Mövenpick Hotel Auckland 5 stars

Customer review rating (ALL Rating) 4.4/5 2,781 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • ALLSAFE accredited

  • BODA restaurant & bar with harbour and city views

  • Chocolate Hour for Guests

  • Downtown location next to Commercial Bay shopping

  • Seven contemporary conference spaces

Our accommodation(s)

Hotel location

Mövenpick Hotel Auckland

8 Customs Street East
1010 AUCKLAND
New Zealand

GPS:-36.844596, 174.767113

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Your meetings and events

Room descriptions and layouts

meeting rooms

From 1 to 200 

attendees

Configuration is not available for these requirements
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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  2,781 reviews

TripAdvisor Rating  4.5/5  854 reviews

Customer review rating 5.0/5

Anonymous Solo - Confirmed reviews ALL

Staff were helpful and friendly. Rooms were clean and comfortable. Very happy with my stay thank you.

Would not stay again - room was noisy and did not enable sleep once people in the rooms above woke up

Customer review rating 1.5/5

C A. Business - Confirmed reviews ALL

Checked in and staff were amazing - polite helpful and really nice Likewise on check out friendly and efficient Sadly the room was not up to standard. During the night from around 4am I heard at the head of my bed water rushing through pipes from the floors above. This lasted until I thought there is no point trying to sleep Something with the plumbing but my room was one if the worst I have stayed in from a disturbance perspective No fault of the staff who were top class

Dear Craig Graham A. Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. Please know that we appreciate and take all the feedback you provided on board and as a team, we will work and reflect to improve our service delivery. Sincerely, Sean Slattery Hotel Manager

Nice stay

TripAdvisor rating 5.0/5

kwest56 TripAdvisor review

Location was great, one block from the harbor; room was comfortable and spacious; good shower, breakfast was delicious with a good assortment of items. Only negative was that our paid reservation for early check in wasn’t available at the time but they did accommodate us by deducting the cost from our bill and we were able to check in an hour and a half later.

Kia ora Kwest56 Thank you for your top review! Sorry we couldn't accommodate your early check in, it is subject to availability but thankfully it wasn't too long before we got you to your room. We hope to see you again in the future. Ngā mihi Sean Slattery

Great central spot

Customer review rating 4.5/5

Jim Business - Confirmed reviews ALL

Excellent checkin service, sorted out last minute changes in booking, very courteous and helpful. Hotel is clean, fresh, well appointed and has all you need for a city stay.

Dear James R., We very much appreciate your comments regarding your stay at the Mövenpick Hotel Auckland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sean Slattery Hotel Manager

Spot on!

TripAdvisor rating 5.0/5

Jomebr Friends getaway - TripAdvisor review

From the moment I was greeted at check in, until the moment I checked out, this stay was perfect. The staff were all welcoming and friendly, and my room was perfect. The mattress toppers ensure a great nights sleep. The hotel bar/restaurant on the top floor had amazing views, and the prices were actually cheaper than most venues around the Viaduct Harbour Precinct. Will I stay here again, a resounding yes, would I recommend this hotel, also a resounding yes.

Kia ora Jombr Thank you for your fantastic review and I will be sure to share it with the team. We hope to see you again in the future. Ngā mihi Sean Slattery

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Other web-users rate our hotel

  • 1,138 reviews 9.4/10 Location
  • 1,537 reviews 7.7/10 Room
  • 1,464 reviews 8.3/10 Service
  • 80 reviews 2.5/10 WiFi
  • 716 reviews 5.1/10 Comfort
  • 602 reviews 7.5/10 Food
  • 489 reviews 8/10 Cleanliness
  • 342 reviews 6.9/10 Breakfast

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