Novotel Paris Centre Bercy 4 stars

Customer review rating (ALL Rating) 4.6/5 3,098 reviews

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Description

Hotel extras

  • Opposite Accor Arena & Parc de Bercy. Paris ctr 10 min. Disneyland 40 min!

  • Close to metro lines 14 and 6 (fast access to the main cultural venues)

  • 7 brightly lit rooms for all your events!

  • Rooms with reduced mobility available; Contact us directly to book!

  • A restaurant with terrace, homemade and seasonal cuisine  

Our accommodation(s)

Hotel location

Novotel Paris Centre Bercy

85 rue de Bercy
75012 Paris
France

GPS:48.838944, 2.380797

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Le Paris Bercy

Paris Bercy provides bistro cuisine in a friendly setting. Come and sample the menu prepared by our chef, Alexis Pinto, and his team. See you soon!

Book

Your meetings and events

Room descriptions and layouts

13 

meeting rooms

From 1 to 130 

attendees

Configuration is not available for these requirements
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  • Convert different units of measurement and make organising your events easier.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  3,098 reviews

TripAdvisor Rating  4.0/5  1,985 reviews

Fairly good stay with rude frond desk staff

Customer review rating 2.5/5

Anonymous Families - Confirmed reviews ALL

Good location, clean room, good breakfast, I had the good stay until I checked out with the rude front desk staff. Upon check out, I was told that I had to get the refund of the city tax which I paid upon arrivial, that’s all. Of course I was a bit confused what was happening and I asked why, the Front Desk man only said I paid too much in an impatient tone, kept asking for my credit card. i was still confused and I asked again the reason, i just paid upon check in which you asked for. In the same time, anouther Front Desk women stand aside shouted to me “MISTAKE!”. OK you made the mistake and you did not explain to me or apologise, but even shouted at me. The previous good experience in your hotel were all disappeared.

Dear Mrs C, Thank you for sharing your feedback with us. We sincerely apologize for the experience you had with our front desk staff during check-out. This does not align with the high standards of service we aim to provide. Rest assured that we will address this issue internally to prevent such incidents in the future. We appreciate your positive comments about our location, room cleanliness, and breakfast. Regarding the city tax refund, please note that it is our policy to refund any overpayment promptly. We apologize for any confusion caused during this process. Your feedback is invaluable to us, and we will make every effort to improve based on your comments. We hope to have the opportunity to welcome you back and provide you with a much-improved experience. Sincerely, Richard LAINE Directeur / General Manager

Good location, clean hotel and nice room

Customer review rating 5.0/5

Guy Families - Confirmed reviews ALL

Very happy with hotel and location

Dear Sir, We very much appreciate your lovely comments regarding your stay at the Novotel Paris centre Bercy It is always a pleasure to receive positive feedback. I will share them with our team as I am sure it will serve as an encouragement to all of our staff ! Thank you again for sharing your experience, we are looking forward to welcome you again, Kind regards, Richard LAINE Directeur / General Manager

Good location

Customer review rating 4.0/5

Guy Families - Confirmed reviews ALL

Great place when you need to spend most of you stay near gare du nord, perfect with nice restaurants, be in central Paris and transport

Dear Sir, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Richard LAINE Directeur / General Manager

Renovated and well located.

Customer review rating 5.0/5

António D. C. Families - Confirmed reviews ALL

All went fine. Family of 4, breakfast is available from 06:30 if I'm not mistaken until 11:00 during the weekends. The children (13 & 11) loved the breakfast. Only toilet brush not in the toilet when it was needed.

Dear Mr D, Thank you for the great review of our hotel ! We are glad that you enjoyed your stay and hope to see you again very soon. Kind regards Richard LAINE Directeur / General Manager

Decent hotel with issues

Customer review rating 1.5/5

Tom N. Families - Confirmed reviews ALL

We stayed one night in a family room. The location is good, the staff friendly, but the room is where it started to go wrong. The double bed wobbled which we reported and was fixed with some cardboard under the leg and some free drink vouchers. However the room air conditioning seems to be set at a minimum of 19.5 degrees making sleep at night very uncomfortable. We turned it off and opened a window letting in all the drunken noise from the street below. The room was still baking all night and it wasn’t even warm outside. I got about 2 hours sleep due to the shouting/ singing and heat. Breakfast was good though.

Dear sir, Thank you for sharing your feedback regarding your recent stay at Novotel Paris Centre Bercy. We are glad to hear that you found our location convenient and our staff friendly. However, we apologize for the inconvenience you experienced with the double bed and the room temperature. Rest assured that we have taken note of your comments and will address these issues promptly. We appreciate your understanding and have shared your feedback with the relevant teams to ensure such incidents are not repeated. On a positive note, we are pleased that you enjoyed our breakfast offerings. We hope to have the opportunity to welcome you back for a much-improved stay. Sincerely, Richard LAINE Directeur / General Manager

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Other web-users rate our hotel

  • 1,492 reviews 9.4/10 Location
  • 1,941 reviews 7.7/10 Room
  • 2,037 reviews 9.1/10 Service
  • 12 reviews 9.5/10 WiFi
  • 1,120 reviews 9/10 Breakfast
  • 751 reviews 8.5/10 Cleanliness
  • 284 reviews 7/10 Amenities
  • 8 reviews 2.5/10 Wellness Area

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