Novotel London Greenwich 4 stars

Customer review rating (ALL Rating) 4.1/5 1,809 reviews

Novotel London Greenwich - Image 1
Novotel London Greenwich - Image 2
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173-185 Greenwich High Road, SE108JA LONDON, United Kingdom

Description

Hotel extras

  • Next to Greenwich train station and DLR

  • Family rooms with extra sofa beds

  • On-site secure parking

  • Fully-equipped gym and sauna

  • Pet-friendly rooms

Our accommodation(s)

Hotel location

Novotel London Greenwich

173-185 Greenwich High Road
SE108JA LONDON
United Kingdom

GPS:51.477798, -0.013504

Telephone
Fax +44 20 8312 6810

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

GOURMET BAR & RESTAURANT

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting. Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Your meetings and events

Room descriptions and layouts

6 

meeting rooms

From 1 to 92 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

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  • Convert different units of measurement and make organising your events easier.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  1,809 reviews

TripAdvisor Rating  4.0/5  2,715 reviews

Certificate of excellence 2024

Good room, couple of niggles

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

The room itself was great, however the shower had lots of visible damp on the ceiling that wouldn't take much to clean. It's room 343. Also, two bar staff had an argument that caused a bit of tension.

Dewar Guest , Thank you for taking the time to share your feedback with us. We're pleased to hear that you enjoyed your overall stay and found the room to be great. We apologize for the inconvenience caused by the dampness in the shower ceiling of room 343. Rest assured, we have immediately addressed this issue with our housekeeping team to ensure that thorough cleaning and maintenance are conducted to rectify the situation promptly. Regarding the incident involving our bar staff, we deeply regret any tension it may have caused. We take such matters very seriously, and we will be conducting a thorough investigation into the incident to ensure that appropriate measures are taken to prevent any reoccurrence in the future. Your satisfaction is of the utmost importance to us, and we appreciate your understanding and patience as we work to improve our services. We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable stay. If you have any further concerns or feedback, please don't hesitate to reach out to our management team directly. Thank you again for bringing these matters to our attention. Kind regards Novotel Greenwich

Good hotel for the price

Customer review rating 5.0/5

M Y. Families - Confirmed reviews ALL

For the price, the hotel was excellent. The room size was good for a London hotel. The room was clean. The food at breakfast was very good. The hotel is not in the very centre of London, however, it is very easy to get to via the train / tube, as is most of London. I would stay here again.

Dear Michael, Thank you so much for taking the time to share your feedback with us! We're thrilled to hear that you enjoyed your recent stay at our hotel. Providing clean rooms, delicious breakfast options, are some of our top priorities, and we're delighted that we were able to meet your expectations in these areas. We're glad to hear that you found our location to be convenient for exploring London, despite not being right in the city center. Being easily accessible via train and tube is something we take pride in, as it allows our guests to experience all that London has to offer with ease. We truly appreciate your kind words and your recommendation, and we would be grateful if you could share your experience with us in tripadvisor.com using the link below: https://www.tripadvisor.co.uk/UserReviewEdit-g186338-d529404-Novotel_London_Greenwich-London_England.html We look forward to your next stay with us and hope it will be as pleasant as the previous one. Kind Regards, Bina Gurung- Front Office Team Member

Well located

Customer review rating 4.0/5

Bill Solo - Confirmed reviews ALL

Hotel being next to rail station is very convenient. Comfortable room although one complaint is that my room was not made up one day.

Dear guest, Thank you for sharing your experience! It's great to hear that you found the hotel's proximity to the rail station convenient. However, it's concerning to learn that your room wasn't made up one day. Your feedback is valuable, and I'll make sure to pass it along to the hotel management so they can address this issue and ensure a consistent level of service for all guests. If there's anything else you'd like to share or if you have any further concerns, feel free to let me know! Kind regards Novotel Greenwich

Excellent location

Customer review rating 4.0/5

Jenn B. Families - Confirmed reviews ALL

Excellent stay, staff couldn't do more for you One disappointment was the rooms didn't appear to have working air conditioning

Dear Paul H., Thank you for sharing your experience with us! We're thrilled to hear that you enjoyed our excellent location and that our staff provided exceptional service throughout your stay. However, we're sorry to hear about the issue with the air conditioning in your room. Our team is dedicated to ensuring all amenities are in working order, and we appreciate you bringing this to our attention. Rest assured, we'll look into this matter promptly to ensure it's resolved for future guests. We hope to welcome you back for an even more comfortable stay in the future! Kind regards Alex Rodrigues Front Office Team Leader Novotel London Greenwich

Awesome customer service!

TripAdvisor rating 5.0/5

Nathan T TripAdvisor review

Nitrice was awesome! Very helpful and friendly. Would gladly stay again. Very clean and lovely place. Good food recommendations!

Dear Guest, Thank you for your fantastic review! We're thrilled to hear that Nitrice provided you with awesome customer service during your stay. Providing helpful and friendly service is our priority, and we're delighted that Nitrice made a positive impression on you. It's great to know that you found our hotel very clean and lovely, and that you appreciated the food recommendations. We're glad to hear that you would gladly stay with us again! We'll be sure to pass along your kind words to Nitrice and the rest of our team. Thank you for choosing to stay with us, and we look forward to welcoming you back again soon! If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. Kind regards, Bimla Gurung Rooms Division Manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 1,499 reviews 9.2/10 Location
  • 1,975 reviews 5.3/10 Room
  • 1,511 reviews 8.1/10 Service
  • 34 reviews 6.7/10 WiFi
  • 933 reviews 4.5/10 Cleanliness
  • 855 reviews 8.3/10 Breakfast

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