Fairmont Orchid - Hawaii 5 stars

Customer review rating (ALL Rating) 4.6/5 2,565 reviews

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Description

Hotel extras

  • 10,000 square foot oceanfront pool

  • Tranquil lagoon with white sand beach and shallow water

  • Five restaurants, including oceanfront sunset dining

  • Beach club with water sports and cultural activities

  • Spa Without Walls featuring outdoor treatment spaces

Our accommodation(s)

Hotel location

Fairmont Orchid - Hawaii

1 North Kaniku Drive, Kohala Coast
96743 HAWAII
United States

GPS:19.951222, -155.859672

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Your meetings and events

Room descriptions and layouts

meeting room

From 1 to 1,178 

attendees

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  2,565 reviews

TripAdvisor Rating  4.5/5  5,951 reviews

Certificate of excellence 2023

The Fairmont Orchic is a gem of a resort spot.

TripAdvisor rating 5.0/5

Ron1224 TripAdvisor review

Wonderful time at the Fairmont Orchid. From the very friendly, welcoming staff, to the location and beauty/cleanliness of the grounds, this made for a wonderful vacation.

Well Located

Customer review rating 5.0/5

Tomohiro T. Business - Confirmed reviews ALL

I enjoyed with good located. Especially, beautiful beach, best viewing, fresh air, etc...

Dear Mr. T., Thank you for sharing your experience with us! We're delighted to hear that you enjoyed your stay with us and found our location to be especially appealing, with its beautiful beach, great views, and refreshing air. Your perfect ratings for various aspects of your stay, including arrival and check-in, accommodation, Wi-Fi, breakfast, team service, check-out, cleanliness, and sustainable development initiatives, are greatly appreciated. It's wonderful to know that we were able to meet your expectations and provide you with a seamless and enjoyable experience throughout your time with us. Thank you for your recommendation, and we look forward to welcoming you back for another excellent stay in the future! With warm aloha, Barbie Nakamura Director of Quality

well located

Customer review rating 3.0/5

Anonymous Couples - Confirmed reviews ALL

We stayed at this property for personal time off as well as business trip- and checked in multiple rooms as a result of that. The rooms were not 100% cleaned having dust balls in the corner of the room- bathroom not clean- urine marks under the toilet seat. Room 2311 had bugs (worms) at the corner of the both sinks when we checked in. House keeping was notified and cleaned up. However the worms kept appearing at the same location. I do believe that the were coming from behind the mirror in the bathroom. It was very uncomfortable and unpleasant to see.

Fun time

Customer review rating 3.5/5

Anonymous Couples - Confirmed reviews ALL

The noise on our deck made it unusable, maybe from heating the pool or for the 2 restaurants & coffee shack. Not knowing that the breakfast buffet closed as we finished our massages was disappointing, otherwise we loved it!

Dear Ms. R., Thank you for choosing to stay with us and for sharing your feedback. We're glad to hear that overall, you had a fun time during your stay, and we appreciate your positive comments about our team members and the cleanliness of our property. We apologize for the inconvenience caused by the noise on your lanai and the unexpected closure of the breakfast buffet. Your feedback is valuable, and we will address these issues to ensure a more enjoyable experience for our guests in the future. We take our guest feedback seriously, be assured that your feedback is helpful for us as we strive to improve all aspects of our guest experience. Should your travels bring you back to our resort, we hope to provide you with a more seamless experience. With warm aloha, Barbie Nakamura Director of Quality

Great location and friendly staff

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

Stayed for 9 nights across two rooms. Always appreciate the location, staff, nice grounds, lovely pool and beach.

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Other web-users rate our hotel

  • 475 reviews 8.9/10 Location
  • 926 reviews 7.4/10 Room
  • 1,417 reviews 8.6/10 Service
  • 12 reviews 6.1/10 WiFi
  • 772 reviews 8.6/10 Amenities
  • 407 reviews 9.2/10 Beach
  • 263 reviews 8.9/10 Pool
  • 236 reviews 6.1/10 Cleanliness

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