Mercure Portsea 4 stars

Customer review rating (ALL Rating) 4.4/5 511 reviews

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Description

ALLSAFE approved hotel

Hotel extras

Mercure Portsea is a fully integrated development incorporating a golf club, accommodation and function complex. It is catered for upmarket tourists, corporate events, meetings and weddings.

Our accommodation(s)

Hotel location

Mercure Portsea

46 London Bridge Road
3944 PORTSEA
Australia

GPS:-38.32451770710441, 144.70372945590697

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

SPIKE BAR

Non contractual photo

Enjoy a meal in the Bar which has spectacular views over Portsea Golf Club & Port Phillip Bay. Open for Breakfast & Lunch daily : 0700 -1000 and 1100-1500

Your meetings and events

Room descriptions and layouts

meeting rooms

From 1 to 150 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

  • This hotel is not suitable for your event?

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  511 reviews

TripAdvisor Rating  4.0/5  315 reviews

Terrible hospitality

Customer review rating 1.0/5

Julian P. Couples - Confirmed reviews ALL

Bed was terrible , pillows needed replacing, no other facilities connect to the hotel at all, view was obstructed by huge tree , blinds didn’t do anything to block the sun, but bath room was nice Being diamond member meant nothing to them and breakfast wasn’t even connected to the hotel reception said so we didn’t eat there Still thinking to request a refund

Dear JULIAN P., Thank you for taking the time to tell us about your experience at the Mercure Portsea. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Guests staying at the hotel are invited to use the food and beverage facilities provided for by the Portsea Golf Club, available from 7am – 6pm daily. As the hotel does not offer the food or beverage services the welcome drink is provided as a bottle of wine to your room, Lindt chocolate is given as your welcome gift. I am sorry to hear that these amenities were not provided in human error, please allow me to express my apologies. We were unable to offer you an upgrade as the room type reserved was for a privilege room, which is our most deluxe room. In response to your comments around the cleanliness, I will pass on your feedback to our housekeeping team. Soft furnishing including pillows are replaced on a frequent basis which we intend to do again soon. Julian, I hope you will visit us again. Please contact me directly so I may assist to make your stay most comfortable, and to ensure nothing is missed. Sincerely, Rebecca Pancic Hotel Operations

Average stay

Customer review rating 2.5/5

Alex H. Couples - Confirmed reviews ALL

Overall experience including the quality of the room & service was average.

Great location

Customer review rating 4.5/5

Darryl H. Business - Confirmed reviews ALL

Staff were so friendly and helpful and facilities are very good. Definetely would come back again.

Great location

Customer review rating 5.0/5

Elizabeth R. Families - Confirmed reviews ALL

Personal approach from the team

Great service very friendly staff at desk.

Customer review rating 5.0/5

Tommy A. Couples - Confirmed reviews ALL

Great stay very comfortable bed room very clean all staff are so friendly

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Other web-users rate our hotel

  • 177 reviews 8.2/10 Location
  • 391 reviews 7.4/10 Room
  • 306 reviews 8.7/10 Service
  • 134 reviews 6.2/10 Cleanliness
  • 128 reviews 7.2/10 Breakfast
  • 102 reviews 4.4/10 Food
  • 38 reviews 5.5/10 Value
  • 9 reviews 1.7/10 Wellness Area

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