Novotel Darwin Airport 4 sterren

Avis-klantbeoordeling (ALL beoordeling) 3.9/5 549 beoordelingen

Novotel Darwin Airport - Image 1
Novotel Darwin Airport - Image 2
Novotel Darwin Airport - Image 3
Novotel Darwin Airport - Image 4
2 Sir Norman Brearly Drive, 0812 Darwin, Australië

Omschrijving

Extras van het hotel

  • 250 metres from Darwin International Airport, 24 hour airport shuttle service

  • 131 stylish rooms suitable for business and leisure travellers

  • Fitness - lap pool and 24 hour access to Hotel Gym

  • 5 meeting rooms with contemporary decor and natural light

Onze accommodaties

Hotel locatie

Novotel Darwin Airport

2 Sir Norman Brearly Drive
0812 Darwin
Australië

Gps:-12.407074, 130.880038

Telefoon
Fax +61 8 8920 7900

Toegang en transport

Hoteldiensten

Inchecken vanaf - Uitchecken tot

Op het terrein
  • Zwembad
  • Pendeldienst
  • Restaurant
  • Rolstoeltoegankelijk
  • Fitnessruimte
  • Wifi
  • Airconditioning
  • Ontbijt
  • Vergaderzalen
  • 100% niet-roken accommodatie
Dicht bij het hotel
  • Parking

Novotel Poolside Restaurant

Newly refurbished Novotel Poolside Restaurant! Tropical ambiance, delectable all-day menu. Dine poolside/takeaway, extensive options. À la Carte Breakfast & diverse all-day menu. Quench your thirst at Novotel Poolside bar, served by friendly staff!

Uw vergaderingen en evenementen

Beschrijvingen en configuraties van de kamers

6 

vergaderruimtes

Van 1 tot 150 

deelnemers

  • m / m²
  • ft / sq ft
Configuratie niet beschikbaar voor deze criteria

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Onze beoordelingen van gasten

Onze beoordelingen van gasten

100% gecertificeerde beoordelingen van gasten die echt bij ons hebben overnacht

Meer informatie

ALL beoordeling  3.9/5  549 beoordelingen

TripAdvisor score  3.5/5  499 beoordelingen

Just awful customer service and underwhelming hotel.

Tripadvisor-waardering 1.0/5

Matty G Gecertificeerde beoordeling door TripAdvisor

For the price you should pay it is underwhelming and management should be ashamed. As others mentioned, check in on queues are long at 0100 and when queried with staff, a rude reply of we can't predict the planes. I know I can. They arrive 98% of the time between 2300 and 0100. It is an embarrassment to the Territory to our international guests. I don't understand that they can get away with this level of customer service. 2024 prices with 1970s country flag inn accomodations and staffing.

Disappointing and long check in process.

Tripadvisor-waardering 2.0/5

islandchick67 Gecertificeerde beoordeling door TripAdvisor

Having lived in the Top End for 2+ years now and used the Novatel / Mercure numerous times prior to renovations, I was so disappointed to stay there recently after flying back in from Sydney. As all people who live up here are well aware, there are a lot of flights that come in and leave early hours of the morning. My flight arrived after 12am and upon arrival at check in there was a long queue of people with only one check in staff working. This was check in for both the Novatel and the Mercure. After a 1 hour wait and the appearance of a 2nd staff member, we were advised that it was a management decision to have only a couple of staff on at night and both staff were very slow and full of excuses. The next morning on checkout, we complained and were rudely given more excuses that they could not predict the amount of flights coming in and once again it was a management decision. Whilst it is convenient and close to the airport, I will no longer be using either hotel. The staff at the Quality Hotel Darwin Airport next to the airport tavern are much more friendly and helpful. I would suggest considering that you are the face of Darwin for international guests arriving that you pick up your socks and treat your guests with more respect especially considering how much you charge per night.

Non un 4 stelle. Reception e navetta h24 non garantiti come dichiarato

Tripadvisor-waardering 2.0/5

lup57 Stellen - Gecertificeerde beoordeling door TripAdvisor

Hotel basico e decisamente agé. Lavori in corso di ristrutturazione all’esterno, ma a mio parere più necessari negli interni. Non certo un quattro stelle. Unico pregio la sua posizione molto vicino all’aeroporto. Garantiscono reception e navetta aeroportuale 24 ore al giorno. Peccato che al mio arrivo alle 2 del mattino al telefono dedicato per chiamare la navetta non mi hanno risposto. Arrivato a piedi in albergo trovo l’ingresso chiuso e la reception deserta. Posso entrare e fare il check-in solo dopo aver telefonato al numero dell’albergo. Analogamente, alla partenza, nonostante la garanzia di reception 24 ore, alle 4 del mattino posso fare check out solo dopo avere telefonato al numero dell’albergo

Dear Lup57, Thank you for taking the time to provide your feedback about your recent stay at our hotel. We apologize for any inconveniences you experienced and for not meeting your expectations. We regret that the condition of the hotel did not meet your standards. Renovations are part of our ongoing efforts to enhance our facilities, and we appreciate your understanding during this process. We apologize for the issues you encountered with the reception and the 24-hour shuttle service. Your experience is not reflective of our usual standards, and we take your feedback seriously. We will review our procedures to ensure that our guests have a smooth check-in and check-out process at any time. We appreciate your honesty and hope that you will consider giving us another opportunity to provide you with a better experience in the future. Best regards, Desi Korina Front Office Manager

Matig

Avis-klantbeoordeling 3.0/5

Mathieu Stellen - ALL bevestigde berichten

Kamer geurde naar riool putje en maakte een aftandse gedateerde indruk. Hoge prijs zonder de gebruikelijke standaard faciliteiten conform Novotel.

Dear Math v., Thank you for taking the time to tell us about your experience at the Novotel Darwin Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Regarding the bad smell, the outdated room you stayed in, and hardly access to the hotel due to construction, we are working on plans for a full refurbishment in the next 12 months, which will be prompt and well presented to all after that. Your comments will act as further encouragement to our owners to ensure that this will be done by next year. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, Panadda Duangpanya Front Office Assistant Manager Novotel and Mercure Darwin Airport

Behulpzaam personeel

Avis-klantbeoordeling 4.0/5

Anoniem Gezinnen - ALL bevestigde berichten

Er moest een tussendeurbopengedaan worden die al permanent dichtgemaakt was. Deed niemand moeilijk over. Werd beschouwd als een uitdaging en probleem was opgelost!

Dear Wendelien P., Thank you for sharing your feedback regarding your stay with us. I could see that you booked a standard twin room with us and you were allocated to a connecting room where you have Mr. Bart Schippers next to you. However, the connecting door was locked. I you informed us right after check-in, we would have sent our housekeeping staff to unlock it for you. I do apologize for this inconvenience and thank you very much for your feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. Kind regards, Panadda Duangpanya Front Office Assistant Manager Novotel and Mercure Darwin Airport

In samenwerking met TripAdvisor

Andere internetgebruikers beoordelen ons hotel

  • 356 beoordelingen 8.6/10 Locatie
  • 466 beoordelingen 5.9/10 Kamer
  • 412 beoordelingen 7.2/10 Service
  • 5 beoordelingen 6.5/10 Wifi
  • 201 beoordelingen 5.6/10 Comfort
  • 201 beoordelingen 5.2/10 Netheid
  • 188 beoordelingen 4.2/10 Eten
  • 146 beoordelingen 6.3/10 Zwembad

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