Hotel de la Cité Carcassonne-MGallery 5 stars

Customer review rating (ALL Rating) 4.8/5 1,338 reviews

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Description

Hotel extras

  • A historic hotel in the heart of the Medieval City near the Château Comtal

  • A Michelin-starred gourmet restaurant for a unique culinary experience

  • Enjoy the terraces of our garden amid the ramparts

  • Relax by our outdoor pool and in our Cellcosmet and Cinq mondes spa

  • Certified ALLSAFE

Our accommodation(s)

Hotel location

Hotel de la Cité Carcassonne-MGallery

Place Auguste Pierre Pont
11000 Carcassonne
France

GPS:43.205627, 2.362696

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Your meetings and events

Room descriptions and layouts

meeting rooms

From 1 to 400 

attendees

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  1,338 reviews

TripAdvisor Rating  4.5/5  2,297 reviews

Certificate of excellence 2024

Good hotel in a great location

TripAdvisor rating 4.0/5

Jim J TripAdvisor review

Spent one night at this hotel and had a nice time. You can't beat the location, situated within the walls of Carcassonne. The bar lounge is a nice place for a drink and the gastronomic dinner at the restaurant was outstanding. The service throughout the hotel (check-in, bar, restaurant, etc.) was good. We were there in April so didn't get to enjoy al fresco dining but I can imagine that this hotel is very nice in the warm months as they have a lovely garden. The only thing that could have been better was our room, which felt tired and in need of updating. Despite this, I would still recommend this hotel as the overall experience was good.

Fabulous hotel

Customer review rating 5.0/5

Jackie C. Families - Confirmed reviews ALL

We had a wonderful stay . The hotel is beautiful and the staff are so accommodating . It was lovely to be in such a central position

Dear JACQUELINE C., We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sam Richez, Director.

Cancelled our booking in favour of a cycling team!

TripAdvisor rating 1.0/5

susanhK7112BX TripAdvisor review

I'm still fuming that they had the audacity to cancel our booking in favour of a cycling team. No super apologetic offers for the inconvenience just cancelled in favour of another more worthy customer. The real joke is that the cancellation was months after we made it to see the tour de france! I'll never come back.

Wonderful place

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

The staff was absolutely wonderful. Our rooms were charming, with great views. Our dinner in the restaurant was excellent. The breakfast was very good (though the croissants and pain au chocolat were merely good-which was surprising, given the bakery.) The only real criticism we would offer is that little things here and there seemed to be in need of repair or repainting.

Beautiful accommodations; wonderful staff.

Customer review rating 5.0/5

Elizabeth R. Couples - Confirmed reviews ALL

The concierge (6:00 am, April 4) went above and beyond to help get us to the airport in time for our flight. In addition, our room was lovely, and we had a splendid lunch in La Barbacane. Overall, a terrific experience, and we hope to return.

Dear Mrs R., We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

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Other web-users rate our hotel

  • 665 reviews 9.3/10 Location
  • 656 reviews 7.8/10 Room
  • 1,003 reviews 8.9/10 Service
  • 432 reviews 8.7/10 Food
  • 249 reviews 8.7/10 Breakfast
  • 85 reviews 3.4/10 Value
  • 73 reviews 7/10 Cleanliness
  • 70 reviews 9/10 Pool

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