Hotel Mercure President Biarritz Plage 4 stars

Customer review rating (ALL Rating) 4.6/5 1,388 reviews

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Description

Hotel extras

  • In downtown Biarritz, so no car is needed for shopping or the Grande Plage!

  • Choose our Privilege Room for an unforgettable Sea View and added amenities

  • Family rooms that can accommodate up to 4 people with 2 bathrooms.

  • Locavore breakfast buffet: Bayonne ham, Gâteau Basque, sheep milk products

  • Near tourist sites: beaches, Musée de la Mer, Le Phare, golf courses, port

Our accommodation(s)

Hotel location

Hotel Mercure President Biarritz Plage

18 Place Georges Clemenceau
64200 BIARRITZ
France

GPS:43.481926, -1.559665

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
Near the property
  • Car park

3 breakfasts

We have 3 healthy options! Enjoy our delicious breakfast buffet starting at 6:30am. Or order continental breakfast to your room instead (10 EUR). If you're short on time, try our Express option.

Your meetings and events

Room descriptions and layouts

meeting room

From 1 to 50 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

  • This hotel is not suitable for your event?

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,388 reviews

TripAdvisor Rating  4.0/5  948 reviews

Certificate of excellence 2023

Well located

Customer review rating 4.0/5

Aline Business - Confirmed reviews ALL

Very central, quiet rooms. View from the 9th floor is fabulous.

Dear Madam, Thank you so much for your kind words regarding your experience at the Hôtel Mercure Président Biarritz Plage. We are delighted to hear that you appreciated your stay. We take pride in being able to offer our customers a unique experience with magnificent views and comfortable accommodations. Thank you again for your feedback. It is greatly appreciated! Hoping to have the pleasure of welcoming you again, Please receive, dear Madam, our sincere thanks. Armel de LAAGE, General Manager

Great Floor Staff, Low stars breakfast, the situation of the car parking unacceptable

Customer review rating 4.0/5

Didier D. Couples - Confirmed reviews ALL

Biarritz is a jewel, and having a 4-star hotel in the center requires the respect of Biarritz citizens, leadership, and customers. I mean that the Mercure President Hotel has to raise the challenge. The service we received at the reception, as well as in our room, was first class. The area of improvement is the breakfast; our advice would be to hire ASAP a 4 Stars Chief who would rebuild the image France portrays in the world regarding preparing and offering food. Next, and not the most difficult as parking is next to the hotel, is making a deal with the parking company so the hotel can offer parking to its customers. Some hotels of this class offer parking to their customers, but even a reasonable cost to the customers would be acceptable.

Dear Sir, Thank you for taking the time to answer the satisfaction questionnaire following your last stay at Mercure Le Président Biarritz Plage. We are sorry to hear that your experience did not meet your expectations. We wish our customers a comfortable experience. We take feedback such as yours very seriously so that we can continue to improve our services. Hoping to keep your confidence and have the pleasure of welcoming you again, Please receive, dear Sir, our sincere thanks. Armel de LAAGE, General Manager

Well located, very nice view

Customer review rating 4.5/5

Bruno J. F. Couples - Confirmed reviews ALL

Great room very comfortable with a fantastic view on the city and the icean

Dear Sir, Thank you so much for your kind words regarding your experience at the Hôtel Mercure Président Biarritz Plage. We are delighted to hear that you appreciated the great room and the fantastic view. We take pride in being able to offer our customers a unique experience with magnificent views and comfortable accommodations. Thank you again for your feedback. It is greatly appreciated! Hoping to have the pleasure of welcoming you again, Please receive, dear Sir, our sincere thanks. Armel de LAAGE, General Manager

not good reception

Customer review rating 1.5/5

Anonymous Friends - Confirmed reviews ALL

there is no coordination between hotel staffs. We had requested 2single beds but when we arrived there was no infomation , the receiption kept saying no information in the system, neither being informed by her colleague and didn't show any responsibility. We started an argument and she proposed the family room which with 1 double bed , 1 sofa bed no sea view which is not a better solution then we had no choice and had to accept the room with a double bed

Dear Madam, Thank you for taking the time to share your valuable feedback regarding your stay with us here at Hôtel Mercure Président Biarritz Plage. We are truly sorry that you experienced a less than satisfactory arrival. We strive to provide a reliable and comfortable guest experience and it is unfortunate that we did not meet your expectations on this occasion. We value customer feedback and will certainly use it as an opportunity to evaluate our service protocols and find ways to improve. Hoping to keep your confidence and have the pleasure of welcoming you again, Please receive, dear Madam, our sincere thanks, Armel de LAAGE, General manage

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

Au top

Cher Monsieur, Nous vous remercions d'avoir pris le temps de commenter votre séjour à l'Hôtel Mercure Président Biarritz Plage. Nous sommes ravis que vous ayez passé un excellent séjour et que notre établissement ait répondu à vos attentes. En vous remerciant une nouvelle fois et en espérant avoir le plaisir de vous accueillir de nouveau, Veuillez recevoir, cher Monsieur, nos sincères remerciements. Armel de LAAGE, Directeur général

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Other web-users rate our hotel

  • 506 reviews 9/10 Location
  • 605 reviews 7.7/10 Room
  • 644 reviews 9.2/10 Service
  • 7 reviews 8.3/10 WiFi
  • 254 reviews 8.1/10 Breakfast
  • 180 reviews 6.8/10 Cleanliness
  • 113 reviews 3.1/10 Value
  • 81 reviews 4.6/10 Amenities

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