Mercure Jakarta Gatot Subroto

Customer review rating (ALL Rating) 4.8/5 1,075 reviews

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Description

Hotel extras

  • The hotel is a short drive from Soekarno Hatta International Airport.

  • Enjoy easy access to Pancoran, Kuningan, Rasuna Said, and Semanggi.

  • Take the first exit towards Semanggi from the Inner Ring road.

  • The hotel is 10 min by foot from Dirgantara Monument in Pancoran.

  • Dine in style at our restaurant with amazing views of Jakarta.

Our accommodation(s)

Hotel location

Mercure Jakarta Gatot Subroto

Jalan Gatot Subroto Kav. 1, Kuningan Barat, Jakarta Selatan
12790 JAKARTA
Indonesia

GPS:-6.239133, 106.828591

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Your meetings and events

Room descriptions and layouts

16 

meeting rooms

From 1 to 84 

attendees

Configuration is not available for these requirements
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  • Convert different units of measurement and make organising your events easier.

  • This hotel is not suitable for your event?

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  1,075 reviews

TripAdvisor Rating  4.5/5  1,019 reviews

Good to stay and well located

Customer review rating 5.0/5

S. Business - Confirmed reviews ALL

Nice Staff Clean room Very Hospitality

Dear . S., We very much appreciate your comments regarding your stay at the Mercure Jakarta Gatot Subroto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rizky Justian David Room Division Manager

Good stay, great breakfast

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

Part of my business trip, 2nd time staying here, the breakfast was improved, nice room as requested (clean, well-equipped, in the corner, silent, far from elevator) ... got an exclusive offer to visit and enjoy Borobudur Executive room and had some snacks, coffee-tea, and fruits. The guest relations officer, Miss Susy performed well. She also gave me some croissants and snacks while checking out. The price is more affordable. The breakfast was superb but rather bit crowded, at around 9 am still crowded. Walking distance to the office I have to reach on the next day of stay. The reception lobby should be expanded in the matter of space and staffs. When I had earlier night rest at around 8 pm, since I had a long and tiring day, unfortunately the staff made a room call (with good intention, for sure, but not at the right time), just to make sure the room is good enough and all the facilities and amenities are sufficient, etc. This SOP is not necessary, I think.

Dear Yosi Agustina Hidayat, We very much appreciate your comments regarding your stay at the Mercure Jakarta Gatot Subroto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Also i do apologize about the courtesy call we made and it turns out making your rest time inconvenience, we will review about it. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rizky Justian David Room Division Manager

Not meeting Accor Standards

Customer review rating 2.0/5

Allan T. Business - Confirmed reviews ALL

Communication skills of staff and service level need to be improved. Some rooms are more dirty and had experienced 2 times that toilet bowl flushing spoilt. Not representative of Accor standards, guest do not feel welcomed. No sign of welcoming back guests although it's repeated stay of more than 10 times or more than 30 nights for the past year. Welcome drink is no longer available for Accor Member, and staff was not communicating it well and clearly.

Dear Mr. Y., Thank you for taking the time to tell us about your experience at the Mercure Jakarta Gatot Subroto. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rizky Justian David Room Division Manager

Nice service

TripAdvisor rating 5.0/5

RotuaElisabeth TripAdvisor review

I would like to say thank you so much to Mbak Ayu for her kindness to serve us. She always gives her best so that we can feel comfortable enyoing our food. That is one reason why we like to spend our time here, enyoing the morning with warmth. And that is such a blessing. And thank you for your service too, Mbak Della. We really enjoyed our lunch. Keep up the good work. Regards Rotua Elisabeth

Dear RotuaElisabeth, We very much appreciate your comments regarding your stay at the Mercure Jakarta Gatotsubroto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yohanis Sumele Front Office Manager

Well located. Good stay

Customer review rating 4.5/5

Azam Solo - Confirmed reviews ALL

Mercure Jakarta Gatot Subroto is always my favorite stay in Jakarta. Usually there will be a prep up communication before my stay. This time around no one contacted me. The stay was great though. One thing need improvement is their breakfast space. Its always packed and difficult to get seats. Last few visits I chose not to have breakfast there.

Tamu yang terhormat, Terima kasih atas ulasan bagus tentang hotel kami! Kami senang Anda menikmati masa tinggal Anda dan berharap dapat bertemu Anda lagi dalam waktu dekat. Hormat kami, Rizky Justian David Room Division Manager

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Other web-users rate our hotel

  • 445 reviews 8.4/10 Location
  • 2,056 reviews 9.5/10 Room
  • 3,232 reviews 9.5/10 Service
  • 38 reviews 7.1/10 WiFi
  • 1,954 reviews 9.5/10 Food
  • 1,072 reviews 9.7/10 Cleanliness
  • 921 reviews 9.2/10 Amenities
  • 883 reviews 9.3/10 Breakfast

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