Pullman Paris Roissy CDG Airport 4 stars

Customer review rating (ALL Rating) 4.2/5 4,553 reviews

Pullman Paris Roissy CDG Airport - Image 1
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3 Bis Rue De La Haye, Roissypole / Cs 10008, 95935 ROISSY, France

Description

Hotel extras

  • Premium location within 5 minutes of the terminals via free CDGVAL train

  • Undercover car park, included with the suites

  • Ideal for business stays and stopovers

  • Swimming pool, fitness center and relaxation area

Our accommodation(s)

Hotel location

Pullman Paris Roissy CDG Airport

3 Bis Rue De La Haye, Roissypole / Cs 10008
95935 ROISSY
France

GPS:49.010675, 2.561983

Telephone
Fax +33 1 70 03 11 62

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Culinaire Bazaar

Chef Jérémie Bes invites you to discover his gourmet menu of unique, pleasant flavors accentuated with mineral spices.

Book

Your meetings and events

Room descriptions and layouts

19 

meeting rooms

From 1 to 240 

attendees

  • m / m²
  • ft / sq ft
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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  4,553 reviews

TripAdvisor Rating  4.0/5  2,472 reviews

Fantastic stay

Customer review rating 5.0/5

Greg Couples - Confirmed reviews ALL

Really enjoyed the hotel. Its location was perfect for our 24 hour stopover and early departure from CDG. Check in was a breeze with incredibly helpful staff. The rooms were clean and tidy with a nicer European modern decor. We did not dine in the hotel so cannot comment on the food.

Disappointed

Customer review rating 2.0/5

Mark B. Business - Confirmed reviews ALL

The reason I stayed at the Pullman was to relax and use the spa. Even when I checked in I wasn't informed that the spa was out of service. I paid full price when the hotel was not full operational as advertised.

Good but ....

Customer review rating 3.0/5

Ph Families - Confirmed reviews ALL

There are surely some good aspects, services, individuals to be praised but there are also opportunities for improvements. Rooms are comfortable and very well kept, though not quite user friendly in terms of connectivity. Employees at the reception are friendly but this department is understaffed during busy times. The negative will be overpriced food of poor quality. A la carte is limited, expensive and poor quality, breakfast at 30€ is low value for money.

Dear Patrick H., Thank you for taking the time to tell us about your experience at the Pullman Paris Roissy Charles De Gaulle Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kelly Saadoun, Guest Relation Manager

Disappointed with inability for early check in

Customer review rating 2.5/5

Cdl Business - Confirmed reviews ALL

My wife and I arrived at approximately 11:00 and were told that the room would not be available before 14h00. I explained that we had just arrived from a long flight (NYC-CDG) and that we were willing to pay for early check in. The receptionist claimed that option was unavailable. While waiting in the Lobby I saw several guests checking out of the hotel, as well as overhearing another say they were able to check in earlier in the day. We returned to the receptionist at 13:30 and asked if by chance any rooms became available, she politely said no but could hold our bags. I believe an extra effort could have been made to accommodate our humble request, as clearly rooms were being vacated.

Dear Carmine D., Thank you for taking the time to tell us about your experience at the Pullman Paris Roissy-CDG Airport. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kelly Saadoun, Guest Experience Manager

Customer review rating 2.5/5

Rl Business - Confirmed reviews ALL

Wait too long for the check in. The receptionist kept chatting with others during the check in process. He later on explained the system has something worng so needs to wait. But still didn't feel good when I'm there waiting without any explanation first. There's no slippers inside the room, I need to ask for it. Also, there's no shampoo in the shower area. Only the body wash, hand wash and hair conditioner, which is super weird. This is the second time I stayed with Pullman, but the experience is far away from the first time.

Dear Yuan-Jhen L., I'm truly sorry to hear about the inconvenience you experienced during your recent stay. Your feedback regarding the check-in process and the interaction with our receptionist is concerning, and we apologize for any delays or lack of communication that occurred. We'll address this internally to ensure that our staff provides efficient and attentive service to all guests. Room amenities depend on the room category booked We truly value your loyalty and feedback, and we're committed to regaining your trust and providing you with the exceptional service you deserve. Sincerely, Kelly Saadoun

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Other web-users rate our hotel

  • 999 reviews 8.8/10 Location
  • 2,258 reviews 7.5/10 Room
  • 2,333 reviews 7.1/10 Service
  • 30 reviews 6.6/10 WiFi
  • 1,082 reviews 8.3/10 Comfort
  • 775 reviews 5.8/10 Cleanliness
  • 761 reviews 8.7/10 Breakfast

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