Fairmont San Francisco 4 stars

Customer review rating (ALL Rating) 4.3/5 3,871 reviews

Fairmont San Francisco - Image 1
Fairmont San Francisco - Image 2
Fairmont San Francisco - Image 3
Fairmont San Francisco - Image 4
950 Mason Street, 94108 SAN FRANCISCO, United States

Description

Hotel extras

  • One of San Francisco’s most iconic luxury hotels, famed for impeccable, attentive service

  • Located in vibrant Nob Hill, near the Financial District, Chinatown and the Embarcadero

  • Lavishly appointed rooms and suites, most with sweeping views

  • Fine dining at the elegant Laurel Court and Polynesian-fusion cuisine at the Tonga Room

Our accommodation(s)

Hotel location

Fairmont San Francisco

950 Mason Street
94108 SAN FRANCISCO
United States

GPS:37.792581, -122.410513

Telephone
Fax +1 415-772-5013

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Your meetings and events

Room descriptions and layouts

22 

meeting rooms

From 1 to 1,368 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

  • This hotel is not suitable for your event?

    Look for another hotel

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  3,871 reviews

TripAdvisor Rating  4.5/5  5,114 reviews

Horrible from beginning to end

TripAdvisor rating 1.0/5

Kelly G TripAdvisor review

What a disaster. We travel often and always book luxury hotels. This place is overrated and overpriced - surviving on an old and out dated reputation. We checked in to a very dirty, loud and outdated guest room: filthy carpet, dusty windows and surfaces, and you could hear everything through the paper-thin walls. The elevators were broken, the line to check in was a 25 minute wait with one front desk agent servicing everyone. Our experience only got worse. We ordered room service and figured a “luxury hotel” like the Fairmont would have decent quality food in house - it couldn’t have been worse. I am not exaggerating by saying DiGiorno frozen pizza would have been significantly better than the pizza they served us. The rest of the food was equally gross. We got terrible sleep in the loud and uncomfortable room and actually couldn’t wait to checkout. As we left, the valet brought our car up in the pouring rain and parked it out in the open where we got soaked getting into it. We left in a rush and when we got home we found significant damage on our previously spotless and garage kept brand new car. Fairmont referred us to some shoddy third party company called propark (who they contract with to park your car). They promptly denied our claim and never sent a letter or called us to notify us of the denial. I only discovered that the claim had been denied after contacting the Fairmont weeks later. If you ever stay here I’d suggest you take a video and pictures of your car before you check in and before you leave the property. Because they are not trustworthy, honest or professional with guest’s vehicles. I witnessed them recklessly whipping vehicles around a parking garage and speeding around city streets. I complained to an executive assistant named Kendra who was very unhelpful and took precisely zero responsibility or accountability for the damage. She refused to follow through with a phone call as she had previously promised and would only communicate by email. She “encouraged” me to file a claim with my own insurance - I was actually very shocked and surprised and the total lack of customer service from a “high end” expensive luxury hotel like this. The whole experience from start to finish was substandard. The people who work at this property and more importantly those who manage them need training and education. There are PLENTY of better hotels in San Francisco. Save your time and money and yourself from the potential stress of dealing with issues like the ones I’ve experienced. None of which should have ever happened at an expensive luxury hotel.

Great stay in a landmark hotel

TripAdvisor rating 5.0/5

Konstantin R TripAdvisor review

The hotel is beautifully decorated with classic and modern art and of course pictures showcasing its long and glorious heritage. You feel like you’re taking a trip back in time! The rooftop garden is beautiful with a great view of landmark SF buildings. The restaurant staff provide great service and nice little touches with treats from the waiters and the chefs. I highly recommend it and my family will not allow me to book a different hotel when we go to San Francisco.

Hello Dangler, Thank you for your kind words! Reviews like these remind us so much of why we love our jobs. We are happy that you enjoyed your stay, and we do hope to see you again in the near future! Best, Lucas Yeh Front Office Manager

Customer review rating 5.0/5

G. J. Families - Confirmed reviews ALL

In San Francisco from April 2nd checking out April 6th for a brief vacation

Dear J. G., We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lucas Yeh Front Office Manager

great stay at the Fairmont SF

Customer review rating 4.5/5

Bhc Couples - Confirmed reviews ALL

Our stay exceeded our expectations. From the first interaction with the bellman through the registration, concierge, room attendants and restaurant everything was outstanding. Great location with easy access to all cable cars, interesting historical insights throughout the hotel and the harbor view from the tower, we were very pleased.

Dear BHC, Thank you for sharing your positive experience at Fairmont San Francisco. We are delighted to hear that your stay exceeded your expectations and that you enjoyed our outstanding services and amenities. Our team takes pride in providing exceptional hospitality to all our guests. We are glad you appreciated the historical insights and the beautiful harbor view from the tower. We look forward to welcoming you back for another great stay. Warm regards, Fairmont San Francisco

Great hotel but in need of some TLC

Customer review rating 2.0/5

Anonymous Families - Confirmed reviews ALL

Love the location and the hotel is beautiful old school San Francisco. I have an extreme mold allergy and the first 2 rooms we were given had very bad mold in the bathroom that was prevalent as you walked in. They accommodated us and moved us down the hall. The breakfast was good, but the waitstaff while friendly was really slow and understaffed (waiting for an hour for food each meal and was very overpriced $100 for each meal and we did not even order full meals). Staff nice and accommodating and I imagine Covid hit them hard. I hope they can keep it going. The bar downstairs is a fun classic.

Dear Guest, Thank you for sharing your feedback about your recent stay at Fairmont San Francisco. We are pleased to hear that you enjoyed the hotel's beautiful old-school charm and prime location. We sincerely apologize for the inconvenience you experienced with the mold in the initial rooms and the slow service during breakfast. Please rest assured that we have taken note of your comments and will address these issues with the relevant teams. Our team strives to provide a seamless experience for all our guests, and we appreciate your understanding during these challenging times. We are glad to hear that our staff were accommodating, and we hope to have the opportunity to welcome you back for an improved stay. Warm regards, Fairmont San Francisco

In partnership with TripAdvisor

Other web-users rate our hotel

  • 803 reviews 8.8/10 Location
  • 2,028 reviews 7.1/10 Room
  • 1,882 reviews 7.7/10 Service
  • 107 reviews 6.1/10 WiFi
  • 789 reviews 7.6/10 Vibe
  • 745 reviews 7.6/10 Amenities
  • 485 reviews 5/10 Cleanliness
  • 445 reviews 4.1/10 Value

Powered by Trustyou

Our other establishments nearby