Novotel Convention & Spa Antananarivo 5 sterren

Avis-klantbeoordeling (ALL beoordeling) 4.5/5 242 beoordelingen

Novotel Convention & Spa Antananarivo - Image 1
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Alarobia, 101 Antananarivo, Madagaskar

Omschrijving

Extras van het hotel

  • Op 15 minuten rijden van Ivato International Airport.

  • Kamers met panoramisch uitzicht

  • Restaurant met internationale gerechten

  • Spa en binnenzwembad 7/7

  • Gratis draadloos internet

Onze accommodaties

Hotel locatie

Novotel Convention & Spa Antananarivo

Alarobia
101 Antananarivo
Madagaskar

Gps:-18.87262, 47.522595

Telefoon
Fax +261 20 23 777 77

Toegang en transport

Hoteldiensten

Inchecken vanaf - Uitchecken tot

Op het terrein
  • Zwembad
  • Parking
  • Pendeldienst
  • Restaurant
  • Rolstoeltoegankelijk
  • Fitnessruimte
  • Wifi
  • Airconditioning
  • Ontbijt
  • Bar
  • Vergaderzalen
  • 100% niet-roken accommodatie
  • Roomservice

Uw vergaderingen en evenementen

Beschrijvingen en configuraties van de kamers

4 

vergaderruimtes

Van 1 tot 750 

deelnemers

  • m / m²
  • ft / sq ft
Configuratie niet beschikbaar voor deze criteria

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Onze beoordelingen van gasten

Onze beoordelingen van gasten

100% gecertificeerde beoordelingen van gasten die echt bij ons hebben overnacht

Meer informatie

ALL beoordeling  4.5/5  242 beoordelingen

TripAdvisor score  4.0/5  26 beoordelingen

An absolute 5 star experience. Superb.

Tripadvisor-waardering 5.0/5

AlwaysNearWalls Zaken - Gecertificeerde beoordeling door TripAdvisor

Genuinely an excellent and luxurious experience. I travel quite widely for work and for pleasure when possible and this is genuinely a stand out hotel experience for me. I like novotel, but this was very much more like the sofitel experience in the Accor stable. All elements of the hotel are genuinely excellent. Adding my loyalty card to the booking (which was originally made by my office) the front desk staff immediately upgraded me to a huge suite. This is the best recognition of loyalty I ever experienced as a Platinum member. The facilities of the hotel are all superb, the fitness and swimming pool are top grade. The rooms and public areas are beautiful and the restaurants and bars are welcoming and serve excellent food and beverages. The staff are genuinely excellent, providing a next level of hospitality. Not only the front desk experience described above, but more than once staff members observed me looking for somewhere or struggling with the lift and came straight over to help. Restaurant and bar staff were welcoming and remembered my orders. Genuinely this was a superb experience and I couldn't recommend highly enough. Some small feedback for improvement: Don't clean the pool during the open hours of the fitness studio, guests get up early to swim! Find a better way to share the guest info, even if it's old fashioned printed info. The TVs are unreadable to the point of being useless. Advise guests they need to hold the key cards against the lift units, it takes a bit of work to get used to. But these are tiny details in an otherwise impeccable experience. Thank you.

Greetings from Novotel Madagascar!!! We very much appreciate your detailed feedback regarding your stay at our hotel. It is always a true pleasure to read and receive such feedback. I will share your comments with our team. I am sure that this positve feedback will serve as an encouragement to all of our team members to continuously improve the quality of our services and intercations with our guests. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Une Duty Manager ( Karen ) Ultra Présente et un Hôtel ( presque ) neuf très confortable.

Tripadvisor-waardering 5.0/5

ELHORRY Gecertificeerde beoordeling door TripAdvisor

Séjour très agréable dans un hôtel tout récent ( 3 ans ) ... Les chambres sont très élégantes et spacieuses. Le bar principal et le restaurant ( au rez de chaussée ) sont assez agréable et le personnel est toujours sympathique et souriant. Je suis allé plusieurs au Sky Bar ( en rooftop ). Là encore service impeccable et très bons cockails ( création maison ). Les canapés en extérieur sont confortables, idéal pour fumer un bon cigare. C'est juste un peu désert ... Mais c'est un endroit qui mérite d'être connu. Pour le reste, il manque sérieusement une belle piscine ensoleillée en extérieur. Mention spéciale : Un grand merci à la Duty Manager Karen qui était présente un peu partout. Je l'ai croisée le même jour à la réception, au bar principal, à la réception du Spa et au Sky Bar ... Et le lendemain au restaurant principal ... Présence réellement impressionnante. Toujours un grand sourire et les petits mots justes pour satisfaire les clients. Et déjà une belle expérience internationale à son âge. Merci Karen et Bravo pour votre dévouement.

Cher Monsieur ELHORRY, Nous vous remercions pour vos commentaires suite à votre séjour à Novotel Convention & Spa Antananarivo. C’est avec grand plaisir que nous recevons vos compliments sur l'hotel ainsi que sur Mlle Karen. Nous ne manquerons pas de partager vos appréciations avec elle et toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur ELHORRY, en l’expression de nos sentiments les meilleurs.

Comfortable hotel

Tripadvisor-waardering 3.0/5

689sheilah Stellen - Gecertificeerde beoordeling door TripAdvisor

The hotel is 5* with extremely comfortable rooms. It feels classy. We slept well here. Breakfast was good and it is very close to the airport. Very newly built so everything in good condition. I’ve marked the hotel down because of dinner. We were on half board so dinner was included. All we had to pay for was the drinks. We had a glass of house wine each and a small bottle of water. The house wine wasn’t on the menu so we were horrified when we signed the bill of 144,000 ariary!!!! On my Mastercard bill £27. That was the only time in 3 weeks that we felt to have been fleeced. So we recommend the hotel but steer clear of the drinks!

Dear 689sheilah, we are really sorry to hear that your restaurant experience had ruined your experience in our hotel. Following your comments and with the respective team members, management have taken the decision to add a wider variety of house wines with a larger variety in pricing, making sure it suits every guest's budget. Thank you again for sharing your feedback and we hope to welcome back real soon.

Wine scam that literally left a bad taste!

Tripadvisor-waardering 1.0/5

sarahkeats Stellen - Gecertificeerde beoordeling door TripAdvisor

We left this hotel with a bad taste despite the rest of the experience being good. We stayed there for two nights on our way to another destination in Madagascar. The area surrounding the hotel is not conducive to going out and walking around so we ate all of our meals at the hotel. The breakfast buffet was delicious. And we had one nice dinner and one nice lunch. But when we went to the sky bar for dinner the first night, we got scammed. We asked for two glasses of Chardonnay. The bartender said he did not have it by the glass so we asked to look at the wine list to see if we could order a bottle. He said there was no Chardonnay available on the wine list but then he pulled three bottles of white wine out of the fridge at the bar. Two of them were Sauvignon blanc and one was Chardonnay. We asked him how much the bottle of Chardonnay was and he said he did not knw but he would check. He made several phone calls, and after about 15 minutes he still had no answer. Bottle was getting warm and we were anxious to have a glass of wine. We looked at the prices for the other bottles of white wine on the wine list and saw that they were reasonably priced. So we figured this one would be along those lines. When we got our check, he charged us about $250 for the bottle. We enjoy wine but I can honestly say we have never had a $250 bottle of wine so I wouldn’t even know what that would taste like. But I can say that the bottle we had was nothing special. When we asked him to explain the price he called a manager over and she pointed to the wine list and said that the bottle that we had was the one that was priced at 1,100,000 Madagascar. Kind of strange that they couldn’t find price when we asked about it, but then were able to find it when they charged us. You would think that a bottle priced at that level would be coming out of a wine cellar and not out of a small bar refrigerator. But the bottom line is that they told us they didn’t know the price and all of a sudden it was right there. I think it was a total scam.

Dear Sarahkeats, we regret reading your "bad taste' experience during your stay in our hotel, whilst an apology will regrettably not alter the outcome of it, please believe we do extend it with all sincerity. I'd like to inform you that following your comments we have revised our wine menu selection in our different restaurant & bar outlets. We have added a wider variety of wines with a larger variety in pricing, making sure it suits every guest's budget. Thank you again for sharing your feedback and we hope to welcome back real soon.

Wine Scam that left a poor taste

Tripadvisor-waardering 2.0/5

Sarah K Gecertificeerde beoordeling door TripAdvisor

We spent two nights at this hotel. Because it seemed very unsafe to leave the property. We ate all of our meals there. Most of them were good. But when we went to the sky bar for dinner, we got scammed. We asked the bartender for two glasses of a Chardonnay. He told us he did not have it by the glass. So we asked to see the wine list to see if we could order a bottle. He then checked the refrigerator at the bar and took out three bottles of white wine. One of them was Chardonnay, and the other two were Sauvignon blanc. We asked him how much the bottle of Chardonnay was he said he did not know and he checked the wine list, but it was not on the list according to him He made several phone calls and inquiries to find out how much the bottle of wine was. After about 15 minutes with no answer and the wine sitting there getting warm and us wanting to have a drink, we asked him to just go ahead and open it because we had looked at the wine list and the wines listed were mostly around $60. The wine was fine, but certainly nothing great. When we got the check, they charged us about $250 for the bottle of wine. We were stunned. We enjoy wine, but I can honestly say we have never had a bottle of wine that cost $250. Especially one that was pulled out of the refrigerator at the bar. It didn’t even come from a wine cellar. When we questioned it, another woman who I assume was a manager came over and pointed to the wine list and showed us that it was the one that was marked $1,100,000 Madagascar That equates to about $250. They had already taken the bottle away so we couldn’t even question whether that was the same bottle but either way there is certainly a question why they couldn’t find the price for the bottle that we had if it was right there on the wine list. I think they just scammed us. The rest of the hotel stay was nice the rooms were fine and the Spa technicians were really excellent Breakfast buffet was good as well. But I would never send anybody to this hotel, knowing that they feel comfortable scamming. Guests. It was an awful feeling.

Dear V9310QHsarahk, we regret reading your "bad or poor taste' experience during your stay in our hotel, whilst an apology will regrettably not alter the outcome of it, please believe we do extend it with all sincerity. I'd like to inform you that following your comments we have revised our wine menu selection in our different restaurant & bar outlets. We have added a wider variety of wines with a larger variety in pricing, making sure it suits every guest's budget. Thank you again for sharing your feedback and we hope to welcome back real soon.

In samenwerking met TripAdvisor

Andere internetgebruikers beoordelen ons hotel

  • 20 beoordelingen 8/10 Locatie
  • 79 beoordelingen 7.1/10 Kamer
  • 150 beoordelingen 9.2/10 Service
  • 70 beoordelingen 6.5/10 Eten
  • 40 beoordelingen 9.5/10 Sfeer
  • 27 beoordelingen 9/10 Netheid
  • 22 beoordelingen 8.1/10 Ontbijt
  • 22 beoordelingen 2.1/10 Goede prijs-kwaliteitsverhouding

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