Sofitel Queenstown Hotel and Spa 5 stars

Customer review rating (ALL Rating) 4.4/5 603 reviews

Sofitel Queenstown Hotel and Spa - Image 1
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Description

Hotel extras

  • Central location in town

  • Award-winning day Spa

  • 2 stylish meeting spaces

  • Luxury done with French zest

Our accommodation(s)

Hotel location

Sofitel Queenstown Hotel and Spa

8 Duke Street, PO Box 1797
9300 QUEENSTOWN
New Zealand

GPS:-45.031318, 168.658901

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Your meetings and events

Room descriptions and layouts

meeting rooms

From 1 to 90 

attendees

Configuration is not available for these requirements
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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  603 reviews

TripAdvisor Rating  4.5/5  1,959 reviews

Certificate of excellence 2023

Great hosting, location perfect

Customer review rating 5.0/5

Happy A. Couples - Confirmed reviews ALL

The service is fantastic and everyone is helpful. I recommend anyone who truly loves to relax in a location that's walkable to cbd, this is the perfect Hotel to stay at and is truly a 5 star.

Well located, good service

Customer review rating 4.5/5

Annie L. Couples - Confirmed reviews ALL

The receptionist always greeted to the guests when we entered to the hotels. Also, they were willing to help us when we have some questions about our tours.

Bonjour Annie L., We very much appreciate your comments regarding your stay at the Sofitel Queenstown - Hotel & Spa. We are delighted to hear that you found our hotel to be well located and that you received good service from our team. Our receptionists take great pride in providing a warm welcome to all our guests, and it's wonderful to hear that their efforts made a positive impression on you. We're also pleased to know that our team was helpful in providing information and assistance regarding your tours. Ensuring our guests have a smooth and enjoyable stay is always our top priority. We appreciate your kind words and hope to have the pleasure of welcoming you back to our hotel in the future. If there's anything else we can do to make your next stay even more memorable, please don't hesitate to let us know. Kind Regards, Pradnya Lohate Front Office Manager

Excellent Hotel in the heart of QT

Customer review rating 5.0/5

Maree Couples - Confirmed reviews ALL

Everything was great- the staff we both found were exceptional

Bonjour Maree, Thank you so much for taking the time to share your feedback with us. We're thrilled to hear that you enjoyed your stay at our hotel and that our exceptional staff contributed to making your experience memorable. We appreciate your constructive feedback regarding the renovation. Very excited to share that we did partial refurbishments last year where we renovated one floor and we are doing one more starting next month! Regarding sustainable development initiatives, we're delighted that you're satisfied with our efforts. Sustainability is a core value for us, and we strive to minimize our environmental impact wherever possible. We're particularly pleased to hear that you appreciate our approach to reducing single-use plastics, such as with our water bottle initiatives. Your support in this area is incredibly valuable, and it motivates us to continue our efforts towards a more sustainable future. Once again, thank you for choosing to stay with us, and we hope to welcome you back soon for another fantastic experience. Kind Regards, Pradnya Lohate Front Office Manager

Perfect location

Customer review rating 4.5/5

Susa Couples - Confirmed reviews ALL

The Sofitel is in the middle of Qtown so we never had to drive in town. We walked to restaurants, parks, Laundromat! A fire alarm caused by the restaurant had is evacuate the building at 9:15 pm for half an hour. The hotel needs to position someone on the 2nd floor to point out the steps when the all clear is given. They are impossible to find. Pillows were good. Shower worked well with good water pressure.

Bonjour Susan, Thank you for taking the time to share your experience at Sofitel Queenstown Hotel & Spa. We are delighted to hear that you found our location to be convenient and that you were able to explore Queenstown without the need for transportation. We sincerely apologize for the inconvenience caused by the fire alarm during your stay. The safety and well-being of our guests are our top priorities, and we appreciate your understanding and cooperation during the evacuation. Your feedback regarding the clarity of evacuation procedures on the 2nd floor is duly noted, and we will take immediate steps to improve this aspect of our safety protocols. It's fantastic to hear that you enjoyed the comfort of our pillows and the functionality of our showers. We strive to provide a relaxing and rejuvenating experience for all our guests, and your positive feedback encourages us to continue delivering exceptional service. Once again, we appreciate your valuable feedback and hope to welcome you back to Sofitel Queenstown Hotel & Spa for another memorable stay in the future. Kind Regards, Pradnya Lohate Front Office Manager

Romantic stay

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

Team members at all touch points were extremely attentive

Bonjour Sandra T., Thank you so much for your kind words regarding your romantic stay with Sofitel Queenstown hotel and Spa. We're delighted to hear that our team members were able to provide you with exceptional service throughout your experience. We greatly appreciate you highlighting Dewi from the Sofitel Spa. It's wonderful to hear that Dewi's attentive care contributed to your overall satisfaction. We will certainly pass along your commendation to Dewi and the rest of our team. Thank you again for choosing to stay with us, and we look forward to welcoming you back for another memorable experience in the future. Kind Regards, Pradnya Lohate Front Office Manager

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Other web-users rate our hotel

  • 295 reviews 9.1/10 Location
  • 391 reviews 7.5/10 Room
  • 426 reviews 8.4/10 Service
  • 5 reviews 2.9/10 WiFi
  • 125 reviews 7.7/10 Vibe
  • 115 reviews 7.2/10 Breakfast
  • 99 reviews 6.6/10 Cleanliness
  • 75 reviews 5.2/10 Value

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