Sofitel Legend Santa Clara Cartagena 5 stars

Customer review rating (ALL Rating) 4.7/5 1,761 reviews

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Description

Hotel extras

  • The hotel offers various activities, such as coffee tastings

  • Enjoy the best of French luxury in a 5-star hotel in Cartagena.

  • 45 minutes by car to Rafael Nuñez International Airport.

  • The hotel in Cartagena welcomes children and pets during your stay.

  • Take advantage of the halls for weddings and other parties.

Our accommodation(s)

Hotel location

Sofitel Legend Santa Clara Cartagena

Calle Del Torno 39-29, Barrio San Diego, (STATE) BOLIVAR
CARTAGENA
Colombia

GPS:10.428294, -75.547714

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Your meetings and events

Room descriptions and layouts

meeting rooms

From 1 to 300 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

  • This hotel is not suitable for your event?

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  1,761 reviews

TripAdvisor Rating  4.5/5  2,896 reviews

Certificate of excellence 2023

Beautiful place to stay, very well taken

Customer review rating 5.0/5

Flavio Business - Confirmed reviews ALL

All personnel is an example of the best service provided to guests. The personal treatment is quite amusing.

Dear Flavio S., We very much appreciate your comments regarding your stay at the Sofitel Legend Santa Clara Cartagena. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Angie Amaris P. Guest Relations Manager

Excellent service.

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

IWPR went to Cartagena for a team retreat. The Sofitel offered us an excellent service. Exceeded my expectations and those of my team. Very grateful to Melissa Rodgers and the entire Sofitel team.

Dear Luciana T., We very much appreciate your comments regarding your stay at the Sofitel Legend Santa Clara Cartagena. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Angie Amaris P. Guest Relations Manager

Central, safe location. An oasis in a sea of chaos

Customer review rating 5.0/5

John C. Couples - Confirmed reviews ALL

Entering the hotel always made me feel like I was back home. It was clean, always had a great smell, and just felt safe. Our room was upgraded and the staff really made me and my wife feel special.

Dear John Thomas C., We very much appreciate your comments regarding your stay at the Sofitel Legend Santa Clara Cartagena. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Angie Amaris P. Guest Relations Manager

Wow a jewel

TripAdvisor rating 5.0/5

karen j TripAdvisor review

This historic building inside the wall of the old city is beautiful! The service is 5 stars the pool is delightful very relaxing spa rooms are good size with luxury beds we had a wonderful trip preparing for my daughter wedding here at the Santa Clara

Best Butler Service

TripAdvisor rating 5.0/5

luvatrip1984 TripAdvisor review

I would like to give a special shout out and THANK YOU to Rudy from the Butler Service as well as the Housekeeping Team. I forgot a few items in the closet in my room and I contacted Rudy three days later to see if he could track it down. Not only did the Housekeeping team save the items but Rudy found it and saved it for me!!! Top notch service. Can't thank the team enough and this points to the service you will receive at this hotel! Can't wait to come back

Bonjour Dear Luvatrip Thank you so much for your wonderful feedback and for taking the time to recognize Rudy from our Butler Service and our Housekeeping Team. We're thrilled to hear that they went above and beyond to assist you and ensure that your belongings were safely retrieved. Providing exceptional service and ensuring our guests' satisfaction is always our top priority, and it's heartwarming to know that Rudy and the team exemplified this during your stay. Your kind words are greatly appreciated, and we'll be sure to pass along your gratitude to Rudy and the entire team. We can't wait to welcome you back for another memorable stay with us! Warm regards, Johan Scott Guest Relations Sofitel Legend Santa Clara

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Other web-users rate our hotel

  • 566 reviews 9.8/10 Location
  • 658 reviews 7.4/10 Room
  • 2,006 reviews 9.4/10 Service
  • 619 reviews 8.8/10 Food
  • 462 reviews 9.1/10 Amenities
  • 404 reviews 9.1/10 Vibe
  • 258 reviews 9.3/10 Breakfast
  • 213 reviews 9/10 Pool

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