendees

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  892 reviews

TripAdvisor Rating  4.5/5  1,629 reviews

Certificate of excellence 2023

Disappointing

TripAdvisor rating 3.0/5

JavierHolguera TripAdvisor review

I stayed six nights in March during the Ramadan season. Considering the price, the experience wasn't up to my expectations. On the plus side, the hotel is beautiful, and the outdoor area (swimming pool, gardens, etc.) is impressive. The staff was generally polite and attentive, and the food was mostly good. We hired a babysitter for our toddler who was very attentive, and our daughter quickly built rapport with her, which made things easier. On the negative side, a few things: - The day we arrived, we were offered a 'welcome drink', which we refused because we had to put our toddler to sleep during her daily nap. Nobody ever mentioned it again or tried to re-arrange. What is more worrying is some comments mentioned this as an "onboarding" to the hotel facilities, which we never had. It took a few days to get our heads around the place. Along with the fact that the shared areas were generally "empty" during the day, it added to a sense of "confusion" about how to make the best out of our stay. - More often than not, nobody was at either the Reception or the Concierge desks, particularly during the day (there were almost always people in the evening/night). This was quite surprising for a hotel in this category. - The spa and the farm were closed. We were looking forward to both. - Due to Ramadan, The Al Ain restaurant only offered a buffet at night. This was very disappointing, as we were effectively down to two options for dinner: Le Caravane and the Bar (with a somewhat limited menu). The website didn't warn about this. While it probably makes sense for someone fasting all day to have a large, copious dinner in the buffet, we pretend light dinners and paying for the buffet every other night didn't make sense - The website clearly states children don't pay for food in selected restaurants (including Le Caravane). We went with our toddler, and she had some food (we didn't), and the waiter charged us. When we contested, he told us that the offer was only applicable if we, too, had food. We argued with him, and he said he would charge our room whether we signed the bill or not, quite arrogantly. We had to take it up with his manager, who confirmed our understanding and refunded us — quite an unsavoury experience. - One of the days there was some kind of "Fairmonth festival". The setup was impressive, and the food in the various stalls was very good. Since all the restaurants were closed, we asked where our toddler could eat. We were told we could order room service free of charge, which we did. Unsurprisingly, the cost made it to the final bill, which we had to contest again. It was removed but left the impression that the hotel was trying to squeeze us at every opportunity. - It was annoying that the festival music continued past 1:00 AM, which is unacceptable for a hotel. - Breakfast was one of the best services in the hotel, with a lot of variety. One thing that wasn't great was having birds flying all over the food and sometimes even peaking on the cakes. Those birds have biological "needs", and I don't think they are civilised enough to spare the food. - For an international hotel, quite a few staff members barely spoke English. One gets the impression that you get a sub-optimal experience unless you speak French. All in all, I don't think I would want to come back or would recommend it to other people in my circle. I have been to similar resorts in different parts of the world (not Morocco). The staff typically gets out of their way to help you enjoy your experience since the moment you arrive, they are more visible when you need them, what you see on the website is what you get (and there aren't lots of "closed" services) and you feel you pay a premium price for a premium experience, which wasn't the case here. Perhaps we shouldn't have gone during the Ramadan. We will never know.

Lovely hotel

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

Six nights, three rounds of golf at Royal Palm and two rounds at two other courses.

Everything was perfect

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

I enjoyed my stay.All the workers were nice.Perfect customer satisfaction.

Dear Folake A., We very much appreciate your comments regarding your stay at the Fairmont Royal Palm Marrakech. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Luxury short break

Customer review rating 4.5/5

Patricia Families - Confirmed reviews ALL

Hotel didn't disappoint from rooms the grounds and public areas. Service was very friendly. Shuttle was convenient to reach Medina. During Ramadan it was unfortunate that not all restaurants were available. Would return.

Dear Patricia L., We very much appreciate your comments regarding your stay at the Fairmont Royal Palm Marrakech. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Ahti

TripAdvisor rating 5.0/5

AhtiMeriniit Couples - TripAdvisor review

Best service, amazing property and fabulos golf course just on hotel grounds. We were visiting Fairmont Royal Palm already third time and we will be defenetly back soon. We just love everything here. Best restaurants, excellent breakfast!

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