Novotel Nancy 4 stars

Customer review rating (ALL Rating) 4.4/5 1,607 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • Comfortable rooms decorated in earthy, neutraltones. Free WIFI throughout the hotel

  • 11 meeting rooms for your conferences and seminars

  • GourmetBar: Enjoy our signature dishes!

  • Outdoor swimming pool heated to 27°C, with sunny terrace, closed in winter

  • Direct access to the city center (bus line 4)

Our accommodation(s)

Hotel location

Novotel Nancy

2 Rue du Vair
54520 LAXOU
France

GPS:48.695409, 6.124416

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

La Cachette

Enjoy the delicious dishes prepared by our Chef in a real secret garden, indoors or on our sunny terrace in summer. Gourmet up-to-date recipes, dish of the day; all you need for a wonderful experience.

Book

Your meetings and events

Room descriptions and layouts

10 

meeting rooms

From 1 to 220 

attendees

Configuration is not available for these requirements
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  • Convert different units of measurement and make organising your events easier.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,607 reviews

TripAdvisor Rating  4.0/5  991 reviews

Certificate of excellence 2023

Gone downhill

Customer review rating 2.0/5

Emma H. Families - Confirmed reviews ALL

Goodness! This is a totally different hotel to what it was a year ago. We spent one night as a stopover on our way home and we wish we had kept going instead of spending the money. The staff at the main desk are still helpful and efficient, although quite often absent. Yes, the room was clean, but had worn more than I would expect in that time. The restaurant and breakfast service were shocking. There was no real service. The staff ran around looking busy, but doing very little for guests. The food at dinner was poor quality and tasteless & breakfast was a shoddy affair as well. One table at dinner was about to be cleared despite the fact the guests bags and belongings were all still there and they had only taken small children to the toilet briefly… Terrible price for such poor service and quality. A real disappointment.

Dear Family H., Thank you for your feedback. We are sorry to hear that the time you have spent here was not better. We apologize about this disagreement and hope to see you again someday. Cédric – Premier de réception Novotel Nancy Ouest

Very convenient

Customer review rating 4.5/5

Wilko S. Couples - Confirmed reviews ALL

Good facilities, no smoking rooms, clean great breakfast

Dear WILKO S., We very much appreciate your comments regarding your stay at the Novotel Nancy. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kathleen Novotel Nancy Ouest

excellent location comfortable bed.

Customer review rating 4.5/5

George C. Couples - Confirmed reviews ALL

Stay at this hotel whenever we travel to Spain. Easy to reach from the motorway and the rooms are spacious and comfortable.

Sehr geehrter Herr c., Das gesamte Team des Novotel dankt Ihnen herzlich für Ihre Bemerkung zu Ihrem Aufenthalt im Novotel Nancy. Wir freuen uns sehr über Ihren lobenden Kommentar. Selbstverständlich leiten wir Ihre positiven Bewertungen gerne an unser gesamtes Team weiter. Ihre Zufriedenheit ist die schönste Belohnung für unsere Mitarbeiter, die Tag für Tag daran arbeiten, Ihnen einen tadellosen Service zu bieten. Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit freundlichen Grüßen Shona TONY Réception Novotel Nancy Ouest

Reception and Room OK - but the Restaurant you should forget

Customer review rating 3.0/5

A. V. Families - Confirmed reviews ALL

Nice reception, lady was polite and welcoming. Also the dogs were not a problem. The restaurant was however miserable. With the menu nothing is much wrong, it isn't fancy and understandably short. But the service and kitchen was far away from OK considering the price and hotel type. Not welcoming personnel, slightly disorganised, no basic manners (like interrupting the discussion, abrupt dropping of your dish in front of you, reaching over the table). The worst was the timing of the kitchen. We were having our entre and out of the corner of my eyes I saw the main ready, way to early. So just put them under a lid, and hope they are still warm and not fluffy by the time you serve them. It is embarrassing to return a dish to the kitchen, but 4? So in silence we had it, but not a second time. That is for sure.

Well located

Customer review rating 3.5/5

Mike Families - Confirmed reviews ALL

Well located. Free parking. Breakfast was very basic and food was not refilled in time. Room service didn’t give enough towels and paper cups. We had to ask the front desk to bring some to us.

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Other web-users rate our hotel

  • 588 reviews 9.2/10 Location
  • 1,339 reviews 7.3/10 Room
  • 914 reviews 8.1/10 Service
  • 30 reviews 7.1/10 WiFi
  • 622 reviews 7.6/10 Breakfast
  • 442 reviews 7.4/10 Cleanliness

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