Mercure Santa Marta Emile 4 stars

Customer review rating (ALL Rating) 4.6/5 1,999 reviews

Mercure Santa Marta Emile - Image 1
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CALLE 115 NO 2 39, Bello Horizonte, 470001 SANTA MARTA, Colombia

Description

Hotel extras

  • Outdoor children's space with playground

  • Swimming pool for both children and adults with exclusive pool bar

  • Pet-friendly hotel. Pets up to 33 lbs. allowed.

  • SPA, Turkish bath and massage room services

  • Bars and restaurant inside the hotel with French food

Our accommodation(s)

Hotel location

Mercure Santa Marta Emile

CALLE 115 NO 2 39, Bello Horizonte
470001 SANTA MARTA
Colombia

GPS:11.149766, -74.225336

Telephone
Fax +57 54368484

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

RESTAURANTE EMILE

In a welcoming environment that reflects the Colombian Caribbean spirit, our restaurant combines the best of international cuisine with delicious local specialties, using fresh ingredients and serving dishes designed to ensure our guests' pleasure.

Your meetings and events

Room descriptions and layouts

6 

meeting rooms

From 1 to 250 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,999 reviews

TripAdvisor Rating  4.5/5  482 reviews

OK stay

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

I stayed at this hotel from March 23-27. The hotel is located close to the airport but about 30 min taxi cab drive to the historic city center. The facilities were well kept, the room was clean and the bed was very comfortable. However I ended my stay a day earlier(stayed 5 night out of 6) for two reasons: first my room in the 14 floor overlooked the poll deck , and at night this area is used for events and parties. The noise was unbelievable (perhaps because) keeping me up until very late in the night. Second, there was no warm water in the shower. Every day during my stay I asked the front desk for this to be addressed, to no avail, or explanation. Last, my initial plans were for a 6 night stay. I was charged in full for the 6 nights during check in. When I notified the front desk in advance of that wanted to check out early , they stated that I would be refunded for the last night, and that I should check with the morning front desk clerk. I did so and the morning clerk stated that I would be refunded as well, but that the hotel manager, who was not on the premises at that time need to Ok the refund, and that he would be emailing me shortly. I have not heard from anyone in hotel since, nor have I received any refund.

Dear guest Thank you for taking the time to tell us about your experience at the Mercure Santa Marta Emile. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Juan Carlos Valencia Bertin Gerente General

Good facilities, good service, although they should improve the food

Customer review rating 3.5/5

Edu S. Families - Confirmed reviews ALL

I enjoyed the facilities, room and their customer service. But the restaurant could be better. I didn't like the breakfast. It's too expensive for what they offer and the lunch options are not good enough

Dear Eduardo We very much appreciate your comments regarding your stay at the Mercure Santa Marta Emile. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Juan Carlos Valencia Bertin Gerente General

Hotel para recomendar

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

Maravillosa

Dear Maria We very much appreciate your comments regarding your stay at the Mercure Santa Marta Emile. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Juan Carlos Valencia Bertin Gerente General

Beautiful hotel

Customer review rating 4.5/5

Sara G. Families - Confirmed reviews ALL

Staff is very friendly and do a great job. Could improve on the detailed cleaning bit over all fantastic.

Dear Sara We very much appreciate your comments regarding your stay at the Mercure Santa Marta Emile. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Juan Carlos Valencia Bertin Gerente General

Well located

Customer review rating 4.5/5

Jose L. Families - Confirmed reviews ALL

Excelente service

Estimada ISABEL JAURRIETA, Le agradecemos el tiempo que se ha tomado para hacernos llegar su experiencia sobre su estancia en Mercure Santa Marta Emile. Sus comentarios nos alegran y hacen que nos motivemos como equipo, desafiándonos a entregar un servicio cada vez mejor. Esperamos volver a verla pronto en su hotel de Santa Marta Reciba un cordial saludo. Juan Carlos Valencia Bertin Gerente General

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Other web-users rate our hotel

  • 542 reviews 9/10 Location
  • 672 reviews 7.2/10 Room
  • 1,278 reviews 8.7/10 Service
  • 30 reviews 5.3/10 WiFi
  • 554 reviews 5.9/10 Food
  • 368 reviews 6.9/10 Breakfast
  • 354 reviews 8.1/10 Beach
  • 329 reviews 6.8/10 Cleanliness

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