Novotel Rouen Sud 4 stars

Customer review rating (ALL Rating) 4.1/5 1,240 reviews

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Description

Hotel extras

  • 10 minutes' walk from the Zénith arena and theexhibition center

  • Peaceful setting at the edge of a forest

  • Unheated outdoor pool in a tranquil setting from May 5 to September 30

  • 5,866 sq. ft. (545 m²) of modular meeting space with natural light

  • Free enclosed outdoor car park

Our accommodation(s)

Hotel location

Novotel Rouen Sud

Angle Avenue de l'Université, Rue de la Mare Sansoure
76800 SAINT ETIENNE DU ROUVRAY
France

GPS:49.389931, 1.059331

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

NOVOTEL CAFE

Dine however you want, whenever you want. Enjoy simple, tasty, healthy and balanced cuisine at any time and satisfy all your cravings. Take a moment to relax in the restaurant, bar or terrace, or even in your room.

Your meetings and events

Room descriptions and layouts

14 

meeting rooms

From 1 to 140 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

  • This hotel is not suitable for your event?

    Look for another hotel

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  1,240 reviews

TripAdvisor Rating  3.5/5  892 reviews

Buiding site

Customer review rating 0.5/5

Nick D. Couples - Confirmed reviews ALL

This hotel shouldn't be open. I was astonished that we had to navigate corridors stacked with building materials to find our room, very difficult with a wheelchair and luggage trolley. Then the pervading smell of building materials and a layer of dust everywhere. And the disabled parking spaces taken by builders' vehicles. And having to sit in reception for our welcome drink as the bar was closed off and the garden another dump for building materials. I can't praise the staff highly enough for coping with a challenging situation and making the builders clear the passages when we wanted to leave.

Dear Nick D., We thank you for taking the time to write to us following your stay at Novotel Rouen Sud. We are sorry that the noise and disturbances linked to the work may have affected your stay. This work is essential to improve all of the hotel’s infrastructure and services. Rest assured that within a few months, we will have the pleasure of welcoming you to renovated and modernized rooms, exteriors and dining areas. In addition, we helped you carry your clothes when you left and asked the workers to let you pass. Best regards . Kareen-Houskeeping manager- novotel Rouen Sud.

Renovations mean that it is not a good time to visit this hotel

Customer review rating 2.0/5

Robert H. Families - Confirmed reviews ALL

Not 4 star quality at the moment. Also, the safe didn’t work.

Dear Mr H., Thank you for taking the time to tell us about your experience at the Novotel Rouen Sud. We are sorry to hear that the noise and disruptions caused by the renovation work affected your stay. These renovations are essential for improving the overall infrastructure and services of the hotel. Please be assured that in a few months, we will be delighted to welcome you back to our newly renovated and modernized rooms, outdoor areas, and dining spaces. Sincerely, Kareen – Housekeeping Manager – Novotel Rouen Sud

Room Satisfactory everything else abysmal

Customer review rating 1.0/5

Frederick C. Couples - Confirmed reviews ALL

The room was satisfactory everything else was awful. The hotel is badly maintained, the food was the worst I have had in France in 50 years. there were ongoing construction works, the hotel should have been shut down while the work were going on. I felt sorry for the staff who were taking the brunt of complaints. We will never go back and it will be a long time before we go to another Accord hotel if this is the way they treat their customers

Dear Mr C., Thank you for taking the time to tell us about your experience at the Novotel Rouen Sud. We are sorry to hear that the noise and disruptions caused by the renovation work affected your stay. These renovations are essential for improving the overall infrastructure and services of the hotel. Please be assured that in a few months, we will be delighted to welcome you back to our newly renovated and modernized rooms, outdoor areas, and dining spaces. Sincerely, Kareen – Housekeeping Manager – Novotel Rouen Sud

Hotel like a building site as renovations are in progress, this was a very unstaisfactory visit - March 2024

Customer review rating 1.0/5

Nigel W. Couples - Confirmed reviews ALL

The hotel was undergoing extensive renovations. The normal restaurant was closed, and the temporary facilty was poor. Food was not up to the ususal standard. We were give a room on the 1st floor. The bedroom carpet was very stained and dirty. New carpets were being fitted elsewhere in the hotel, but we were given no warning that our hotel was a building site. The hotel should have been closed rather than expecting guests to tolerate the chaos of the renovations. the entire experience was unstaisfactory.

Dear Mr W., Thank you for taking the time to tell us about your experience at the Novotel Rouen Sud. We are sorry to hear that the noise and disruptions caused by the renovation work affected your stay. These renovations are essential for improving the overall infrastructure and services of the hotel. Please be assured that in a few months, we will be delighted to welcome you back to our newly renovated and modernized rooms, outdoor areas, and dining spaces. Sincerely, Kareen – Housekeeping Manager – Novotel Rouen Sud

Good location

Customer review rating 3.5/5

James Couples - Confirmed reviews ALL

We were aware that the hotel was under renovation but booked anyway because of the location and on site restaurant. The stay was generally okay. The room did need renovation but the food was excellent.

Dear Mr. C., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kareen – Housekeeping Manager – Novotel Rouen Sud

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Other web-users rate our hotel

  • 235 reviews 9.3/10 Location
  • 629 reviews 4.5/10 Room
  • 569 reviews 8.9/10 Service
  • 5 reviews 6.2/10 WiFi
  • 222 reviews 7.5/10 Breakfast
  • 214 reviews 3.5/10 Vibe
  • 198 reviews 3.9/10 Cleanliness
  • 132 reviews 4.3/10 Amenities

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