Raffles Jakarta 5 stars

Customer review rating (ALL Rating) 4.8/5 1,915 reviews

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Description

Hotel extras

  • Raffles Room starting at 60 m², with separate living area and legendary Raffles butler service

  • The Dining Room speaks to the imagination creating a culinary pièce de résistance

  • Located in Mega Kuningan central business district

  • Facilities include outdoor jogging track, gym, kids club and award-winning Raffles Spa

Our accommodation(s)

Hotel location

Raffles Jakarta

Ciputra World 1, Jl Prof Dr Satrio Kav 3 5
12940 Jakarta
Indonesia

GPS:-6.224434, 106.824064

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Your meetings and events

Room descriptions and layouts

meeting rooms

From 1 to 3,000 

attendees

Configuration is not available for these requirements
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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  1,915 reviews

TripAdvisor Rating  5.0/5  2,511 reviews

Certificate of excellence 2023

Raffles Jakarta Hospitality is Second to None

TripAdvisor rating 5.0/5

DrJCGlobal TripAdvisor review

I have stayed at Raffles Jakarta consistently for almost two years now. The main reason why I make Raffles Jakarta my second home is simply the hospitality and the people. I have travelled to so many cities around the world and have stayed at many luxury hotels - but nothing is like Raffles Jakarta. The attentiveness and the kindness of the staff is second to none. I give 5 star ratings to staff members of Arts Cafe, Gym, Raffles Club, Concierge, Front Desk, and Housekeeping. Keep up the great work!

It's like my second home.

TripAdvisor rating 5.0/5

Yang Boon Q TripAdvisor review

Homely and Excellent services throughout. They always remember and will prepare 2 cups of hot Jamu (Indonesia traditional health drink) for my breakfast. Special thanks to Gym Instructor Yanis for his attention to personal details and amazing stretches. The entire hotel crew are friendly and sincere and have always made me feel at home.

Hugely enjoyable experience.

TripAdvisor rating 5.0/5

adrianmP7207PJ TripAdvisor review

Worth its ‘luxury hotel’ designation, Raffles Jakarta delivers everything one would expect in terms of facilities and comfort: but the service is what stands out, kind and attentive and very efficient. Good restaurant, the stylish ‘Writers’ Bar’ and convenient poolside cafe.

Dear Mr. Howard, Thank you for gracing us with your excellent feedback following your recent stay at Raffles Jakarta. We are delighted to hear that your experience with us was delightful and lived up to the expectations of a luxury hotel. At Raffles Jakarta, we take immense pride in providing our guests with a haven of comfort where every aspect of their stay exceeds their expectations. We truly appreciate your kind words regarding our facilities, including the stylish The Writers Bar, our poolside cafe, and the delectable dining options at our restaurant. We are thrilled that you found these amenities to your satisfaction and that they made your stay even more memorable. Moreover, it warms our hearts to learn that our service left a lasting impression on you. Our team members strive to ensure every guest feels valued, cared for and attended to with kindness and efficiency. Your recognition of their efforts is a testament to their dedication to providing exceptional guest experiences. At Raffles Jakarta, we consider our guests not just visitors but cherished extended family members. Your feedback fuels our commitment to excellence, and we are grateful for the opportunity to have hosted you. We eagerly await the pleasure of welcoming you back for another unforgettable experience at Raffles Jakarta, where the warmth of our hospitality awaits your return. Warm regards, Rhany Guest Experience Manager

Great attention to customer needs

TripAdvisor rating 5.0/5

Rissa C TripAdvisor review

This was one of my busiest trips but it was made very pleasant because the butler and team were very attentive to what I needed during my stay, even reminding me that I could prebook transportation and takeaway meals. I really appreciate all of that!

Dear Ms. Rissa, Thank you immensely for taking the time to share your recent experience at Raffles Jakarta on TripAdvisor. We are thrilled to hear that despite your busy trip, our team, especially our dedicated butler service, enhanced your stay with their exceptional attention to detail and proactive assistance. It brings us immense joy to know that we can anticipate your needs and provide you with a pleasant and comfortable experience throughout your time with us. Your kind words about our team's attentiveness and efforts to ensure your convenience, from offering transportation arrangements to takeaway meal options, truly warm our hearts. These personalized touches set us apart and create memorable experiences for valued guests like yourself. Raffles Jakarta is committed to providing exceptional service and ensuring every guest feels cared for and valued. Your feedback is a testament to our dedication, and we are incredibly grateful for your recognition. We sincerely appreciate your patronage and look forward to welcoming you back for another memorable stay shortly. Until then, please do not hesitate to contact us if there is anything else we can assist you with. Warm regards, Rhany Guest Experience Manager

Very good experience

TripAdvisor rating 5.0/5

natalia n TripAdvisor review

Attentive therapist Indah. Smells good. Good equipment. Friendly front office. Everything good. Member accor got 15% discount and resident. Will come back when i visit jakarta. Thank you Mba Indah. Delightful experience. See you again.

Dear Ms. Natalia, Thank you for sharing your delightful experience with us on TripAdvisor. It brings us immense joy to hear that you had an excellent experience during your recent visit to Raffles Jakarta. We are thrilled to learn that you enjoyed the attentive service provided by our therapist, Indah. We truly appreciate your kind words acknowledging her dedication to ensuring your comfort. We will pass along your compliments to her, as recognizing her efforts means the world to us. It's wonderful to know that you found our facilities well-equipped and that you were pleased with the friendly service from our front office team. We strive to create an environment where every guest feels welcomed and valued, and we are glad to have met your expectations in this regard. As an Accor member, we are pleased you could take advantage of the exclusive benefits, including the 15% discount on Spa Treatment. We look forward to welcoming you back on your next visit to Jakarta and providing another delightful experience. Thank you once again for choosing Raffles Jakarta. We look forward to having the pleasure of hosting you again soon. Warm regards, Rhany Guest Experience Manager

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Other web-users rate our hotel

  • 269 reviews 9/10 Location
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  • 295 reviews 9.7/10 Vibe
  • 255 reviews 8.8/10 Breakfast

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