Name: Mercure Melbourne Caroline Springs - AccorHotels - Meetings
Address: 10 20 Lake Street, CAROLINE SPRINGS, 3023, Australia
Telephone: +61383580555
Rating: 4.4

Mercure Melbourne Caroline Springs

Hotel for travellers looking for local and authentic experiences

Mercure Melbourne Caroline Springs offers 98 contemporary styled rooms and apartments each with their own balcony. Located just 25 mins from the CBD and major airports this award winning venue is ideal for business and leisure. An all in one venue that offers service and facilities you would expect from an international standard hotel including three dining options, conference and event facilities, indoor pool and spa and fitness centre.

Hotel extras

Ideal out-of-city conference location, just 25 minutes from Melbourne International Airport
98 beautifully appointed contemporary guest rooms all with their own balconies and unique view
Exceptional selection of award-winning dining options
All-in-one venue - Meetings, Conferences & Events.
Complimentary Parking

Our accommodation(s)

Room

Standard King Room with 1 King Bed

4 persons
32 m² / 344 sq ft

Bedding 1 x Double sofa bed(s) and 1 x Joinable bed(s)
Most of the accommodation: Balcony

Room

Superior Room with 1 King bed

3 persons
29 m² / 312 sq ft

Bedding 1 x King size bed(s)
Most of the accommodation: Balcony

Room

Standard Lake View with 1 King Bed

4 persons
32 m² / 344 sq ft

Bedding 1 x Double sofa bed(s) and 1 x Joinable bed(s)
Views: Lake View
Most of the accommodation: Balcony

Room

Superior Room 1 King Bed Balcony and Lake View

3 persons
29 m² / 312 sq ft

Bedding 1 x King size bed(s)
Views: Lake View
Most of the accommodation: Balcony

Room

Superior Room with 1 King and optional sofa bed

3 persons
40 m² / 430 sq ft

Bedding 1 x Joinable bed(s)
Views: Lake View
Most of the accommodation: Balcony

Room

Privilege Lake View Room with 1 King Bed

3 persons
32 m² / 344 sq ft

Bedding 1 x Joinable bed(s)
Views: Lake View
Most of the accommodation: Balcony

Apartment

Studio Apartment with 1 King Bed

4 persons
32 m² / 344 sq ft

Bedding 1 x Joinable bed(s)
Most of the accommodation: Balcony

Apartment

Family Room

5 persons
50 m² / 538 sq ft

Bedding 1 x King size bed(s) and 1 x Twin bed(s)
Views: Lake View
Most of the accommodation: Balcony

Hotel location

Mercure Melbourne Caroline Springs

10 20 Lake Street
3023 CAROLINE SPRINGS
Australia

GPS:-37.73223187961783, 144.74476768175444

+61 3 8358 0555

+61 3 8677 2559

Railway station
Airport

WATERGARDENS CENTER

Railway station

Access: 7.6 km / 4.72 mi 11 min drive

TULLAMARINE AIRPORT

Airport

Access: 16.9 km / 10.5 mi 25 min drive

Taxi

55 AUD 55 AUD

CAROLINE SPRINGS

Sports centre

Access: 300 m / 0.19 mi 5 min drive

SUNSHINE GOLF

Golf course

Access: 7.3 km / 4.54 mi 10 min drive

Shuttle

Shuttle scheduled

WATERGARDENS CENTER

Entertainment/theatre district

Access: 7.6 km / 4.72 mi 11 min drive

Shuttle

Shuttle scheduled

Melton Botanical Garden

Botanical gardens

Galli Estate Winery

Other attractions

Eynesbury Golf Club

Golf course

Melton Valley Golf Club

Golf course

Russo Estate Winery

Other attractions

CS Gallery

Art and Culture

Witchmount Estate

Other attractions

Melton Dingo

Zoo

Lake Caroline Reserve

Park

Melton Reservoir/ Exford Weir

Park

Grey Box Forest - Eynesbury

Wood/forest

Melton Botanic Garden

Park

Lake Caroline

Lake

CAROLINE SPRINGS

Shopping centre/mall

Access: 100 m / 0.06 mi 2 min walk / 2 min drive

CAROLINE SPRINGS

Restaurant and cafe district

Access: 100 m / 0.06 mi 2 min drive

KEILOR PARK

Convention centre

Access: 14 km / 8 mi

AIRPORT WEST

Convention centre

Access: 16 km / 10 mi

Hotel services

Check-in from 02:00 PM - Check out up to 10:00 AM

On site

Swimming pool
Car park
Pets not allowed
Restaurant
Wheelchair accessible
Fitness center
Wi-Fi
Air conditioning
Breakfast
Bar
Meeting rooms
100% Non Smoking Property
Room service

Near the property

Car park

WESTWATERS CAFE

Open early for breakfast and closing late, our Cafe and Lounge Bar is a great spot for a hearty morning breakfast, lunch, or afternoon drink. Open from 6am Mon to Fri and 7am Sat to Sun Kitchen closes at 9.30pm and the bar open until late for drinks

WESTWATERS A LA CARTE BISTRO

The WestWaters A La Carte Bistro caters for the whole family. Open daily for lunch and dinner, enjoy a scrumptious meal indoor or out as you overlook views of Lake Caroline. Kids play area, group bookings and outdoor heating are plus points.

Your meetings and events

Room descriptions and layouts

6

meeting rooms

From 1 to 450

attendees

Configuration is not available for these requirements

- Height 3.6 m
- Theatre style 400 participants
- U-shaped Room 80 participants
- Board-room 80 participants
- Classroom style 150 participants
- Banquet 240 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 3.6 m
- Theatre style 200 participants
- U-shaped Room 40 participants
- Board-room 40 participants
- Classroom style 75 participants
- Banquet 110 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 3.6 m
- Theatre style 200 participants
- U-shaped Room 40 participants
- Board-room 40 participants
- Classroom style 75 participants
- Banquet 110 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 2.7 m
- Theatre style 50 participants
- U-shaped Room 25 participants
- Board-room 25 participants
- Classroom style 25 participants
- Banquet 50 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 2.3 m
- Theatre style Configuration is not available for this hotel
- U-shaped Room Configuration is not available for this hotel
- Board-room 10 participants
- Classroom style Configuration is not available for this hotel
- Banquet Configuration is not available for this hotel
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 2.3 m
- Theatre style Configuration is not available for this hotel
- U-shaped Room Configuration is not available for this hotel
- Board-room 10 participants
- Classroom style Configuration is not available for this hotel
- Banquet Configuration is not available for this hotel
Configuration is not available for this hotel

Configuration is not available for these requirements

Room descriptions and layouts
Surface area	Height	Theatre style	U-shaped Room	Board-room	Classroom style	Banquet
391 m²	3.6 m	400 participants	80 participants	80 participants	150 participants	240 participants
203 m²	3.6 m	200 participants	40 participants	40 participants	75 participants	110 participants
188 m²	3.6 m	200 participants	40 participants	40 participants	75 participants	110 participants
65 m²	2.7 m	50 participants	25 participants	25 participants	25 participants	50 participants
30 m²	2.3 m	Configuration is not available for this hotel	Configuration is not available for this hotel	10 participants	Configuration is not available for this hotel	Configuration is not available for this hotel
30 m²	2.3 m	Configuration is not available for this hotel	Configuration is not available for this hotel	10 participants	Configuration is not available for this hotel	Configuration is not available for this hotel

Configuration is not available for this hotel

Configuration is not available for these requirements

Unsure of the capacity needed for your event?
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Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5 734 reviews

TripAdvisor Rating 4.0/5 459 reviews

Comfortable with service

Anonymous Business - 4/14/2024 Confirmed reviews ALL

Bed was terrible

Good position

Steve Business - 4/12/2024 Confirmed reviews ALL

Friendly staff

Well Located

Donna F. Families - 4/8/2024 Confirmed reviews ALL

- Our check in was smooth! Some of the staff were wonderful But there after we came across many issues which is sad for the price we paid and the well-known brand name of Mercure under Accor. - Pillows and beds not comfortable - as if they had been used for years, they were bending in the middle. - Pillows were hard - The pool water needs to be temperature controlled, not everyone likes icy water! - The pool and spa requires some replacement, lots of rust around the ducts - The food at Lobby Bar was average and cold when served. They ran out of something we ordered, we had to order again on a new transaction, we got charged another surcharge for something that was not our fault We couldn't even get a breakdown of the items we ordered when we asked for it. - We opted not to have our rooms cleaned and advised reception - based on the note left in the rooms, there was no mention of when to tell reception, simply that we had to tell reception! But the hard time we got and I noticed this same behavior with another customer as well. We have done this in many hotels and simply telling reception (at no particular time) was sufficient for the voucher, but the reception staff at Mercure gave us such a hard time just because we didn't tell them the day before and only mentioned it to the room service staff. - At the time of checkout, we couldn't even get a breakdown of all the items we were paying for. I had to waste an hour to figure out all the costs, until one of the managers tried to work it out and gave me an itemized bill. Overall I have been to Accor hotels before but never had such issues and am pretty disappointed with some of the service.

Well located, great service

Alistair K. Business - 4/7/2024 Confirmed reviews ALL

Welcoming and very decent place to stay. Staff are great too

Simon L. Business - 4/7/2024 Confirmed reviews ALL

I have stayed at this hotel on a number of occasions in the last 12 months. On this occasion I didn’t think the food was up to the standard I have experienced in the past. I normally eat at the Reta’s it’s convenient however in future I think I will take my business off site

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