Mercure Hotel Hamburg City 4 stars

Customer review rating (ALL Rating) 4.4/5 2,615 reviews

Mercure Hotel Hamburg City - Image 1
Mercure Hotel Hamburg City - Image 2
Mercure Hotel Hamburg City - Image 3
Mercure Hotel Hamburg City - Image 4
Amsinckstr. 53, 20097 HAMBURG, Germany

Description

Hotel extras

  • Right across the street from the Harry Potter Theater

  • Spacious rooms (approx. 258-474 sq. ft.) in Superior, Privilege and Junior Suite categories.

  • Business and family hotel with ample parking and parking garage spaces.

  • New work meeting and event area with the latest lighting equipment for your creative events.

  • Central location near hotspots e.g. HafenCity, Landing Bridges, city center, theater and more!

Our accommodation(s)

Hotel location

Mercure Hotel Hamburg City

Amsinckstr. 53
20097 HAMBURG
Germany

GPS:53.545363, 10.0173

Telephone
Fax +49 40 23638155

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

PIER - 1163

Moin and Ahoy in the PIER - 1163 Bistro. At dawn, when the port is resting, you can find the right mooring place. Hamburg tradition meets intl. classics, fresh-innovative-Hanseatic Hiss the sails.

Your meetings and events

Room descriptions and layouts

9 

meeting rooms

From 1 to 120 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

  • This hotel is not suitable for your event?

    Look for another hotel

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  2,615 reviews

TripAdvisor Rating  4.0/5  1,036 reviews

Nice Hotel and friendly personnel

Customer review rating 4.5/5

Axel H. Families - Confirmed reviews ALL

The stay was good in general and the breakfast very good as usual, the room upgrade was appreciated of course, the only downside was that the "Softeis" voucher for the kids was completely useless as their was no ice machine available at all, this resulted in quite some frustration of the kids.

Good stay.

Customer review rating 4.5/5

Alex. B. Friends - Confirmed reviews ALL

Very helpful and friendly staff. Hotel clean and well maintained. No tea/coffee machine in room and €4.50 for a bottle of water in minibar is a bit expensive. 15 minute walk from major public transport network so rest of city easily accessible.

Dear Mr B., Thank you very much for your very positive review and for taking the time to do so. We have passed on your kind appreciation of our staff to all employees. Positive feedback is always a great motivation! We are very pleased to read that you were satisfied with our location and our service. The entire city team sends you kind regards and looks forward to welcoming you back soon. Best regards Thomas Buch Duty-Manager

No room services

Customer review rating 2.5/5

Anonymous Friends - Confirmed reviews ALL

The dtay was ok and location not bad but we stayed 3 noghts and pnly once room service made a bed and that’s it.

Dear Lucio Isaias I., The team at the Mercure Hotel Hamburg City would like to thank you very much for taking the time to write to us after your stay and deeply regrets that the services we provided did not meet your expectations. We sincerely apologize for the inconvenience caused. We have forwarded your reference to our room cleaning service to the responsible departments and management. We generally clean the rooms every two days, but it is possible to receive free daily room cleaning. We actually should have pointed this out to you when you arrived...! We assume that this did not happen. All employees in the reception department will be made aware of this again. The hotels under the “Mercure” brand do everything they can to offer every guest the best possible quality of service at every stay. Your opinion is therefore of the greatest interest to us. The entire team at Mercure Hotel Hamburg City would love an opportunity to prove to you that we have learned and improved! That's why we hope to welcome you as our guest again soon. Sincerely, Thomas Buch Duty-Manager

Customer review rating 3.0/5

Anonymous Solo - Confirmed reviews ALL

The location was not terrible (between railways and roadways). The room was cold. The restaurant didn't serve hot meals because the kitchen would have been closed despite the fact that the order was made before the closure hour. No alternative was offered. Due to the surroundings of the hotel, it was difficult to go out late in the night to eat something. I was said that the problem would be solved the next day. Too late as I checked out the next day. It was not really terrible.

Dear Benedicte C., The team at the Mercure Hotel Hamburg City would like to thank you very much for taking the time to write to us after your stay and deeply regrets that the services we provided did not meet your expectations. We sincerely apologize for the inconvenience caused. We have forwarded your comments regarding our restaurant operations to the responsible departments and management. Any impression of unprofessionalism reflects on the entire workforce and the “Mercure” brand! That's why your feedback is so important to us. The entire team at Mercure Hotel Hamburg City would love an opportunity to prove to you that we can learn and improve! That's why we hope to welcome you as our guest again soon. Sincerely, Thomas Buch Duty-Manager

Customer review rating 2.0/5

Maria Families - Confirmed reviews ALL

There was no coffee machine in the room, despite the photo. We specified in the booking that we need a crib, but it wasn't ready on time.

Dear Barbara T., The Mercure Hotel Hamburg City team would like to thank you very much for taking the time to write to us after your stay and deeply regrets that the services we provided did not meet your expectations. We sincerely apologize for the inconvenience caused. Your comments regarding the unprepared crib have been forwarded to the appropriate department. Likewise your complaint about the missing coffee machine. We will investigate these things! Mercure brand hotels do everything they can to offer every guest the best possible quality of service at every stay. Your opinion is therefore of the greatest interest to us. Our team at Mercure Hotel Hamurg City would love an opportunity to prove to you that we have learned and improved! That's why we hope to welcome you back as our guest soon. Best regards Thomas Buch Duty-Manager

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Other web-users rate our hotel

  • 1,162 reviews 8.4/10 Location
  • 1,754 reviews 7.5/10 Room
  • 1,573 reviews 8.2/10 Service
  • 20 reviews 8/10 WiFi
  • 1,321 reviews 8.5/10 Breakfast
  • 778 reviews 7.9/10 Cleanliness
  • 461 reviews 9.1/10 Vibe
  • 452 reviews 3/10 Value

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