Mercure Newcastle George Washington Hotel Golf & Spa 4 stars

Customer review rating (ALL Rating) 4.0/5 853 reviews

Mercure Newcastle George Washington Hotel Golf & Spa - Image 1
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Description

ALLSAFE approved hotel

Hotel extras

  • An ALLSAFE certified hotel

  • Located just 15 minutes away from Newcastle Upon Tyne

  • 8 dedicated meeting rooms accommodating up to 160 guests

  • Fully-licensed wedding venue and reception

  • Indoor pool, spa and jacuzzi located on-site

Our accommodation(s)

Hotel location

Mercure Newcastle George Washington Hotel Golf & Spa

Stone Cellar Road, High Usworth Washington, Tyne and Wear
NE37 1PH NEWCASTLE
United Kingdom

GPS:54.922823, -1.533922

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Carter & Fitch

Non contractual photo

PIZZERIA ♦ SMOKEHOUSE ♦ BAR Combining a stylish background and chilled out atmosphere, Carter and Fitch is the place to be for superb food, a cool choice of cocktails and drinks, and a relaxed and friendly vibe. No matter what the occasion we are the des

Your meetings and events

Room descriptions and layouts

meeting rooms

From 1 to 200 

attendees

Configuration is not available for these requirements
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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  853 reviews

TripAdvisor Rating  4.0/5  1,378 reviews

Poor side of average.

TripAdvisor rating 2.0/5

General M TripAdvisor review

Most things about the hotel have a slightly neglected late 80s vibe. Room was on the poor side of fair. Comfortable bed but some marks of the bedding. Television broken, mould in the harder to reach bits of the bathroom. Breakfast was a standard buffet with nice bacon but everything else, including coffee, was of a poor standard. Electric car chargers provided by a company with a poor reputation. 6 vacant chargers but required a £20(!) minimum spend and an extortionate 5p/min idling fee, despite there being no demand for the spaces. Prohibitively expensive to use. Asked hotel reception if there’s any work-around, say using a pass key they have and me paying them, nope - ‘Nothing to do with us’ sort of response, once you can coax someone out from the office to speak to.

Easy located

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

Staff very polite, rooms lovely,spa and pool very good, breakfast really good .

Excellent staff

Customer review rating 5.0/5

Tony F. Business - Confirmed reviews ALL

Friendly and welcoming

Good stay

Customer review rating 3.5/5

Anonymous Families - Confirmed reviews ALL

The hotel was great with great facilities. Our stay overall was very good however the service in the restaurant on both evenings was extremely slow and wasn't busy. Particularly the Saturday evening. Waiting 50 minutes for 2 steaks a kids pasta and waited a further 10 minutes for 2nd child's meal. Starter arrived after the main course and were told there was a wait to get mayonnaise.

The hotel will steal from you

TripAdvisor rating 1.0/5

Trey S TripAdvisor review

They steal from guests. I am an Accor platinum member, i stayed in the Newcastle Mercure golf course hotel. I use my ACCOR points to bring the bill down to £12.64 I even received confirmation of the payment from ACCOR. The credit card bill showed a different story And I was charged £189. Since that point I have emailed countless times to different people made complaints and not once has anyone ever responded even when making an official complaint. I had one email back when I emailed the general manager of the hotel, he said he had not heard anything about this and would get back to me, as expected, I never heard from him again and any subsequent email to him was completely ignored. This is blatant theft and it's a serious crime and as a result I have not stayed and will not stay in any ACCOR hotel ever again. I've even managed to get my company to stop booking all hotels internationally with ACCOR as a result. Please stay with another chain and don't let them steal your hard earned money. They get away with stealing and fraud way too much. Please don't let them do this anymore and stay with a law abiding hotel chain.

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Other web-users rate our hotel

  • 204 reviews 8.7/10 Location
  • 1,078 reviews 6.5/10 Room
  • 806 reviews 8/10 Service
  • 391 reviews 6.3/10 Cleanliness
  • 333 reviews 6.5/10 Breakfast
  • 198 reviews 5.7/10 Wellness Area
  • 196 reviews 5.2/10 Value
  • 93 reviews 5.2/10 Bar

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