Pearl Valley Hotel by Mantis 4 stars

Customer review rating (ALL Rating) 4.5/5 101 reviews

Pearl Valley Hotel by Mantis - Image 1
Pearl Valley Hotel by Mantis - Image 2
Pearl Valley Hotel by Mantis - Image 3
Pearl Valley Hotel by Mantis - Image 4
R301 Wemmershoek Road, 7646 PAARL, South Africa

Description

Hotel extras

  • Award Winning Golf Course

  • Salon and Spa

  • Well-equipped fitness center

  • 2 outdoor swimming pools

  • Proximity to the Cape's Winelands

Our accommodation(s)

Hotel location

Pearl Valley Hotel by Mantis

R301 Wemmershoek Road
7646 PAARL
South Africa

GPS:-33.82301, 18.987702

Telephone

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Your meetings and events

Room descriptions and layouts

1 

meeting room

From 1 to 0 

attendees

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  • ft / sq ft
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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  101 reviews

TripAdvisor Rating  4.5/5  83 reviews

Great stay but access control ….

TripAdvisor rating 4.0/5

NelusR Business - TripAdvisor review

I have stayed here before, reviewed the hotel, and this is a followup on other experiences. Not all is great. Complain portion at the bottom. Gym: Top facilities for a hotel gym. Everything you need in a gym. Backs Restaurant: Great little restaurant if you have a short stay (less than 5-days). Would be great for a “larger” menu offering at breakfast. Only a couple of options. But food overall good. Unfortunately the main restaurant is closed for renovations and that puts pressure on “Backs” yet again for dinner options. Still good food but limited menu. Entrance to the estate: Ridiculous! It is a time consuming exercise. Stop, where you going? cell phone number, scan driving licence and disc. Such a terrible process. For a world class resort, your systems must surely be able to cater for one code (entrance and exit) during your stay. You know when we depart so why not give one code for entrance and exit during this time? Don’t say it is for security and my (and residents) safety. Security should always be a priority but this is just a bad and inconvenient process. I stayed for 3-weeks and to follow this every time, twice a day, is just ridiculous. There is better ways! Unfortunately the complaints about the access procedure has been coming for years (as I read the reviews) and still it has not changed. Golf: Would still like to play (and review) but not at the requested rate. I have played at many other courses (of same quality) and they are just as good and exclusive but not this expensive. But Still a great stay Will go back

Excellent facilities

Customer review rating 4.5/5

Anonymous Friends - Confirmed reviews ALL

Unfortunately the weather stopped a lot of activities. But we had a great time. Restaurant bars etc very good. accommodation very good.

Allocated rooms were very badly located.

Customer review rating 2.0/5

Anonymous Families - Confirmed reviews ALL

I had this discussion with the reception staff on the day of departure. I was very disappointed with the allocated rooms. I booked two rooms well in advance for a special occasion. Both rooms had a direct view onto the 'unofficial parking lot' created right outside the units. Visitors parked there as well as the delivery vehicles. People passing right by your room the entire time; either families or delivery people with packages. We never had one minute of privacy. I took pictures of the garden services setting up their base right in front of our unit while we were having coffee outside. It was supposed to be a nice time with my family, but this spoiled the experience for me.

Wonderful Rooms and facilities.

Customer review rating 5.0/5

Heinrich Families - Confirmed reviews ALL

Fantastic service and extremely helpful staff !

Dear Kristian W., We very much appreciate your comments regarding your stay at the Pearl Valley Hotel by Mantis. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mynhardt de Jongh General Manager

Beautiful and scenic venue.

Customer review rating 4.5/5

Sumi Families - Confirmed reviews ALL

The accommodation was very comfortable and clean. Would have scored a 10 but the BACS coffee shop close to the units was not that great with availability of food. It was also very busy and staff appeared not to be able to cope

Dear Sumithi S., We very much appreciate your comments regarding your stay at the Pearl Valley Hotel by Mantis. It is always a pleasure to receive positive feedback. I will share your comments with our team. i have also shared your comments with regards to Back's restaurant with the owners of the restaurant in order for them to make the necessary arrangements and increase their output in order to ensure all guests satisfaction levels are met. I do apologise for any inconvenience caused during your stay. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mynhardt de Jongh General Manager

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Other web-users rate our hotel

  • 107 reviews 9.4/10 Location
  • 228 reviews 8.4/10 Room
  • 190 reviews 6.8/10 Service
  • 118 reviews 9.5/10 Comfort
  • 76 reviews 7/10 Cleanliness
  • 50 reviews 6.9/10 Breakfast
  • 38 reviews 4.7/10 Value
  • 14 reviews 10/10 Wellness Area

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