Sofitel Frankfurt Opera 5 stars

Customer review rating (ALL Rating) 4.7/5 1,452 reviews

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Description

Hotel extras

  • An ALLSAFE-certified hotel

  • The only Hotel Particulier in the city

  • French-style art gallery in the lobby

  • Sofitel Spa, pool and 24-hour Sofitel Fitness

  • Located at Opera Square

Our accommodation(s)

Hotel location

Sofitel Frankfurt Opera

Opernplatz 16
60313 FRANKFURT AM MAIN
Germany

GPS:50.115941, 8.673665

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

RESTAURANT SCHÖNEMANN

Local Frankfurt cuisine meets with french cuisine. The chic interior and mediterranean ambience of opera square reflects the culinary philosophy, enjoying specialities of local ingredients & fine wines.

Your meetings and events

Room descriptions and layouts

meeting rooms

From 1 to 200 

attendees

Configuration is not available for these requirements
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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  1,452 reviews

TripAdvisor Rating  4.5/5  658 reviews

Certificate of excellence 2023

Perfect location, excellent hotel

Customer review rating 5.0/5

Rez Business - Confirmed reviews ALL

Great few days on business

Dear Mohamed R., We very much appreciate your comments regarding your stay at the Sofitel Frankfurt Opera. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Steffen Opitz General Manager

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

Very friendly and good staff. Rooms nice and big and quiet but a bit tired

Dear Karen S., We very much appreciate your comments regarding your stay at the Sofitel Frankfurt Opera. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vera Blackert Assistant of the General Manager

Good

Customer review rating 5.0/5

Alexander Couples - Confirmed reviews ALL

Good

Dear Mr. C., We very much appreciate your comments regarding your stay at the Sofitel Frankfurt Opera. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Steffen Opitz General Manager

Good but with room for improvement regarding service

TripAdvisor rating 4.0/5

Kai W Couples - TripAdvisor review

Location is great. Hotel has a luxurious feel to it and the lobby + areas are beautifully designed. Breakfast was up to Sofitel-standards (in other words: great). Upgraded the room proactively because of the Platinum status. Room was spacious. However the service aspect really needs improvement. Contacted the FO beforehand as it was my partners birthday. Assured me they would arrange something. Nothing was there. Asked for it, no record of it but they would take care of it. Again, nothing happening. Finally late at night after asking for it 4 times and waiting a long time they delivered a bottle of sparkling wine. Obviously, I do not expect them to do something, but communicating they will arrange something special gives a certain sense of expectation. Also the corridor smelt like weed but this is nothing the hotel can help. Service at breakfast could use improvement too as we had to wait 20 minutes (and had to ask twice) for the coffee and tea. Also had to wait a very long time until we could order some a la carte food. In general I would recommend, but by far not one of the best sofitels I had.

Dear Kai Wester, Thank you for taking the time to tell us about your experience at the Sofitel Frankfurt Opera. I'm sorry that your experience didn't meet your expectations; Please allow me to sincerely apologize. At Sofitel Hotels & Resorts, we strive to provide every customer with a superior service experience. That's why your feedback is very important to us. Please be assured that we are taking the appropriate measures to address the issue and prevent it from occurring in the future. We are pleased that we were able to contact you and hope that you will give us the opportunity to serve you better in the near future. Sincerely, Vera Blackert Assistant to the General Manager

Everything was perfect!

Customer review rating 5.0/5

Rob K. Couples - Confirmed reviews ALL

We enjoyed it all from all points of view!

Dear Mr. K., We very much appreciate your comments regarding your stay at the Sofitel Frankfurt Opera. It is always a pleasure to receive positive feedback. I will share your comments with our team, especially Adrian. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Steffen Opitz General Manager

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Other web-users rate our hotel

  • 331 reviews 9.5/10 Location
  • 513 reviews 8.2/10 Room
  • 715 reviews 8.5/10 Service
  • 5 reviews 2.6/10 WiFi
  • 217 reviews 7.4/10 Breakfast
  • 160 reviews 9.1/10 Vibe
  • 114 reviews 8.1/10 Amenities
  • 110 reviews 7.2/10 Cleanliness

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