Peppers Gallery Hotel Canberra 4 stars

Customer review rating (ALL Rating) 4.2/5 1,389 reviews

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Description

Hotel extras

  • Indulge in traditional, authentic Italian cuisine at Bicicletta Restaurant, located onsite

  • Our facilities include two designer boardrooms and state of the art conferencing spaces

  • Choose from a carefully curated wine list in the Library Bar where you can sit back and relax

  • The hotel provides business services and Internet, is ideally located for functions

  • Room service is available for your comfort, with a 24 hour menu from award-winning Bicicletta

Our accommodation(s)

Hotel location

Peppers Gallery Hotel Canberra

15 Edinburgh Avenue
2601 ACTON
Australia

GPS:-35.284379, 149.123692

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

BICICLETTA

Authentic Italian food created from the freshest seasonal produce and ingredients, locally sourced. Known for its great coffee, this award winning Italian restaurant plates up daily specials fresh from the marketplace and has a carefully curated wine list

Your meetings and events

Room descriptions and layouts

meeting rooms

From 1 to 15 

attendees

Configuration is not available for these requirements
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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,389 reviews

TripAdvisor Rating  4.0/5  2,330 reviews

Good stay

Customer review rating 4.5/5

Neil A. Couples - Confirmed reviews ALL

Nice hotel in good location. Accor card was great benefit with upgrade appreciated

Dear Neil, We very much appreciate your comments regarding your stay at the Peppers Gallery Hotel Canberra. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anand Unnikrishnan General Manager

Great location but there were issues

Customer review rating 2.0/5

Veronica C. Couples - Confirmed reviews ALL

The hotel is in a great location and some staff were excellent. However, parking offsite in the Capitol Towers is not secure and at $22 a night is $10 more than Capitol Towers charges its own guests. The duty supervisor, Nadia, was unfriendly and not customer focused. She literally chased us through the hotel from restaurant to bar to foyer over a $3 discrepancy in a bottle of mineral water. At checkout I showed Nadia a photo of the dust and dirt under the bathroom sink to which she replied "yep". After questioning this response Nadia said she would let cleaning staff know so they can give it a good clean. I would have thought a good clean was part of the service. Paid for an upgrade to bath, no bath salts. Breakfast on the Thu morning was so busy, the waitress was the only one on duty, she was run off her feet. Our meals sat on the bench for some time and was cold when it was finally delivered. On a positive note, bar staff were great. James on the desk was terrific but overall our experience was not as we expected it to be.

Dear Veronica, Thank you for taking the time to tell us about your experience at the Peppers Gallery Hotel Canberra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Peppers, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Anand Unnikrishnan General Manager

Business stay. Good location

Customer review rating 4.5/5

Janice S. Business - Confirmed reviews ALL

90% of the stay was very good. The service around bar and coffee was very low. Need extra staff to handle the numbers. The rooms were very nice but the parking is a long way from some rooms.

Dear Janice, We very much appreciate your comments regarding your stay at the Peppers Gallery Hotel Canberra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, James Pascoe

Ok

Customer review rating 3.5/5

Jc Business - Confirmed reviews ALL

Stayed 4 nights, Staff was very friendly. Disappointed that there is no gym even though the website shows there is. Room had no USB charger which is a small thin but seems standard in and necessary in 2024. Breakfast was disappointing. $33 for eggs and bacon

Dear Jonathan, Thank you for taking the time to tell us about your experience at Peppers Gallery Hotel Canberra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, James Pascoe

Good ambience, quiet room, good food

Customer review rating 4.5/5

Dave W. Couples - Confirmed reviews ALL

3 day weekend stay, very good food at restaurant. Comfortable bar to relax before and after. Room adequate rather than spacious. Concur with other guests that bathroom lighting is woefully inadequate. Parking in nearby apartment basement was quite doable. So many road closures due to light rail and Sunday marathon made driving a challenge- much easier to walk- but that’s not the hotel fault. Overall a good stay

Dear David, We very much appreciate your comments regarding your stay at the Peppers Gallery Hotel Canberra. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anand Unnikrishnan General Manager

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Other web-users rate our hotel

  • 371 reviews 8.2/10 Location
  • 788 reviews 6.7/10 Room
  • 726 reviews 8.4/10 Service
  • 10 reviews 2.9/10 WiFi
  • 327 reviews 7.1/10 Food
  • 227 reviews 5.5/10 Cleanliness
  • 127 reviews 5.6/10 Breakfast
  • 9 reviews 2.1/10 Wellness Area

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