Mercure Biarritz Centre Plaza Hotel 4 stars

Customer review rating (ALL Rating) 4.7/5 1,043 reviews

Mercure Biarritz Centre Plaza Hotel - Image 1
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Description

Hotel extras

  • Recently renovated with modern touches enhancing its original Art Deco soul

  • Downtown, opposite the Grande Plage and Casino. Private parking (extra fee)

  • Walking distance to Biarritz's tourist spots-Phare, Musée de la Mer, ports

  • Bar + shady terrace with ocean view. Unwind with WiFi + digital newspapers

  • Locavore: In-room lunch + dinner, "Bocaux" mason jars from Bouchon Biarrot

Our accommodation(s)

Hotel location

Mercure Biarritz Centre Plaza Hotel

10 avenue Edouard VII
64200 BIARRITZ
France

GPS:43.482804, -1.558653

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

BAR DU PLAZA

The Plaza Bar overlooking the Grand Beach is open all through your stay, with a new look featuring soft marine colors inspired by ocean light and Art Nouveau. From breakfast to a sunset aperitif,

Your meetings and events

Room descriptions and layouts

meeting rooms

From 1 to 100 

attendees

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  1,043 reviews

TripAdvisor Rating  4.0/5  505 reviews

Certificate of excellence 2023

Approachable and helpful staff

Customer review rating 3.5/5

Maree Friends - Confirmed reviews ALL

Lovely room with view, helpful staff, but few places in room for storing items. Was living from suitcase. My main and big issue is that the rooms were hot, particularly at night and I could not sleep. There was no air conditioning available despite it being advertised on all publicity. Apparently room cooling is not possible until summer. Admittedly it was unseasonably warm for the first 3 nights. Noise from the street was loud so that leaving the window open was not an option. Staff provided a fan which helped.

Lovely view, nice large room

Customer review rating 5.0/5

Mickey F. Couples - Confirmed reviews ALL

Very good breakfast. Laurence was extremely helpful and nice making reservations for us and giving good information!

perfect venue for a weekend

Customer review rating 4.5/5

D.r. Couples - Confirmed reviews ALL

Located in the heart of the city of Biarritz, just a stone's throw away from the main beach, this place of exception offers the charm of Art Deco and the discreet yet competent service of the staff, making our stay very enjoyable.

Dear Sir, Thank you for your review of our hotel, the Mercure Biarritz Centre Plaza Hotel. We are delighted that you enjoyed your stay with us. We attach great importance to hospitality and strive to make each guest’s stay as comfortable and enjoyable as possible. Thank you again for sharing your experience with us. If you wish, we invite you to share your experience on TripAdvisor or Google. Your feedback is valuable to us as it helps us to increase our reputation, improve our services and enhance the work of our teams. Hoping to have the pleasure of welcoming you again, Dear Sir, please accept our sincere thanks. Armel de LAAGE, Managing director

You need a head torch to stay here

Customer review rating 3.0/5

David Couples - Confirmed reviews ALL

Lovely position, friendly staff, good room but the lighting levels are very low and the coffee machine, itself not reliable, is cunningly placed in an unlit cupboard with the kettle where after sunset it is impossible to operate safely without your own torch.

Dear Sir, Thank you for choosing Mercure Plaza Biarritz Centre for your stay. We are delighted that you enjoyed our location, our friendly staff and the quality of our rooms. However, we are sorry to hear that the lighting in your room did not completely satisfy you. Your feedback is valuable to us, and we take note of your comments regarding the lighting level. We are constantly working to improve our services, and we will take a close look at that. Hoping to keep your confidence and have the pleasure of welcoming you again, Please receive, dear Sir, our sincere thanks, Armel DE LAAGE General manager

Beautiful Hotel

Customer review rating 5.0/5

Chris U. Couples - Confirmed reviews ALL

We had 4 nights in February so the hotel and town were very quiet. However, services and standards at the hotel were still superb. Ths 1930s decors of the hotel is stunning, and everything was immaculately clean. Service at reception, the bar and at breakfast were all excellent. I would love to stay again in summer. One of the best hotels I have stayed in.

Dear Sir, We are delighted to hear that you enjoyed your 4 night stay in our hotel in February. Your satisfaction is our priority, and we are pleased that our services have met your expectations. The decor of the 1930s was designed to offer a unique experience, and we are delighted that it impressed you. Cleanliness is essential, and we are proud that everything was spotlessly clean during your stay. Our reception team, bar and breakfast work hard to provide quality service, and we are delighted that you found them excellent. We hope to welcome you again in summer. Thank you for choosing our hotel, and we are honored to be part of your best accommodation memories. Please receive, dear Sir, our sincere thanks, Armel DE LAAGE General manager

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Other web-users rate our hotel

  • 440 reviews 9.4/10 Location
  • 524 reviews 7.5/10 Room
  • 574 reviews 9.3/10 Service
  • 248 reviews 8.2/10 Breakfast
  • 233 reviews 7.4/10 Comfort
  • 138 reviews 7.5/10 Cleanliness
  • 66 reviews 3.3/10 Value

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