Mercure Koh Chang Hideaway 4 stars

Customer review rating (ALL Rating) 4.3/5 277 reviews

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Description

Hotel extras

  • Rooms overlook the ocean

  • American breakfast served daily

  • Swimming pool with waterfalls & bar

  • "Business centre with meeting rooms "

  • 24-hour room service

Our accommodation(s)

Hotel location

Mercure Koh Chang Hideaway

111,1 Moo Koh Chang Tai, Amphur Koh Chang, TRAT
23170 KOH CHANG
Thailand

GPS:11.988336, 102.298261

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

THE BAY RESTAURANT

Combining great food and service in a beautiful setting overlooking the swimming pool and sea, The Bay Restaurant serves both international and Thai cuisine.

Your meetings and events

Room descriptions and layouts

meeting rooms

From 1 to 200 

attendees

Configuration is not available for these requirements
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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  277 reviews

TripAdvisor Rating  4.0/5  962 reviews

The hotel was great! We would come back anytime.

TripAdvisor rating 5.0/5

Sophia R TripAdvisor review

Many thanks to Varatha Sikora for perfect booking organisation and Platinum upgrade to Deluxe Ocean View. We stayed here for 13 days and were wondering about some other (bad) reviews; because the hotel was in very good condition and everything worked really very well; especially the breakfast was tasty, the team was always very quick and perfect organized and the beach bar was very friendly, too. We would definitely recommend the hotel and would come back anytime! Stephan & Sophia

Good stay

Customer review rating 4.5/5

Mark W. Families - Confirmed reviews ALL

For the 1st time check in will waiting about 1hr, when check in it is about 4pm.

Dear Mr.W., We very much appreciate your comments regarding your stay at the Mercure Koh Chang Hideaway. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely yours, Chaiwat Onlahoong General Manager Mercure Koh Chang Hideaway

Suprisingly nice stay on Koh Chang

Customer review rating 4.0/5

R.c. Friends - Confirmed reviews ALL

We booked 4 nights stay at the Mecure Hideaway Koh Chang. Overall the stay was comfortable and enjoyable. The sunset from the beach was stunning, one of the best we have ever seen! The food in the main restaurant at dinner one evening was very good. A few letdowns included no one at the Accor member check in desk when we arrived even though there is a dedicated area/lounge for Accor members to access. Housekeeping was well behind schedule, we bought this to the hotel's attention and they did apologise and give us some free drink vouchers. Finally, you were not able to use your Accor Platinum discount for food if you ordered at the Beach Bar. But if you walked 10 meters to the seats at the edge of the Restaurant you could use it and order exactly the same food you would have done over there. Also just one more thing to note, quite a few of the sun loungers around the pool were worn and tattered and broken/ripped, do couldn't be used.

Dear Mr.C., Thank you for taking the time to tell us about your experience at the Mercure Koh Chang Hideaway. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and improve our product and service. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely yours, Chaiwat Onlahoong General Manager Mercure Koh Chang Hideaway

Relaxing Stay

Customer review rating 4.0/5

Francesco T. Families - Confirmed reviews ALL

I have been many times to this hotel. Pleased as usual for personalised attention. The wifi network seems to have improved a lot, in particular fast reconnection at return w/out re-loggin. in. I noticed some new food options offered by the hotel on the beach but not tried them. Weak spot remains their breakfast although many cheap options close by.

Dear Mr.T., We very much appreciate your comments regarding your stay at the Mercure Koh Chang Hideaway. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely yours, Chaiwat Onlahoong General Manager Mercure Koh Chang Hideaway

Large resort on the beach

Customer review rating 4.5/5

Christian V. Solo - Confirmed reviews ALL

A large resort comprising of several accommodation types in bungalow and town house style. Central all side open restaurant facing pool and sea. Several bars of the resort directly on the beach. The staff was exceptionally friendly, welcoming and helpful. The rooms itself could use a bit of restauration - though everything was functional. Good for families with children or if you want to hide away from your busy day job.

Dear Mr.V., We very much appreciate your comments regarding your stay at the Mercure Koh Chang Hideaway. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely yours, Chaiwat Onlahoong General Manager Mercure Koh Chang Hideaway

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Other web-users rate our hotel

  • 308 reviews 7.3/10 Location
  • 668 reviews 6.1/10 Room
  • 598 reviews 6.5/10 Service
  • 28 reviews 5.5/10 WiFi
  • 310 reviews 6.9/10 Beach
  • 299 reviews 3.8/10 Cleanliness
  • 206 reviews 8.1/10 Breakfast
  • 204 reviews 5.1/10 Amenities

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