Pullman Liverpool 4 stars

Customer review rating (ALL Rating) 4.7/5 2,214 reviews

Pullman Liverpool - Image 1
Pullman Liverpool - Image 2
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Kings Dock, L34FP liverpool, United Kingdom

Description

Hotel extras

  • Discounted parking at Kings Dock Multi Storey- chargeable at £12 for 24hrs (subject to change)

  • Waterfront location and walking distance to Royal Albert Dock

  • High-speed Wi-Fi in all areas

  • Neighbours M&S Bank Arena, ACC Liverpool and Exhibition Centre Liverpool

  • Card payment only

Our accommodation(s)

Hotel location

Pullman Liverpool

Kings Dock
L34FP liverpool
United Kingdom

GPS:53.396407, -2.989419

Telephone
Fax +44 151 945 1001

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Pullman Restaurant

Pullman Liverpool Restaurant offering breakfast, lunch, Afternoon Tea and evening meals.

Your meetings and events

Room descriptions and layouts

3 

meeting rooms

From 1 to 100 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  2,214 reviews

TripAdvisor Rating  4.5/5  3,237 reviews

Certificate of excellence 2023

Great hotel let down by breakfast

TripAdvisor rating 3.0/5

C9132NN Couples - TripAdvisor review

This is the second time we've stayed at the Pullman. Great location if you're on a night out at the M&S arena. The reception staff and bar staff are great and the rooms are lovely. Breakfast really let the place down. Coffee and tea meant to be served by staff but we had to ask for this after we'd finished our breakfast. Even then it was another 10 minutes before it arrived. Gave up on eggs as the rest of my food would have been cold by the time it was served with the queue. Highly recommend the hotel itself but breakfast was a huge letdown for the price.

Dear BmBM Thank you for your review I am sorry to read of you experience at breakfast that is not to our usual high standards for which I sincerely apologise I do hope we can welcome you back for a third time and we can prove this is the case kind regards Neil Brailsford General Manager

Great stay every time.

TripAdvisor rating 5.0/5

Pas Q TripAdvisor review

Always enjoy it here at The Pullman. This time around I met a man called Tarik who works for the company. He was super helpful and friendly when it came to making sure everything was right for the family. It makes a difference. Thanks and we’ll be back.

Dear Pas Thank you for taking the time to review your stay with us Really appreciate your kind words about Tarik which I will ensure are shared with him. We look forward to welcoming you back kind regards Neil Brailsford General Manager

Fantastic

TripAdvisor rating 5.0/5

patsy k Couples - TripAdvisor review

My husband and I stayed at your hotel again from the 15th April for 3 days we had a lovely time as always. We were greeted by the lovely Paige who went above and beyond to make us welcome, she is such a lovely person also roni from the restaurant always makes us very welcome, and the bar staff always with a smile. Always love to come back we are coming back on the 25th October for 3 days if not before, so see you all soon. From patsy x

Patsy Firstly thank you for your loyalty to the hotel which is truly appreciated So pleased you had another good stay and Paige and Roni in particular look after you - I will ensure your kind words are shared with them We look forward to welcoming you back in October kind regards Neil Brailsford General Manager

Room comfortable, breakfast terrible

TripAdvisor rating 3.0/5

Elizabeth D Couples - TripAdvisor review

Visited as had tickets for a show at the arena. Checkin efficient. Evening Restaurant food good and could choose between bar menu and restaurant menu. Room very comfortable with large bed, clean and modern amenities. Following the show, the bar was absolutely packed - huge bar queue and standing room only- for the ‘flagship’ hotel linked to the arena this area is really not big enough or staffed efficiently. Breakfast was terrible. Had to queue for over 15 minutes for a table and , when we were taken through, the restaurant was half empty! Hot drink order taken but didn’t arrive until we’d finished the breakfast, no plates available, no granola and a very untidy cold breakfast collection. Fresh fruit was not fresh (dry, bendy melon!!) and the waffle was so stale it shattered into crumbs. Hot food selection fairly good and definitely the best part. Toast bread was very stale with only white bread available. A real disappointment following other reviews/photos. Wouldn’t recommend and won’t stay again.

Dear Elizabeth Thank you for taking the time to review your stay with us here at Pullman Liverpool. I am sorry to read there were a few areas of your experience that were not to our usual high standards for which I sincerely apologise Your feedback will be discussed with the team so we can address the short falls and I do we will get the opportunity of restoring your faith in the future. kind regards Neil Brailsford General Manager

Seems to be slipping

TripAdvisor rating 3.0/5

Lee C Couples - TripAdvisor review

Having been 3 times before the Pullman was always our Go To hotel, however a few things have spoilt our views, The first room we were put into the TV didn't work, the guy who came up was lovely, as are most of the staff, but admitted he didn't know what was wrong and would see what to do, I know it's only the TV but I like it on while in the room, a few minutes later he called to say we could swap rooms, all good. The room was a few doors down and seemed Fine . Once in we noticed how unclean it was , not just dusty everywhere but things left on the floor that a simple once over with a hoover would have solved, the bin had all rubbish around it and we found allsorts of general rubbish around the bed etc. Other things that seemed to have changed were no sky sports on the TV, weve always had that but now it's mysteriously been removed again not a biggie but still a shame, we also found the pillows a bit strange and no extra pillows or alternatives in the cupboard, premier inn offers extra , but not the 4 star Pullman,made sleeping very uncomfortable, as one pillow rock hard and the other , a huge square thing , very very fluffy, pity there wasn't options . Lastly and I know it's not the hotels fault but noisy ignorant drunk folk at all hours shouting down the corridors , maybe signs up asking people to be considerate to others or a mention in the help guide. Overall this hotel wasn't cheap and we probably would have had better sleep in a cheaper place. Not sure if I'll be back for a fifth visit as this really didn't live up to expectations this time.

Dear Lee Thank you for your review and my apologies there were elements of your visit that were not to the level you have experienced before. I will be ensuring you feedback is discussed with the team so we can address and ensure we deliver a consistently high experience I do hope we will be able to welcome you back for your fifth stay and restore your faith In the meantime my apologies again. kind regards Neil Brailsford General Manager

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Other web-users rate our hotel

  • 1,563 reviews 9.5/10 Location
  • 2,440 reviews 8.7/10 Room
  • 2,302 reviews 9.3/10 Service
  • 17 reviews 7.1/10 WiFi
  • 997 reviews 8.6/10 Comfort
  • 988 reviews 8.4/10 Breakfast
  • 909 reviews 7.4/10 Cleanliness
  • 554 reviews 7.6/10 Food

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