Sofitel Xian on Renmin Square 5 stars

Customer review rating (ALL Rating) 4.9/5 59 reviews

Sofitel Xian on Renmin Square - Image 1
Sofitel Xian on Renmin Square - Image 2
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Description

Hotel extras

  • Centrally located within city walls near the bell and drum towers

  • 40,000m² of fountain landscaped garden

  • Enjoy a show at our very own theatre

  • 21 function rooms and a grand theater with 1463 seats

  • 600 available parking space

Our accommodation(s)

Hotel location

Sofitel Xian on Renmin Square

319 Dong Xin Street, Shaanxi
710004 XIAN
China

GPS:34.26509, 108.9578

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Your meetings and events

Room descriptions and layouts

13 

meeting rooms

From 1 to 1,409 

attendees

Configuration is not available for these requirements
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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.9/5  59 reviews

TripAdvisor Rating  4.5/5  3,654 reviews

Looks good from outside but in need of refurbishment inside

TripAdvisor rating 4.0/5

Beng J Couples - TripAdvisor review

The hotel in in good position inside the Xi'an city wall. From outside the exterior is good and still modern looking. But inside the hotel and the room really need total refurbishment, look old and not smelling good. Also the service level is not quite 5 star or frankly speaking chaotic like not well managed. We had not enjoyed staying there at all.

Dear Beng J, Thank you for providing us with the gift of feedback. It has always been our objective to provide guests with a pleasant staying experience. The satisfaction of our guests motivates us greatly, and your constructive comments are the nourishment of our continuous progress. I'm sorry that the service didn't meet your expectation. Would it be possible for me to get some more detailed feedback so that I could investigate and follow up accordingly? Our dedication and efforts will never end. I sincerely wish that we could have the opportunity to show you our improvement in the future. Yours sincerely, Sam Gu Resident Manager

Best of the brand

TripAdvisor rating 5.0/5

MisterAccountant Couples - TripAdvisor review

Together with Qining Sofitel, these would have to be the best of the brand in China. Conveniently located inside the wall on People's Square, it's about a 25 minute walk from either the Bell Tower or the Muslim Quarter. Due to the traffic, a Didi takes about the same time. The hotel staff are friendly and competent and you'll find most are OK with English. The Junior Suite was large, clean and airy with opening windows. Happy Hour from 5 to 7 was a pleasant experience. Breakfas was superb. I'm sorry to have to leave!

Dear Guest, Thank you for your recognition to Sofitel Xi'an on Renmin Square, thank you for providing us with the gift of feedback. It gives us great pleasure to know that you've enjoyed your recent stay with us. It is our tireless pursuit to deliver excellent hotel experience to our guests, we will keep up our dedication and efforts, and we look forward to welcoming you again in the future. Yours sincerely, Sam Gu Resident Manager

Great Location in Xian, with awkward chekin in experience

TripAdvisor rating 5.0/5

GRAMATAN30 TripAdvisor review

A great hotel inside the old city wall. The location was really nice. We stayed two nights there in a junior suite on vacation. The room was large and comfortable, but somewhat dated. Breakfast was good and par for the course for that class hotel in China. The check in experience was somewhat awkward and irritating. Although I booked through Accorhotels website the room with breakfast, the person at the reception insisted that breakfast was not included. I had to open the reservation confirmation email from Accorhotels to show her proof that breakfast was included. That was a strange experience, the fact that their system did not show that breakfast was included with the reservation!

Dear GRAMATAN30, Thank you for choosing Sofitel Xi'an on Renmin Square and providing us with the gift of feedback. Please allow me to apologize for the arrival experience. I have talked with relevant departments for our future improvement. At the same time, thank you for your recogntion to other aspects of the stay. It is our tireless pursuit to strive for excellent hotel experience for our guests, and our dedication and efforts will never stop. We look forward to having the opportunity to welcome you again in the future. Yours sincerely, Vlad Burazor General Manager

Amazing stay

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

Great service. Staff speaks very well English. Very helpful especially Andy Song. Facility well maintained. Quiet place which is not so easy in a big city like Xi'an. We warmly recommend Sofitel on Renmin square.

Dear Mdm. C., We very much appreciate your comments regarding your stay at the Sofitel Xian on Renmin Square. It is our tireless pursuit to make guests feel welcome and heart-warming. I've shared your comments with the whole team, especially with Andy. We all feel very motivated, thank you. Our dedication and efforts will never stop, and we look forward to welcoming you again in the near future. Sincerely, Vlad Burazor General Manager

Pleasant stay

Customer review rating 4.5/5

Ping Families - Confirmed reviews ALL

Staff are friendly and attentive. Will stay again.

Dear Ping, Thank you for choosing Sofitel Xi'an on Renmin Square and providing us with the gift of feedback. It gives us great pleasure to kwow that you've enjoyed your recent stay with us. Your recognition, especially to service, gives us great encouragement and we are deeply appreciative for that. Our dedication and efforts will never stop, and we look forward to welcoming you again in the near future. Sincerely, Vlad Burazor General Manager

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Other web-users rate our hotel

  • 368 reviews 9.4/10 Location
  • 455 reviews 8.4/10 Room
  • 727 reviews 9.4/10 Service
  • 5 reviews 0/10 WiFi
  • 213 reviews 8.4/10 Comfort
  • 207 reviews 8.8/10 Breakfast
  • 183 reviews 9.3/10 Cleanliness

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