Mercure Amsterdam City Hotel 4.5 stars

Customer review rating (ALL Rating) 4.4/5 3,914 reviews

Mercure Amsterdam City Hotel - Image 1
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Mercure Amsterdam City Hotel - Image 4
Joan Muyskenweg 10, 1096 CJ AMSTERDAM, Netherlands

Description

Hotel extras

  • An ALLSAFE NSF certified hotel

  • Terrace overlooking the Amstel river

  • Just 15 kilometres from Schiphol Airport

  • Bicycle rentals available

  • This hotel is cashless, only card payments are accepted

Our accommodation(s)

Hotel location

Mercure Amsterdam City Hotel

Joan Muyskenweg 10
1096 CJ AMSTERDAM
Netherlands

GPS:52.335579, 4.913228

Telephone
Fax +31 20 694 8735

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

FLOOR RESTAURANT & LOUNGE

In Restaurant & Lounge FLOOR we serve dishes inspired by local cuisine, prepared by our Chef Rinze Muizelaar. The right mix of design, great food and excellent cocktails makes this the place to spend your day! In summer you can even relax on the terrace!

Your meetings and events

Room descriptions and layouts

11 

meeting rooms

From 1 to 350 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

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  • Convert different units of measurement and make organising your events easier.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  3,914 reviews

TripAdvisor Rating  4.0/5  2,869 reviews

Certificate of excellence 2024

excellent stay

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

excellent stay

Dear Guest, Thank you for reviewing your recent experience. It is truly rewarding to learn that your stay at Mercure Amsterdam City met your expectations and that you hold our cleanliness standards in high regard. We pride ourselves on maintaining impeccable hygiene throughout the hotel, which is a testament to our dedicated housekeeping team. We are also delighted that our commitment to sustainability resonates well with you. Our eco-friendly initiatives, like the towel reuse program, are part of our ongoing effort to reduce our environmental impact. Furthermore, your endorsement of the ALL – Accor Live Limitless loyalty programme is much appreciated. It is designed to offer our members like yourself, with Silver status, added benefits and exclusive services to enhance your stays with us. Thank you for recommending Mercure Amsterdam City to others; it is one of the greatest compliments we can receive. Rest assured, we will continue to uphold the high standards that contributed to your excellent stay. We hope to welcome you back. All the best. Francis Windt, General Manager, Mercure Hotel Amsterdam City

Nice hotel with good service

Customer review rating 4.0/5

Rk Business - Confirmed reviews ALL

I stayed in this hotel for business reasons. The service was good and the room was nice and clean. The only downsides are that 1] the temperature in the room was too hot and not very good adjustable and 2] there are only two small elevators for a large hotel.

Dear Guest, Thank you for reviewing your recent experience. It is gratifying to hear that you found our service commendable and the room to your satisfaction in terms of cleanliness. We strive to maintain high standards of service and hygiene, and your acknowledgment serves as a wonderful testament to our efforts. We apologize for any inconvenience caused by the room temperature not being to your preference. Our air conditioning system is designed to maintain a comfortable environment, though we understand individual preferences vary. Please rest assured we are continually looking at ways to enhance our guest experience. Additionally, we recognize that during busy periods, the wait time for our elevators may be longer than desired. We appreciate your patience and understand that this can be an area for improvement. Mercure Amsterdam City is committed to providing a relaxing and enjoyable experience for all our guests. We take all feedback seriously as it helps us to continually improve our services and facilities. Thank you once again for choosing to stay with us for your business travel needs. We hope to welcome you back. All the best. Francis Windt, General Manager, Mercure Hotel Amsterdam City

Good stay

Customer review rating 4.0/5

Dary Families - Confirmed reviews ALL

Good location. Clean room. Not any disruptions with lift, hot water in shower or anything else. Fast check-in and check-out. Taxi booking service.

Dear Dary, Thank you for taking the time to review your stay. We are delighted to hear that you found the room clean and appreciated the convenience of our location. Our team strives to maintain impeccable standards of cleanliness and service, so your feedback is a wonderful testament to their efforts. It is also pleasing to note your smooth experience with our lift facilities and the reliable availability of hot water during your stay, ensuring comfort and ease throughout. Additionally, we understand how precious time is for our guests; therefore, we are thrilled that you found our check-in and check-out process efficient. Lastly, we are glad that our taxi booking service contributed positively to your overall experience. At Mercure Amsterdam City, we aim to provide comprehensive services to meet our guests' needs and enhance their stay with us. We are looking forward to welcoming you again. All the best! Francis Windt, General Manager, Mercure Hotel Amsterdam City

Great stay

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

Comfortable rooms and great breakfast. Open parking is convenient. Service was good and responsive. In terms of location, it is a tad away as it's a 15min walk from nearest metro station so a 30min walk everytime you go back and forth from the city.

Dear Guest, Thanks for taking the time to review your visit to our hotel. It is always a pleasure to hear from our Accor Live Limitless loyalty members, and we are delighted that you enjoyed your experience at Mercure Amsterdam City. Your recommendation is greatly valued and serves as a testament to the dedication of our team in providing exceptional service. We take pride in the cleanliness of our facilities and are glad that this contributed positively to your stay. Our commitment to comfort is reflected in your appreciation of our rooms, and it's wonderful to know our breakfast selections started your day on a high note. The convenience of our parking facilities is indeed one of the many aspects our guests find beneficial during their stay. However, we have noted your comment on our location. Two metro stations are a 7 minute walk away and bring you to the city-center within 15 minutes. We hope that the serene riverside setting and the easy access to public transport compensate for the distance to the city's hustle and bustle. Our prime location next to the river offers a peaceful retreat after a day of exploration in Amsterdam.Your compliments regarding our service are truly encouraging for our team, and we thank you for acknowledging their efforts to make your stay comfortable and responsive. At Mercure Amsterdam City, we strive to create a memorable experience for each of our guests, and it's a joy to know we have achieved this with you. The entire team looks forward to welcoming you back. Kindest regards, Francis Windt, General Manager, Mercure Hotel Amsterdam City

Good location and good stay

Customer review rating 4.5/5

Mohamed E. Families - Confirmed reviews ALL

Good stay

Dear Mohamed, Thank you for taking the time to review your stay. It's delightful to learn that you are a member of our ALL – Accor Live Limitless loyalty programme and that your experience at Mercure Amsterdam City met your expectations. We are particularly proud of our commitment to cleanliness and sustainability, and it's rewarding to see such high ratings from you in these areas. Your recommendation of our hotel to others is the highest compliment we could receive, and we are thrilled that our location contributed positively to your visit. We believe that our setting by the river offers both convenience and a serene backdrop for our guests' stays. As we continue to strive for excellence in hospitality, your endorsement of our loyalty programme is greatly appreciated. Our team takes pride in offering a seamless and enjoyable experience, and your feedback motivates us to maintain these standards. Thank you once more for your positive comments, and we can't wait to welcome you back to enjoy all the comforts of Mercure Amsterdam City. We are looking forward to welcoming you again. All the best! Francis Windt, General Manager, Mercure Hotel Amsterdam City

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Other web-users rate our hotel

  • 1,583 reviews 7.2/10 Location
  • 2,324 reviews 7.4/10 Room
  • 2,087 reviews 8.4/10 Service
  • 37 reviews 6.5/10 WiFi
  • 1,066 reviews 8.4/10 Breakfast
  • 1,059 reviews 6.8/10 Cleanliness
  • 480 reviews 5/10 Food
  • 459 reviews 9.4/10 Vibe

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